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Bath Building Society: Mortgages reviews

View other Bath Building Society products
4.74
Based on 331 reviews, last reviewed 11th Oct 2025
11% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
6%
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3%
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1%
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4%

Latest highest rating:

5

Customer service exceptional Ian Birch was exceptionally helpful as were his colleagues. Their customer service was brilliant and we would definitely recommend to family and frie... Read more Reviewed on: 11th October 2025
Vivien B's avatar
Vivien B

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025
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George
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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (331)

Thank you!

5
Thank you! Quick reponse to queries! :) Reviewed on: 30th March 2022
BBS Member Feedback's avatar
BBS Member Feedback
Reply from Bath Building Society Many thanks for taking the time out to provide us with this feedback. I'm glad we could get back to you with a speedy reply. Ben Hutchings. Head of Mortgage Sales Response date: 31st March 2022
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Bath Building Society

Excellent service

5
My Mortgage Advisor, Tim, was extremely pleasant and helpful. Nothing was too much trouble despite me contacting him numerous times with questions and queries. He made the whole traumatic experience of house purchase bearable! Reviewed on: 28th March 2022
BBS Member Feedback's avatar
BBS Member Feedback
Reply from Bath Building Society Thank you for taking the time and and providing us with this feedback. I'm glad Tim was able to provide the assistance and guidance to the questions you had in order to purchase your property. I will pass this on to him. Thanks Again. Ben Hutchings. Head of Mortgage Sales Response date: 29th March 2022
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Bath Building Society

Simple to deal with

4
Having spoken to my bank and being underwhelmed by their response found Bath BS on Google and got through online really quickly. No annoying bot or click through menus. Tom was helpful and arranged for a specialist mortgage broker to call Reviewed on: 24th March 2022
BBS Member Feedback's avatar
BBS Member Feedback
Reply from Bath Building Society Thank you for taking the time and and providing us with some useful feedback. I'm glad Tom was able to provide the assistance you required. Ben Hutchings. Head of Mortgage Sales Response date: 25th March 2022
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Bath Building Society

Online chat

5
Really helpful and knowledgeable Reviewed on: 23rd March 2022
BBS Member Feedback's avatar
BBS Member Feedback
Reply from Bath Building Society Thank you for taking the time and and providing us with some useful feedback. Glad we good be of assistance. Ben Hutchings. Head of Mortgage Sales Response date: 23rd March 2022
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Bath Building Society

Tim was great

5
I've spoken to Tim a few times over the past couple of years as circumstances have changed. He actually remembered me even though we haven't spoken in some time. Very helpful and informative as always. Reviewed on: 22nd March 2022
BBS Member Feedback's avatar
BBS Member Feedback
Reply from Bath Building Society Thank you for taking the time out and providing us with this feedback. I'm extremely pleased with this and so will Tim be as this is what the Society is all about. I will let Tim know. Ben Hutchings. Head of Mortgage Sales Response date: 23rd March 2022
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Bath Building Society

Great personal service

5
Very quick and friendly service and good criteria Reviewed on: 21st March 2022
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BBS Member Feedback
Reply from Bath Building Society Hello glad you felt as though you received a personal service, thank you for sending your response, Caroline, Customer Support Department. Response date: 22nd March 2022
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Bath Building Society

great knowledge

5
great knowledge and answered the questions i needed to know Reviewed on: 16th March 2022
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BBS Member Feedback
Reply from Bath Building Society Thanks for taking the time out and providing us with the feedback. It's really appreciated. Ben Hutchings. Head of Mortgage Sales Response date: 17th March 2022
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Bath Building Society

First Live Chat

3
Not really used you much, Live chat was answered quickly, info provided was abit wishy washy Reviewed on: 15th March 2022
BBS Member Feedback's avatar
BBS Member Feedback
Reply from Bath Building Society Thank you for taking the time to post this review. We’re committed to providing the highest level of service and take all feedback seriously. I am glad our staff were available in quick time for you. However, I would be interested to understand where we may have fell short on the answers to your questions on our live chat system. If you have time please contact myself at [email protected]. Ben Hutchings. Head of Mortgage Sales Response date: 16th March 2022
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Bath Building Society

Mortgage advice

5
As someone who knows nothing about applying for a mortgage and what my options might be at the age of 60, I was really lucky to be pointed towards Bath Building Society. They answered my query promptly and were more than helpful, emailing me the relevant information and giving me a few ideas I hadn't previously thought of. I wouldn't hesitate to recommend them. Reviewed on: 11th March 2022
Karen Birch's avatar
Karen Birch

Excellent service

5
When my late husband was deemed too old to have a mortgage, Bath Building Society gave us a mortgage. Nobody else would give us a mortgage. Bth Building Society is not ageist and is a fair company. Thank you Reviewed on: 10th March 2022
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joan briggs

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