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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (262 reviews)

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4.71

Based on 262 reviews, last reviewed 10th Dec 2024

117% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

EXCELLENT CUSTOMER CARE FROM START TO FINISH EXCELLENT CUSTOMER CARE FROM START TO FINISH, RARE TO FIND SUCH DEDICATED STAFF IN TODAYS WORLD Reviewed on: 10th December 2024

Latest lowest rating:

2

Decent product, painfully slow process No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the mean... Read more Reviewed on: 6th October 2024

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Bath Building Society Mortgages reviews (262)

Award winning customer service

Bath made sure our mortgage process was as smooth as possible during the pandemic. We are forever grateful that they made it happen for us. Customer service was perfect from start to finish. Reviewed on: 25th February 2022

Tims excellent service

Tim was a massive help to me and my partner (and was a lovely gentleman). I look forward to further dealings with Bath Building Society in the future. Reviewed on: 22nd February 2022

Reply from Bath Building Society Thanks Jamie, we'll pass your kind words on to Tim! Jo, Bath Building Society. Response date: 23rd February 2022

Mortgage chat

Very helpful chat online with Tim regarding the process for a Buy for Uni mortgage Reviewed on: 22nd February 2022

Reply from Bath Building Society Glad you received the information you needed, we'' pass your comments on to Tim. Jo, Bath Building Society Response date: 23rd February 2022

Very slow and archaic processes

Bath has a very system of reviewing applications and revisions. Where other firms are contactable usually vis telephone, every enquiry had to be submitted and wait in queue to be processed. The entire process of remortgaging a property took several months when in the past it has taken me weeks Reviewed on: 11th February 2022

Reply from Bath Building Society Thank you for taking the time to post this review. We’re committed to providing the highest level of service and take all feedback seriously. It would be appreciated if you could contact me directly so that I can investigate why the re-mortgage took several months to process. My email address is [email protected]. Ben Hutchings Head of Mortgage Sales Response date: 14th February 2022

quick response

prompt and quick responses which was great to see Reviewed on: 7th February 2022

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support Response date: 9th February 2022

Considerate call back

Got an instant call back with a. Very friendly adviser who walked me through a whole load of questions. Reviewed on: 2nd February 2022

Reply from Bath Building Society Thank you for your feedback, that's good to hear and we'll make sure to pass it on to the team, Ben Hutchings, Head of Mortgage Sales. Response date: 10th February 2022

Poor customer service, slow to respond

It was such a slow archaic system in getting approval and then getting responses. My mortgage brokers were frustrated, as were my legal representation. Having had many mortgages over the years, this has been by far the most laborious, which is even more suprising given the large admin and arragement fees that you charge Reviewed on: 31st January 2022

Reply from Bath Building Society Thank you for your feedback. It would be appreciated if you could contact me directly so that I can investigate your case in more detail and hopefully learn from it. My email address is [email protected]. Although of little consolation, we are investing heavily in system improvements and I am hoping these will start to deliver customer experience improvements in the next few months. Lastly, when it comes to our Mortgage Tariff I have reviewed this and our lending fees over the last few weeks. We will shortly be announcing a simplified and reduced Mortgage Tariff for existing customers and are also simplifying our fees for new customers. This will include us removing certain fees such as the 'admin' fee and completion fee from our core products. As already mentioned I would be more than happy to discuss this further but I will need you to contact me or provide me with your contact details to do so. Colin McDougall, Chief Commercial Officer. Response date: 2nd February 2022

Amazing Customer Service

From the hamper delivered to our new home, to speedy help with queries, this is the best customer service I have seen in a long time. Reviewed on: 26th January 2022

Reply from Bath Building Society Thank you for your kind review and feedback and I hope you enjoy your hamper! Colin McDougall, Chief Commercial Officer Response date: 27th January 2022

Good Chat

Quick initial response Helpfully answered my question quickly Reviewed on: 25th January 2022

Reply from Bath Building Society Thank you for your feedback. We are working hard to ensure that we can maintain our high customer satisfaction levels. Colin McDougall, Chief Commercial Officer. Response date: 27th January 2022

Buy to let

Quick, efficient service. Easy to use online Reviewed on: 25th January 2022

Reply from Bath Building Society Thank you for your feedback. Really pleased that you found it easy to use us online as this is something we are focusing on - whilst retaining the personal touch! Colin McDougall, Chief Commercial Officer. Response date: 27th January 2022

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