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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (346 reviews)

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4.76

Based on 346 reviews, last reviewed 22nd Dec 2025

11% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Excellent all round Service From first registering an interest online in order to re-mortgage my property, the service has been fast and very professional. My Mortgage adviser, T... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (346)

Communication

Communication is not very great, however when through to chat with someone they were helpful. They didn't have my email address on the system to request additional documents from me, despite communicated via email while initiating the process of mortgage application. so clear gap in departments. Reviewed on: 14th September 2022

Reply from Bath Building Society Thank you for your feedback, we do appreciate this. We are always looking to improve our service and clearly we didn't meet our normal standards this time. I will forward this on so that we can look into. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022

Lovely experience

Lovely professionals. Questions answered fast and precise. Reviewed on: 30th August 2022

Reply from Bath Building Society Thank you for taking the time out and giving us this feedback. I'm glad we could be of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 31st August 2022

Got there in the end

Very slow, took 6 months to agree a simple mortgage, seemingly very picky and to some extent box ticking. On the plus side, terms were favourable and the service was more personal than other mortgage lenders. We used a broker but in hindsight I think dealing direct would have been much better, also note BBS will only deal with solicitors not a conveyancing company, broker should have (but didn't) advised this. Reviewed on: 17th August 2022

Reply from Bath Building Society Thank you for the feedback Mr. Pickett. Unfortunately, I am unable to discuss the mortgage application without the applicant's consent, however I can assure you that the Society is taking every possible to step to minimise any further delays. In regard to the Society’s criteria for Solicitors, the broker who submitted the application would have been informed of the Society's requirements at the outset and should have relayed this. I can confirm that we will prioritise this application once any outstanding information is received. Nicola Rees, Head of Mortgage Operations Response date: 17th August 2022

Quick Service

Great work from Oliver on the chat desk. Really efficient and got me to the right answer quickly. Reviewed on: 2nd August 2022

Reply from Bath Building Society Thank you for your feedback and glad Oliver was of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 3rd August 2022

Very efficient and friendly

Nick was great, he came across as knowledgeable and helped with my query very quickly Reviewed on: 27th July 2022

Reply from Bath Building Society Thank you for your feedback and glad Nick was of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 28th July 2022

Good service

The chat facility is good. Oliver and Tom have been helpful Reviewed on: 27th July 2022

Reply from Bath Building Society Thank you for the feedback. I will pass on to Oliver & Tom. Ben Hutchings, Head of Mortgage Sales Response date: 28th July 2022

Great service!

Although I wasn't able to get all of the answers I required immediately, Oliver had no hesitation in providing me with details to contact him via email where he would be able to help me further with my query. It gave me confidence that I would always have help when needed from Bath Building Society Reviewed on: 20th July 2022

Reply from Bath Building Society Thank you for the feedback and glad Oliver could help you with your query. Ben Hutchings, Head of Mortgage Sales Response date: 21st July 2022

mixed bag

Tim, the advisor was brilliant; available, supportive and prepared to listen and respond flexibly. The staff are all very pleasant and available. However, we encountered difficulties with the underwriters, who made things hard going and all innovation for solutions to the problems we encountered had to come from us. They seemed to be overly cautious and, in our view, a bit tick boxy in approach. We were required to undertake legal advice for three adult kids and ourselves which didn't tell us anything we didn't already know (I'm trained as a lawyer!) at a cost of nearly £1000 when the advice for the kids could be summarised; you have no rights now but this charge means you are signing away your non-existent rights! If we hadn't been under so much time pressure in the purchase I think we probably would have sought a different provider (despite Tim). Reviewed on: 16th July 2022

Reply from Bath Building Society Thank you for taking the time to review our service, we appreciate your feedback and will pass your comments on to Tim. I'm sorry that you felt our approach was ‘tick boxy’. We offer an individual approach to underwriting (we don’t use automated credit scores) so we can remain flexible when dealing with our mortgage cases. You mention the requirement to obtain independent legal advice was unnecessary. In this type of case, when not all parties to the mortgage are beneficial owners of the property, it is a requirement that all borrowers are fully informed of their legal rights and obligations under that contract. In some cases, the acting Solicitor may decide it is unnecessary to provide such advice, for example, if the borrower is legally trained. The Solicitor then has the right to let us know and waive their right to ILA. Craig Brown, Head of Underwriting & Credit Management. Response date: 18th July 2022

Broker Support

Nick was great along with Adam, very supportive and knowledgeable Reviewed on: 6th July 2022

Reply from Bath Building Society Thanks for taking the time to give us your feedback, we'll definitely be passing it on to Nick and Adam, Ben Hutchings, Head of Mortgage Sales. Response date: 8th July 2022

great service

Efficient, helpful, great service being received on my urgent case. Reviewed on: 1st July 2022

Reply from Bath Building Society Thank you for taking the time out to give us this feedback, I will pass on to the team. Ben Hutchings, Head of Mortgage Sales. Response date: 2nd July 2022

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