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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (331 reviews)

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4.74

Based on 331 reviews, last reviewed 11th Oct 2025

16% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Customer service exceptional Ian Birch was exceptionally helpful as were his colleagues. Their customer service was brilliant and we would definitely recommend to family and frie... Read more Reviewed on: 11th October 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (331)

pretty swift

hoping to receive what has been said that will be sent today! Reviewed on: 19th January 2022

Buy for Uni mortgage

Prompt, professional response from Ian. Reviewed on: 18th January 2022

Reply from Bath Building Society Thank you for your feedback. Colin McDougall, Chief Commercial Officer. Response date: 19th January 2022

Tom is a Legend!

straighht talking and flexiblilty where appropriate, this lender is great and Tom is a good guy to deal with. Reviewed on: 14th January 2022

Reply from Bath Building Society Thank you for your great feedback which I have already shared with Tom and his manager. Very much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 18th January 2022

Holiday Let

Tom was very helpful and informative regarding all of my questions Reviewed on: 7th January 2022

Reply from Bath Building Society Thank you for your great feedback. Colin McDougall, Chief Commercial Officer. Response date: 8th January 2022

Great service from Tom

Very helpful service. Tom offered to review the property as well before we do a DIP very good service. Reviewed on: 22nd December 2021

Reply from Bath Building Society Thanks for your great feedback. Very much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 29th December 2021

Chat Service

simple language, patience and lovely staff Reviewed on: 17th December 2021

Reply from Bath Building Society Thank you for your kind feedback. Much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 20th December 2021

Initial contact about Retirement Mortgages

Very efficient response to my initial enquiry, with details emailed for ongoing discussion. Very impressed with the simplicity. If only the same could be said with other lenders! Reviewed on: 8th December 2021

Reply from Bath Building Society Thank you for your generous feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 9th December 2021

fast and friendly

speedy response .................................................................. Reviewed on: 7th December 2021

Reply from Bath Building Society Thank you for your feedback. We are continually trying to find ways of speeding up things more but it is nice to hear that we are starting from a good place! Colin McDougall, Chief Commercial Officer. Response date: 9th December 2021

Mortgage

We went through a broker to get our mortgage with bath,even though at times we contact bath direct and spoke to Kim she was very helpful and informative. Was able to put our minds at ease. Thank you so much Reviewed on: 26th November 2021

Reply from Bath Building Society Thank you so much for your feedback. It really is appreciated and I am pleased that Kim was there to help you when needed. Colin McDougall, Chief Commercial Officer Response date: 30th November 2021

General query

Friendly support, provided very quickly Reviewed on: 9th November 2021

Reply from Bath Building Society Thank you for your feedback. It is very much appreciated. Colin McDougall, Chief Commercial Officer. Response date: 10th November 2021

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