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Bath Building Society: Mortgages reviews

4.71
Based on 274 reviews, last reviewed 7th Mar 2025
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Latest highest rating:

5

Excellent customer service Excellent customer service - a sensible caring evaluation of my needs and proposal of the most suitable product to mee them. Reviewed on: 7th March 2025
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Adam C

Latest lowest rating:

2

Decent product, painfully slow process No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the mean... Read more Reviewed on: 6th October 2024
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Julian T

About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Bath Building Society Mortgages reviews (274)

Friedly accessible and a good deal!

5
Having our mortgage with BBS was a pleasant experience (we have had other companies previously). Everything was clear and straightforward - and when we were able to increase our payments to clear the mortgage that was very straightforward. We have savings still with BBS and now live far away but the folk on the phone are so helpful and real. The only thing we'd like to change is having a branch in Cornwall! Reviewed on: 6th June 2020
Reply from Bath Building Society Many thanks for your kind feedback. I would love to work at a branch in Cornwall, my favourite place! Holly, Customer Support Team Response date: 11th June 2020
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Bath Building Society

Mortgage renewal

5
Great telephone and email service from BBS, all questions answered and helpful staff. Thanks Reviewed on: 5th June 2020

Shocking Support to the Armed Forces

1
Having banked with BBS for over 20 years (myself, my wife & all 3 children) my wife & I applied for a mortgage. Because i am a serving Army Officer who has served outside the country in the last 3 years (full UK taxpayers), i was told i would not be considered at all. I didn't even have the chance to submit any paperwork - it was an absolute NO from the outset. Shame on you! I would expect far better from a trusted local Building Society. I now have an excellent mortgage with the Coventry Building Society - who we have not banked with before. That must be wrong. Your staff in the Bath branch are superb - but your mortgage policy is outrageous and deeply unpatriotic. We were, and remain, deeply disappointed with the BBS. Reviewed on: 4th June 2020
Reply from Bath Building Society Thank you for your feedback and loyalty to the Society over 20 years. I am sorry that we were unable to help you on this occasion. We regularly review our lending policy as well as our agreement with our credit reference agency, and whilst we don’t currently have the capability to check BFPO addresses to obtain the three year credit history which is part of our lending criteria, it is something that is under consideration. But this in isolation should not get in the way of us providing a personalised service, looking at and fully considering individual circumstances. We will also undertake some additional training with our sales teams, using your case as an example, and I will be stressing the importance of identifying exceptional circumstances when reviewing all applications. Steve Matthews, Head of Mortgages Response date: 5th June 2020
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Bath Building Society

Understanding, empathetic, subtle, clear and professional

5
over the years all of the team have been swift, sufficient, personable and professional. Always very quick to respond and genuinely listen and resolve issues quickly. wouldn't change anything from my experience, special thanks to Fran. Reviewed on: 4th June 2020

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