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Bath Building Society: Mortgages reviews

4.79
Based on 380 reviews, last reviewed 3rd Mar 2026
157% increase in 5 star reviews
in the past 90 days
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Latest highest rating:

5

I've held at mortgage with Bath BS for some years. I've held at mortgage with Bath BS for some years. My current deal was coming to an end, I was advised of the current offers, one of which I accepted.... Read more Reviewed on: 3rd March 2026
Dean's avatar
Dean

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025
George 's avatar
George

About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (380)

Financial Services as they should be

4
Dealing with most financial services organisations is, for a large part, a demonstration of how customers come a distant second to under invested technology systems and computer dictated processes. BBS is a demonstration of how an organisation can demonstrate that it and every one in the organisation values and cares for customers at the same time as it deals with the regulatory framework and commercial considerations of the sector in which it operates.. Reviewed on: 12th December 2022
Reply from Bath Building Society Thank you for taking the time out and providing this feedback. We are proud in the way we deal with and assist customers here at the Society. I'm sure we will continue to transact business like this for years to come. I really appreciate the recognition here. Ben Hutchings, Head of Mortgage Sales Response date: 13th December 2022
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Bath Building Society

First class service

5
Prior to my application with Bath, I had applied with one of the major lenders but was Essentially through that process messed about. I decided to go with Bath and felt thoroughly supported and kept in the loop through the process. My solicitors comments were that this was by far the best mortgage firm they had dealt with. Bath was responsive , experienced and super efficient. Highly recommended. Reviewed on: 8th December 2022
Reply from Bath Building Society Thank you for taking the time out and leaving this review. This is great to hear and I thoroughly appreciate your comments. Ben Hutchings, Head of Mortgage Sales Response date: 9th December 2022
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Bath Building Society

Brilliant help over the online chat

5
Very helpful and I get what I needed promptly Reviewed on: 7th December 2022
Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I'm glad we could assist you. Ben Hutchings, Head of Mortgage Sales Response date: 8th December 2022
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Bath Building Society

Useful and quick to ask questions

5
Helpful and easy to get useful answers Reviewed on: 25th November 2022
Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I'm glad you found it quick and useful. Ben Hutchings, Head of Mortgage Sales Response date: 28th November 2022
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Bath Building Society

BTL RATE SWITCH

4
Adviser was unable to help with my query. and so it was referred on Reviewed on: 25th November 2022
Reply from Bath Building Society Thank you for taking the time out and leaving us some feedback. Feel free to contact myself directly at [email protected] if I can be of further assistance and to confirm your query was dealt with. Ben Hutchings, Head of Mortgage Sales Response date: 25th November 2022
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Bath Building Society

Online chat service

5
Quick and efficient service. Gave information required. Reviewed on: 22nd November 2022
Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 23rd November 2022
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Bath Building Society

Good communication and knowledge

5
I used the live chat option and was connected very quickly and the agent was very helpful Reviewed on: 17th November 2022
Reply from Bath Building Society Thank you for taking the time in providing this feedback. I'm glad the chat option was able to assist you. Ben Hutchings, Head of Mortgage Sales Response date: 18th November 2022
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Bath Building Society

Very responsive and quick

5
All questions answered quickly and the chat works great. Reviewed on: 9th November 2022
Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgages Response date: 10th November 2022
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Bath Building Society

Building height restriction is too strict for 2022

5
The online chat was great and helped me get a quick answer to my question but the reason I wouldn’t be able to recommend Bath Building Society to friends and Family is due to the strict building height rules for lending criteria. They do not lend on buildings over 6 storeys high which in today’s economy especially for borrowers in London; is extremely unhelpful as most London new builds are well over 10 floors. Other than that, I thought they would have been a great lender option so it’s such a shame! Reviewed on: 31st October 2022
Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I always welcome this type of feedback as we do try to help as many people as we can get onto the property ladder. We don't lend on all types of properties but it's something we may revisit at some stage. Ben Hutchings, Head of Mortgage Sales Response date: 1st November 2022
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Bath Building Society

A pleasure to deal with

5
Ian and the team provided a smooth, quick and professional service and made the whole process painless Reviewed on: 27th October 2022
Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 28th October 2022
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Bath Building Society

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