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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.79 (380 reviews)

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4.79

Based on 380 reviews, last reviewed 3rd Mar 2026

157% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I've held at mortgage with Bath BS for some years. I've held at mortgage with Bath BS for some years. My current deal was coming to an end, I was advised of the current offers, one of which I accepted.... Read more Reviewed on: 3rd March 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (380)

Excellent service.

Had a complicated FTB case to place and needed guidance through the application process. Ben Hutchings (head of mortgages) and his team were very helpful and easy to deal with. Mortgage offer has now been received meaning very happy customers and a very happy mortgage adviser. Reviewed on: 21st September 2022

Reply from Bath Building Society Rob, thanks for your feedback and glad we could help out with a complicated case for you. I will pass on your feedback to the team. Ben Hutchings, Head of Mortgages Response date: 22nd September 2022

Tom was very helpful

I was looking to find out more about a rather niche product, but Tom was very quick, professional, and helpful. I would thoroughly recommend him. Reviewed on: 16th September 2022

Reply from Bath Building Society Thank you for the feedback and glad Tom was of assistance. I will pass on your comments to him. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022

Excellent on live chat, not good at returning calls

Having used Bath for the first time, they could do with making their system more user friendly. Reviewed on: 16th September 2022

Reply from Bath Building Society Thank you for providing this feedback. I will pass this on so that we can look to improve our service. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022

Nick helped quickly

Nick called me which was a nice touch and we resolved the query quickly, so really efficient for us both Reviewed on: 15th September 2022

Reply from Bath Building Society Thank you for the feedback. I'm glad Nick was able to get in touch with you to resolve your query. We always look to give the best possible service to our customers. I will pass this on to him. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022

Communication

Communication is not very great, however when through to chat with someone they were helpful. They didn't have my email address on the system to request additional documents from me, despite communicated via email while initiating the process of mortgage application. so clear gap in departments. Reviewed on: 14th September 2022

Reply from Bath Building Society Thank you for your feedback, we do appreciate this. We are always looking to improve our service and clearly we didn't meet our normal standards this time. I will forward this on so that we can look into. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022

Lovely experience

Lovely professionals. Questions answered fast and precise. Reviewed on: 30th August 2022

Reply from Bath Building Society Thank you for taking the time out and giving us this feedback. I'm glad we could be of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 31st August 2022

Got there in the end

Very slow, took 6 months to agree a simple mortgage, seemingly very picky and to some extent box ticking. On the plus side, terms were favourable and the service was more personal than other mortgage lenders. We used a broker but in hindsight I think dealing direct would have been much better, also note BBS will only deal with solicitors not a conveyancing company, broker should have (but didn't) advised this. Reviewed on: 17th August 2022

Reply from Bath Building Society Thank you for the feedback Mr. Pickett. Unfortunately, I am unable to discuss the mortgage application without the applicant's consent, however I can assure you that the Society is taking every possible to step to minimise any further delays. In regard to the Society’s criteria for Solicitors, the broker who submitted the application would have been informed of the Society's requirements at the outset and should have relayed this. I can confirm that we will prioritise this application once any outstanding information is received. Nicola Rees, Head of Mortgage Operations Response date: 17th August 2022

Quick Service

Great work from Oliver on the chat desk. Really efficient and got me to the right answer quickly. Reviewed on: 2nd August 2022

Reply from Bath Building Society Thank you for your feedback and glad Oliver was of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 3rd August 2022

Very efficient and friendly

Nick was great, he came across as knowledgeable and helped with my query very quickly Reviewed on: 27th July 2022

Reply from Bath Building Society Thank you for your feedback and glad Nick was of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 28th July 2022

Good service

The chat facility is good. Oliver and Tom have been helpful Reviewed on: 27th July 2022

Reply from Bath Building Society Thank you for the feedback. I will pass on to Oliver & Tom. Ben Hutchings, Head of Mortgage Sales Response date: 28th July 2022

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