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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (316 reviews)

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4.71

Based on 316 reviews, last reviewed 18th Jul 2025

21% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Excellent service and excellent staff All the staff we have spoken with have been extremely helpful and friendly, cannot fault any of them or the service provided Reviewed on: 18th July 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Bath Building Society Mortgages reviews (316)

Chat Service

simple language, patience and lovely staff Reviewed on: 17th December 2021

Reply from Bath Building Society Thank you for your kind feedback. Much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 20th December 2021

Initial contact about Retirement Mortgages

Very efficient response to my initial enquiry, with details emailed for ongoing discussion. Very impressed with the simplicity. If only the same could be said with other lenders! Reviewed on: 8th December 2021

Reply from Bath Building Society Thank you for your generous feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 9th December 2021

fast and friendly

speedy response .................................................................. Reviewed on: 7th December 2021

Reply from Bath Building Society Thank you for your feedback. We are continually trying to find ways of speeding up things more but it is nice to hear that we are starting from a good place! Colin McDougall, Chief Commercial Officer. Response date: 9th December 2021

Mortgage

We went through a broker to get our mortgage with bath,even though at times we contact bath direct and spoke to Kim she was very helpful and informative. Was able to put our minds at ease. Thank you so much Reviewed on: 26th November 2021

Reply from Bath Building Society Thank you so much for your feedback. It really is appreciated and I am pleased that Kim was there to help you when needed. Colin McDougall, Chief Commercial Officer Response date: 30th November 2021

General query

Friendly support, provided very quickly Reviewed on: 9th November 2021

Reply from Bath Building Society Thank you for your feedback. It is very much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 10th November 2021

Straightforward, easy and helpful

I have never applied for a mortgage without a broker before but Bath Building Society were so helpful and really made the whole process very user friendly. I’m very impressed. Reviewed on: 4th November 2021

Reply from Bath Building Society Thank you for your feedback. It is very much appreciated. We do try our best! Regards, Colin McDougall, Chief Commercial Officer. Response date: 10th November 2021

Mortgage Help And Advise

After being with Bath Building Society for nearly 10 years, I was looking to move to a new property and sorted out advise from Bath B/S about keeping my business with them regardless on how competitive some lenders are at this present time ( cheapest isn't always the best ) After talking it throw with Ian Birch from Bath B/S , his great help made and advise made the hole process so easy to deal with and one major plus I must say at any one time I needed to contact him regarding the new mortgage he was always there to help and got back to you promptly . I would totally recommend Bath B/S 110% to any one looking for Mortgage J.S.Gosal Reviewed on: 26th October 2021

Reply from Bath Building Society Thank you so much Jaspal, your feedback and kind words re Ian are really appreciated. Regards, Colin McDougall, Chief Commercial Officer. Response date: 10th November 2021

1 person contact throughout

Our impression was of trusting the initial contact. Tim was immediate with responses, helpful with my many questions, plus “human”. There were many forms and bits of paper to find or fill in lucky I keep paperwork have a scanner etc. We went direct not to mortgage advisor as we knew what sort of mortgage we wanted and not every lender does retirement interest only. Once we were approved all went smoothly. Without that initial trust and confidence in Tim we would have looked elsewhere. Thank you to all the team . Reviewed on: 24th September 2021

Reply from Bath Building Society Thank you for taking the time to share your feedback, we'll pass it on to Tim! Response date: 10th November 2021

Very professional and helpful

We enquired about a buy for uni mortgage. Our personal financial circumstances are not standard so meeting the underwriters requirements took time. Tim was supportive, empathetic and professional throughout in helping us explore the options and reach a satisfactory outcome. Reviewed on: 9th August 2021

Great service from beginning to end

All steps of my recent mortgage application was dealt with both professionally and personally. I received regular and relevant feedback and the journey was managed by designated named individuals not just a bank of unnamed people. Great service from all the team. Thank you Bath BS Reviewed on: 19th July 2021

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