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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (346 reviews)

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4.76

Based on 346 reviews, last reviewed 22nd Dec 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Excellent all round Service From first registering an interest online in order to re-mortgage my property, the service has been fast and very professional. My Mortgage adviser, T... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (346)

Very quick response

Great service. Instant response and the answer I wanted! Reviewed on: 23rd May 2022

Reply from Bath Building Society That's great to hear. Thank you for you kind feedback. Ben Hutchings, Head of Mortgage Sales Response date: 24th May 2022

great service

Nick is a great member of staff, goes above and beyond Reviewed on: 20th May 2022

Reply from Bath Building Society Thank you for taking the time to provide this feedback. I will pass this on to Nick and make sure he receives the recognition. Ben Hutchings, Head of Mortgage Sales Response date: 20th May 2022

Responsive Staff

Friendly, efficient and fast; great overall service Reviewed on: 20th May 2022

Reply from Bath Building Society Thank you for taking the time to provide this feedback. This is great to know. Ben Hutchings, Head of Mortgage Sales Response date: 20th May 2022

very knowledgeable

answered all questions with confidence and asked questions that I need to consider. Reviewed on: 18th May 2022

Reply from Bath Building Society Thank you for taking the time to provide this 5 star feedback. Ben Hutchings, Head of Mortgage Sales Response date: 19th May 2022

BIBS Approach

Apart from the few occasions when messages get missed (and these are very few), I have always found this lender to be responsive, courteous, prompt and helpful. Persons on the help desk and BDMs know their 'stuff' and offer meaningful guidance Reviewed on: 16th May 2022

Reply from Bath Building Society Thank you for taking time to provide us with the valuable feedback. Apologies we may have missed a message from you. We have recruited recently so hopefully this will resolve the issue. I will pass on your comments to our staff as this is great to know. Ben Hutchings, Head of Mortgage Sales Response date: 17th May 2022

Efficient and helpful

Well done, helped me with enquiry and I know more now and hopefully I will get the follow up offered. Reviewed on: 12th May 2022

Reply from Bath Building Society Thank you for taking the time to share your feedback, it's much appreciated. Ben Hutchings, Head of Mortgage Sales Response date: 13th May 2022

Friendly, approachable with interesting niche products

A case was declined last week on affordability grounds as the underwriters were 'uncomfortable' with the income being sustainable. I submitted a request on Friday 6th May to review the decision and provided evidence in support. Today, 9th May, in a chat with Nick, I was told that my request has been referred to the underwriters. Whatever the result of the review, which I hope is favourable, the responsiveness of the Society to my enquiry was excellent and I am in no doubt about the process in which it is engaged. Reviewed on: 9th May 2022

Reply from Bath Building Society Thank you for taking the time to provide this feedback. I'm glad Nick was able to provide the assistance you needed and we will be in touch shortly. Ben Hutchings, Head of Mortgage Sales Response date: 10th May 2022

Very flexible for rent a room

I am always happy with my interactions with bath as they are clear and transparent Reviewed on: 6th May 2022

Reply from Bath Building Society Thank you for taking the time to share your feedback, it's much appreciated. Hopefully we can be of assistance in the future. Ben Hutchings, Head of Mortgage Sales Response date: 9th May 2022

Very good

Live chat was a very useful tool! Reviewed on: 20th April 2022

Reply from Bath Building Society Thank you for the feedback and glad we could be of assistance. Ben Hutchings. Head of Mortgage Sales Response date: 21st April 2022

Great service

Whilst in the end we decided not to accept the BBS offer we can not praise the focused and friendly attitude enough. Thank you for a great experience! Reviewed on: 15th April 2022

Reply from Bath Building Society Thank you for taking the time out and providing us with this feedback. Hopefully we can be of assistance in the future. Ben Hutchings. Head of Mortgage Sales Response date: 19th April 2022

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