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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (343 reviews)

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4.75

Based on 343 reviews, last reviewed 25th Nov 2025

42% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Excellent service Ian Burch and the team were outstanding with their advice, help and assistance. They were always on hand for any queries or concerns we had and made t... Read more Reviewed on: 25th November 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (343)

Very helpful

I had a few awkward questions to garner initial mortgage information and Oliver was most helpful Reviewed on: 28th June 2022

Reply from Bath Building Society Thank you for taking the time out to give us this feedback, we always try our best! I will share your comments with Oliver. Ben Hutchings, Head of Mortgage Sales. Response date: 2nd July 2022

Very clear and helpful

My call was answered by Ian, who was very polite and helpful with regard to information about mortgages and the different types that are available, including rent a room loans, which I knew very little about. It seems that Bath have some very good products, which were explained very clearly and which was much appreciated. Ian said he would email me some further details, which came through in just a few minutes, which is also a major plus point. Having worked in Financial Services for many years (but not very often on the mortgage side) I was pleasantly surprised at the efficiency of the service. Far better than my previous experiences with lenders over the years. Thank you Patrick Reviewed on: 23rd June 2022

Reply from Bath Building Society Thank you Patrick for your kind comments. We try our best! I will be sure to pass this feedback on to Ian. Colin McDougall, Chief Commercial Officer. Response date: 24th June 2022

Quick and Easy

My query was resolved quickly without issues Reviewed on: 22nd June 2022

Reply from Bath Building Society Good to know. Thank you for your feedback. Colin McDougall, Chief Commercial Officer. Response date: 24th June 2022

Perfect.

Oli sorted me out straight away. Quick and concise. Just how it should be. Reviewed on: 21st June 2022

Reply from Bath Building Society Thank you for this feedback. Oli has only been with us for a few weeks so this is really appreciated and I will be sure to share this with him. Colin McDougall, Chief Commercial Officer. Response date: 22nd June 2022

Tim has been very helpful and friendly, thank you!

Looking to obtain a mortgage but uncertain where to start, Tim has been very helpful in getting started. Thanks Tim! Reviewed on: 21st June 2022

Reply from Bath Building Society Thank you for your kind feedback. I will be sure to share it with Tim. Regards, Colin McDougall, Chief Commercial Officer. Response date: 21st June 2022

Couldn't provide mortgage, but did provide excellent customer service

As subject. Couldn't fault Tim's dedication or effort. Reviewed on: 20th June 2022

Reply from Bath Building Society Thank you for your kind feedback. I am sorry that we couldn't help with your actual mortgage application but will be sure to share this feedback with Tim. Regards, Colin McDougall, Chief Commercial Officer Response date: 21st June 2022

Holiday Let Mortgage Question

Nick was fast with the answer to my question and provided more understanding Reviewed on: 20th June 2022

Reply from Bath Building Society Thank you for your kind feedback. I will be sure to share it with Nick. Regards, Colin McDougall, Chief Commercial Officer Response date: 21st June 2022

Quick and efficient service

Staff member (Nick) was knowledgeable, helpful and provide prompt responses to the questions raised Reviewed on: 13th June 2022

Reply from Bath Building Society Thank you for taking the time out to provide this feedback and glad Nick was able to assist. Ben Hutchings, Head of Mortgage Sales Response date: 13th June 2022

Friendly staff helping with a joint borrower sole proprietor mortgage

Ian Birch, the mortgage adviser was very knowledgeable, friendly and helpful. One thing was irritating though: the society’s insistence that I obtained independent legal advice. This is clearly required simply to protect the society from accusations that their customers are not fully informed of the risks associated with the product. Spending £300 to have an independent lawyer (they won’t let you use the lawyer you are already paying to do the conveyancing!) tell you what you already know is irritating - I felt like I was having to pay to provide protection to the society in case of a future legal challenge. As it is the society’s risk, not mine, but they insist on me receiving advice I don’t need, I feel that they should pay for this, not me. Reviewed on: 12th June 2022

Reply from Bath Building Society Thank you for taking the time out to provide this feedback and glad Ian was of assistance. Feel free to contact myself anytime should you wish to have some more detail about Independent Legal Advice at [email protected]. Ben Hutchings, Head of Mortgage Sales Response date: 13th June 2022

Buy for UNI Mortgage Application

The website gave a simple introduction to the product and on contacting Bath Building Society a very speedy initial evaluation of suitability /eligibility was conducted. The application process couldn't have been better. We were quickly in a position to commit to a purchase with an agreement in principle. We faced issues which caused delays along the way to completion but we were able to deal with them with the support of Bath Building Society and conclude the purchase rapidly at the end. We would highly recommend Bath Building Society based on our experience. Reviewed on: 9th June 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. We do try to support every customer like yourself this way should any delays arise. Enjoy your new home and best of luck in your studies. Ben Hutchings, Head of Mortgage Sales Response date: 10th June 2022

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