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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (331 reviews)

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4.74

Based on 331 reviews, last reviewed 11th Oct 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Customer service exceptional Ian Birch was exceptionally helpful as were his colleagues. Their customer service was brilliant and we would definitely recommend to family and frie... Read more Reviewed on: 11th October 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (331)

A Fair Mortage Provider

Bath Building Society have always been very fair when offering mortage renewals. They contact us well in advance of the renewal, offering a small selection of competitive deals allowing us to make a decision without the need to change provider. They are always easy to contact and very responsive. As a long term mortgage customer, I would always recommend them. Reviewed on: 9th March 2022

Specialist Lending with Understanding

We needed to transfer a specialist Holiday Let Mortgage from one property to another. Everybody at Bath Building Society was understanding of the complexity of the transfer and their customer service was great. We especially found having a personalised mortgage advisor to contact with questions or problems a real bonus, instead of having to explain every detail, every time with other lenders! Good luck with the award Bath Building Society, you deserve some recognition. Reviewed on: 9th March 2022

Really understood our needs and delivered

Friendly and efficient service always there to help with advice Reviewed on: 9th March 2022

Great service, flexible underwriting

I have been Bath Building Society customer for many years. They have helped me to get on the property ladder when everyone else has failed. Great company, great staff! Reviewed on: 9th March 2022

Highly Recommend

Very friendly, understanding of what we needed at the beginning of our Mortgage explaining everything in a concise and professional way. They are proactive and have consistently stayed in touch making us aware of any improved and competitive rates they can offer as our fixed or discounted rates have come to an end. Their rates might not be the absolute best on the market but we have chosen to stay with The Bath Building Society because of their excellent service. Reviewed on: 8th March 2022

Wonderful, true customer service.

I have been a customer of the Society for more than 60 years. I have been a saver and a borrower from them. Their customer care and service is of the highest standard.......their cashiers shopping for infirm customers during the pandemic and delivering that essential goods to the clients door on their way home.. long may they continue to prosper and offer their unique caring service for many years to come. Excellent, from the Directors to the CEO right across the board to the newest trainee. Reviewed on: 8th March 2022

Outstanding Customer Service, Traditional Values & Integrity

I have been a borrower now for some 21 years. The Society have helped me in every step of my home ownership-Their values are traditional and they havethe utmost intregrity, you can rely on them, they are genuinely people who care about their clients. Cant recommend enough! Reviewed on: 8th March 2022

Computer says no

Will advise you a mortgage port is possible, however when it comes down to the move they will find any reason they can to decline your application (last minute), so they receive their early repayment charge + admin fee Reviewed on: 5th March 2022

Reply from Bath Building Society Thank you for your feedback which you have shared with us before. For clarity, we do not use computers or credit scoring to make lending decisions. We rely solely on a team of professional underwriters. As a Building Society we always want to find ways to lend but we do have a duty to protect our members from credit risk and this means that we simply cannot lend to everyone. We do not make such decisions to maximise fee income and have recently reviewed, reduced and simplified our fees. We believe them to be fair and transparent and that for both Savings and Mortgages they compare favourably with our competitors. Lastly, when it comes to the speed of our underwriting or making lending decisions this is something that we know we can improve and are trying to do so. Colin McDougall, Chief Commercial Officer. Response date: 7th March 2022

Like family

We used BIBS for 3 mortgages in Bath over the years and they were the only one who listened and went the extra mile. For our very first mortgage They looked at our figures in a more humane way rather than punching numbers in to a machine and ‘the computer says no’. They organised our first mortgage and we’re very competitive thanks BIBS. Highly recommend them Reviewed on: 26th February 2022

Award winning customer service

Bath made sure our mortgage process was as smooth as possible during the pandemic. We are forever grateful that they made it happen for us. Customer service was perfect from start to finish. Reviewed on: 25th February 2022

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Bath Building Society: Mortgages reviews

11% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Bath Building Society: Mortgages now

Bath Building Society Mortgages reviews (331)

A Fair Mortage Provider

Specialist Lending with Understanding

Really understood our needs and delivered

Great service, flexible underwriting

Highly Recommend

Wonderful, true customer service.

Outstanding Customer Service, Traditional Values & Integrity

Computer says no

Like family

Award winning customer service

Review Bath Building Society: Mortgages now

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