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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (343 reviews)

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4.75

Based on 343 reviews, last reviewed 25th Nov 2025

44% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Excellent service Ian Burch and the team were outstanding with their advice, help and assistance. They were always on hand for any queries or concerns we had and made t... Read more Reviewed on: 25th November 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (343)

very responsive and willing to help

Tom has gone above and beyond to get me a call back later to clarify a complex query - amazing Reviewed on: 30th March 2022

Reply from Bath Building Society Thank you for taking the time and and providing us with this feedback. I'm glad Tom was able to provide the assistance you needed. I will pass this on to him. Ben Hutchings. Head of Mortgage Sales Response date: 31st March 2022

excellence of support

straightforward, to the point and most efficient Reviewed on: 30th March 2022

Reply from Bath Building Society Many thanks for taking the time out to provide us with this feedback. Ben Hutchings. Head of Mortgage Sales Response date: 31st March 2022

Thank you!

Thank you! Quick reponse to queries! :) Reviewed on: 30th March 2022

Reply from Bath Building Society Many thanks for taking the time out to provide us with this feedback. I'm glad we could get back to you with a speedy reply. Ben Hutchings. Head of Mortgage Sales Response date: 31st March 2022

Excellent service

My Mortgage Advisor, Tim, was extremely pleasant and helpful. Nothing was too much trouble despite me contacting him numerous times with questions and queries. He made the whole traumatic experience of house purchase bearable! Reviewed on: 28th March 2022

Reply from Bath Building Society Thank you for taking the time and and providing us with this feedback. I'm glad Tim was able to provide the assistance and guidance to the questions you had in order to purchase your property. I will pass this on to him. Thanks Again. Ben Hutchings. Head of Mortgage Sales Response date: 29th March 2022

Simple to deal with

Having spoken to my bank and being underwhelmed by their response found Bath BS on Google and got through online really quickly. No annoying bot or click through menus. Tom was helpful and arranged for a specialist mortgage broker to call Reviewed on: 24th March 2022

Reply from Bath Building Society Thank you for taking the time and and providing us with some useful feedback. I'm glad Tom was able to provide the assistance you required. Ben Hutchings. Head of Mortgage Sales Response date: 25th March 2022

Online chat

Really helpful and knowledgeable Reviewed on: 23rd March 2022

Reply from Bath Building Society Thank you for taking the time and and providing us with some useful feedback. Glad we good be of assistance. Ben Hutchings. Head of Mortgage Sales Response date: 23rd March 2022

Tim was great

I've spoken to Tim a few times over the past couple of years as circumstances have changed. He actually remembered me even though we haven't spoken in some time. Very helpful and informative as always. Reviewed on: 22nd March 2022

Reply from Bath Building Society Thank you for taking the time out and providing us with this feedback. I'm extremely pleased with this and so will Tim be as this is what the Society is all about. I will let Tim know. Ben Hutchings. Head of Mortgage Sales Response date: 23rd March 2022

Great personal service

Very quick and friendly service and good criteria Reviewed on: 21st March 2022

Reply from Bath Building Society Hello glad you felt as though you received a personal service, thank you for sending your response, Caroline, Customer Support Department. Response date: 22nd March 2022

great knowledge

great knowledge and answered the questions i needed to know Reviewed on: 16th March 2022

Reply from Bath Building Society Thanks for taking the time out and providing us with the feedback. It's really appreciated. Ben Hutchings. Head of Mortgage Sales Response date: 17th March 2022

First Live Chat

Not really used you much, Live chat was answered quickly, info provided was abit wishy washy Reviewed on: 15th March 2022

Reply from Bath Building Society Thank you for taking the time to post this review. We’re committed to providing the highest level of service and take all feedback seriously. I am glad our staff were available in quick time for you. However, I would be interested to understand where we may have fell short on the answers to your questions on our live chat system. If you have time please contact myself at [email protected]. Ben Hutchings. Head of Mortgage Sales Response date: 16th March 2022

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