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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (293 reviews)

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4.70

Based on 293 reviews, last reviewed 10th Apr 2025

156% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

86%

Latest highest rating:

4

Very friendly helpful staff. Very friendly helpful staff. Efficient service Reviewed on: 10th April 2025

Latest lowest rating:

1

First, it's very slow. Many last minute surprises First, it's slow, very slow. Next dont get your hopes up. Everything seemed great (but slow). Finally we received the offer long after we hoped to exc... Read more Reviewed on: 31st March 2025

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Bath Building Society Mortgages reviews (293)

very responsive and willing to help

Tom has gone above and beyond to get me a call back later to clarify a complex query - amazing Reviewed on: 30th March 2022

Reply from Bath Building Society Thank you for taking the time and and providing us with this feedback. I'm glad Tom was able to provide the assistance you needed. I will pass this on to him. Ben Hutchings. Head of Mortgage Sales Response date: 31st March 2022

excellence of support

straightforward, to the point and most efficient Reviewed on: 30th March 2022

Reply from Bath Building Society Many thanks for taking the time out to provide us with this feedback. Ben Hutchings. Head of Mortgage Sales Response date: 31st March 2022

Thank you!

Thank you! Quick reponse to queries! :) Reviewed on: 30th March 2022

Reply from Bath Building Society Many thanks for taking the time out to provide us with this feedback. I'm glad we could get back to you with a speedy reply. Ben Hutchings. Head of Mortgage Sales Response date: 31st March 2022

Excellent service

My Mortgage Advisor, Tim, was extremely pleasant and helpful. Nothing was too much trouble despite me contacting him numerous times with questions and queries. He made the whole traumatic experience of house purchase bearable! Reviewed on: 28th March 2022

Reply from Bath Building Society Thank you for taking the time and and providing us with this feedback. I'm glad Tim was able to provide the assistance and guidance to the questions you had in order to purchase your property. I will pass this on to him. Thanks Again. Ben Hutchings. Head of Mortgage Sales Response date: 29th March 2022

Simple to deal with

Having spoken to my bank and being underwhelmed by their response found Bath BS on Google and got through online really quickly. No annoying bot or click through menus. Tom was helpful and arranged for a specialist mortgage broker to call Reviewed on: 24th March 2022

Reply from Bath Building Society Thank you for taking the time and and providing us with some useful feedback. I'm glad Tom was able to provide the assistance you required. Ben Hutchings. Head of Mortgage Sales Response date: 25th March 2022

Online chat

Really helpful and knowledgeable Reviewed on: 23rd March 2022

Reply from Bath Building Society Thank you for taking the time and and providing us with some useful feedback. Glad we good be of assistance. Ben Hutchings. Head of Mortgage Sales Response date: 23rd March 2022

Tim was great

I've spoken to Tim a few times over the past couple of years as circumstances have changed. He actually remembered me even though we haven't spoken in some time. Very helpful and informative as always. Reviewed on: 22nd March 2022

Reply from Bath Building Society Thank you for taking the time out and providing us with this feedback. I'm extremely pleased with this and so will Tim be as this is what the Society is all about. I will let Tim know. Ben Hutchings. Head of Mortgage Sales Response date: 23rd March 2022

Great personal service

Very quick and friendly service and good criteria Reviewed on: 21st March 2022

Reply from Bath Building Society Hello glad you felt as though you received a personal service, thank you for sending your response, Caroline, Customer Support Department. Response date: 22nd March 2022

great knowledge

great knowledge and answered the questions i needed to know Reviewed on: 16th March 2022

Reply from Bath Building Society Thanks for taking the time out and providing us with the feedback. It's really appreciated. Ben Hutchings. Head of Mortgage Sales Response date: 17th March 2022

First Live Chat

Not really used you much, Live chat was answered quickly, info provided was abit wishy washy Reviewed on: 15th March 2022

Reply from Bath Building Society Thank you for taking the time to post this review. We’re committed to providing the highest level of service and take all feedback seriously. I am glad our staff were available in quick time for you. However, I would be interested to understand where we may have fell short on the answers to your questions on our live chat system. If you have time please contact myself at [email protected]. Ben Hutchings. Head of Mortgage Sales Response date: 16th March 2022

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