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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (331 reviews)

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4.74

Based on 331 reviews, last reviewed 11th Oct 2025

21% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Customer service exceptional Ian Birch was exceptionally helpful as were his colleagues. Their customer service was brilliant and we would definitely recommend to family and frie... Read more Reviewed on: 11th October 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (331)

Quick and Easy

My query was resolved quickly without issues Reviewed on: 22nd June 2022

Reply from Bath Building Society Good to know. Thank you for your feedback. Colin McDougall, Chief Commercial Officer. Response date: 24th June 2022

Perfect.

Oli sorted me out straight away. Quick and concise. Just how it should be. Reviewed on: 21st June 2022

Reply from Bath Building Society Thank you for this feedback. Oli has only been with us for a few weeks so this is really appreciated and I will be sure to share this with him. Colin McDougall, Chief Commercial Officer. Response date: 22nd June 2022

Tim has been very helpful and friendly, thank you!

Looking to obtain a mortgage but uncertain where to start, Tim has been very helpful in getting started. Thanks Tim! Reviewed on: 21st June 2022

Reply from Bath Building Society Thank you for your kind feedback. I will be sure to share it with Tim. Regards, Colin McDougall, Chief Commercial Officer. Response date: 21st June 2022

Couldn't provide mortgage, but did provide excellent customer service

As subject. Couldn't fault Tim's dedication or effort. Reviewed on: 20th June 2022

Reply from Bath Building Society Thank you for your kind feedback. I am sorry that we couldn't help with your actual mortgage application but will be sure to share this feedback with Tim. Regards, Colin McDougall, Chief Commercial Officer Response date: 21st June 2022

Holiday Let Mortgage Question

Nick was fast with the answer to my question and provided more understanding Reviewed on: 20th June 2022

Reply from Bath Building Society Thank you for your kind feedback. I will be sure to share it with Nick. Regards, Colin McDougall, Chief Commercial Officer Response date: 21st June 2022

Quick and efficient service

Staff member (Nick) was knowledgeable, helpful and provide prompt responses to the questions raised Reviewed on: 13th June 2022

Reply from Bath Building Society Thank you for taking the time out to provide this feedback and glad Nick was able to assist. Ben Hutchings, Head of Mortgage Sales Response date: 13th June 2022

Friendly staff helping with a joint borrower sole proprietor mortgage

Ian Birch, the mortgage adviser was very knowledgeable, friendly and helpful. One thing was irritating though: the society’s insistence that I obtained independent legal advice. This is clearly required simply to protect the society from accusations that their customers are not fully informed of the risks associated with the product. Spending £300 to have an independent lawyer (they won’t let you use the lawyer you are already paying to do the conveyancing!) tell you what you already know is irritating - I felt like I was having to pay to provide protection to the society in case of a future legal challenge. As it is the society’s risk, not mine, but they insist on me receiving advice I don’t need, I feel that they should pay for this, not me. Reviewed on: 12th June 2022

Reply from Bath Building Society Thank you for taking the time out to provide this feedback and glad Ian was of assistance. Feel free to contact myself anytime should you wish to have some more detail about Independent Legal Advice at [email protected]. Ben Hutchings, Head of Mortgage Sales Response date: 13th June 2022

Buy for UNI Mortgage Application

The website gave a simple introduction to the product and on contacting Bath Building Society a very speedy initial evaluation of suitability /eligibility was conducted. The application process couldn't have been better. We were quickly in a position to commit to a purchase with an agreement in principle. We faced issues which caused delays along the way to completion but we were able to deal with them with the support of Bath Building Society and conclude the purchase rapidly at the end. We would highly recommend Bath Building Society based on our experience. Reviewed on: 9th June 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. We do try to support every customer like yourself this way should any delays arise. Enjoy your new home and best of luck in your studies. Ben Hutchings, Head of Mortgage Sales Response date: 10th June 2022

Good Service

Very helpful and assisted me with my queries Reviewed on: 9th June 2022

Reply from Bath Building Society Thank you for your feedback here it is appreciated. Ben Hutchings Head of Mortgage Sales Response date: 10th June 2022

Informed and very helpful

Very informative and efficient . My enquiry was answered in full Reviewed on: 9th June 2022

Reply from Bath Building Society Thank you for the feedback. That's great to hear. Ben Hutchings Head of Mortgage Sales Response date: 10th June 2022

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