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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.79 (379 reviews)

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4.79

Based on 379 reviews, last reviewed 26th Feb 2026

150% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Great live chat service from Tom at Bath BS Great live chat service and Tom was quick to answer and knowledgably Reviewed on: 26th February 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (379)

Amazing, friendly and helpful service

Bath Building Society provided excellent, friendly service Reviewed on: 11th March 2023

Reply from Bath Building Society Thank you Richard for taking the time out and providing this feedback. We do try our best. Ben Hutchings, Head of Mortgage Sales Response date: 13th March 2023

Quick response online.

Good start to the process of gaining a mortgage in principle. Reviewed on: 8th March 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this review. I hope we can assist further in due course. Ben Hutchings, Head of Mortgage Sales Response date: 9th March 2023

Personal service

Always quick to answer and good to talk to a human being. Reviewed on: 7th March 2023

Reply from Bath Building Society Thank you for taking the time out leaving a review. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 8th March 2023

Best in the West of England

Great Customer Service, very pleased Reviewed on: 2nd March 2023

Reply from Bath Building Society Thank you Andrew for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 3rd March 2023

My late husband and I applied ito many banks and societies for a small mortgage on a high value property. We were turned down as too old. Bath Building Society supplied the mortgage needed and has proved an excellent company since.

A company cannot be better than excellent and I recommend the Bath Building Society to anyone wo mentions looking for a mortgage or safe saving place. Reviewed on: 20th February 2023

Reply from Bath Building Society Thank you for taking the time out Joan and providing this feedback. This is great to hear. We do strive in providing good quality customer service and i appreciate your kind comments and recommendation. Ben Hutchings, Head of Mortgage Sales Response date: 22nd February 2023

Efficient Personalised Customer Service

The customer service offered by Bath Building Society (BBS) is unique in this online age. If we have ever needed to contact them we have always been dealt with by knowledgable and engaging individuals who have always solved whatever issue we may have had. Keep up the good work BBS! Reviewed on: 18th February 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. We do try and best but this is so good so hear. Ben Hutchings, Head of Mortgage Sales Response date: 20th February 2023

Great service

I've had my mortgage with Bath Building Society for a few years, great rate and great customer relations. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for taking the time out and providing us with this feedback. Its great to hear. Ben Hutchings Response date: 20th February 2023

Amazing service

I got a mortgage when it was looking tough. I have been with Bath now for 12 years. Staff are friendly and accommodating Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for taking the time out and leaving us a review. This is great to hear and so glad we have been of assistance over the last 12 years. Ben Hutchings, Head of Mortgage Sales Response date: 20th February 2023

Brilliant service

Bath building society always helpful polite and nothing to much trouble Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for taking the time out and leaving us a review. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 20th February 2023

Outstanding service

We have been borrowers now for some 23 years and the service levels are consistently high - A great Building Society Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for taking the time out and leaving us a review Nick. Glad we can be of assistance to you. Ben Hutchings, Head of Mortgage Sales Response date: 20th February 2023

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