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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (265 reviews)

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4.70

Based on 265 reviews, last reviewed 13th Jan 2025

13% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Really helpful Tim, as Mortgage Advisor for Bath Building Society, was so helpful. Reviewed on: 8th January 2025

Latest lowest rating:

2

Decent product, painfully slow process No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the mean... Read more Reviewed on: 6th October 2024

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Bath Building Society Mortgages reviews (265)

Review of the Bath Building Society, Mortgages:

24 years on, with perfect customer service

I took my first mortgage out with the Bath in 2000. Since then I have had several mortgage and savings product. My last mortgage was granted during the days of Mr and Mrs Hodgman running the Society. I recently had to make some changes to my mortgage and the Society, including the Mortgage Team were outstanding in terms of customer service, speed of reaction, engagement and a 'can do' approach. The experience was exactly the same from my perspective when you used to have to go and see Mr and Mrs Hodgman for tea and a chat to see if you had been successful for a mortgage. I must name check Craig in the mortgage team who is an absolute credit to the Society and he was so helpful to me. It's a pleasure to do business with the Society and I highly recommend them, as their values and their integrity do not change. Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for your review Mr Gould. It's wonderful for us to know that you have received great customer service throughout the years you've been a customer. I will pass your feedback on to Craig, who I am sure will be happy to hear that you've found him approachable and helpful. Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 17th September 2024

Helpful and informative

Nick was very quick and provided clear responses. Reviewed on: 15th November 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear and glad Nick was able to assist. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 16th November 2023

Straight forward and simple

Each stage happened in the timescale set out at the start of the process and these were fully explained at the outset. Reviewed on: 1st November 2023

Reply from Bath Building Society Hi John, Thank you for taking the time out and leaving this review. This is great to hear. If there is anything else you need you know where we are. Ben Hutchings, Head of Mortgage Sales. Response date: 1st November 2023

Excellent Client Service

Bath Building Society are responsive, polite and professional- highly recommended. Reviewed on: 31st October 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this review. Ben Hutchings, Head of Mortgage Sales. Response date: 1st November 2023

Helpful and friendly service

Our mortgage application for a Buy for Uni mortgage was made all the easier with help from our mortgage adviser at Bath Building Society - Ian Birch, who was unfailingly helpful throughout. Reviewed on: 24th October 2023

Reply from Bath Building Society Thank you Sarah for providing this feedback. This is great to hear. I will let Ian know accordingly and I know he will be pleased. Ben Hutchings, Head of Mortgage Sales Response date: 25th October 2023

Mortgage lender review

Bath are a well organised Building Society and very easy to be engaged with. Reviewed on: 19th October 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 20th October 2023

Professional and friendly

The Bath are always professional and friendly. Staff are so helpful and explain things really well. We would highly and happily recommend them. Reviewed on: 9th October 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear and appreciate you recommending us. Ben Hutchings, Head of Mortgage Sales Response date: 10th October 2023

very helpful

alex was very helpful and friendly Reviewed on: 2nd October 2023

Reply from Bath Building Society Thank you for taking the time out and providing this review. I will pass on your kind feedback. Nicola Rees, Head of Mortgage Operations Response date: 6th October 2023

Excellent service from start to finish from all members of staff that we dealt with.

We have recently taken out a 'buy for university' mortgage with Bath BS. From start to finish, all of your staff have been absolutely excellent but a particular shout out to Ian Birch, Rebekka and Jalani (the latter, both in the mortgage admin team). Our application was not that straightforward and under short timescales but the support of your staff could not have been better. I'm also aware that there were many staff that I did not engage directly with that supported our application. Reviewed on: 29th September 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. I will pass on your comments to all of my colleagues mentioned and I wish you well in your studies. Ben Hutchings, Head of Mortgage Sales. Response date: 2nd October 2023

Prompt response

Very quick and efficient service, and agent with a very wide knowledge. Reviewed on: 27th September 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 2nd October 2023

All questions answered

All my questions were answered and a link provided where needed Reviewed on: 25th September 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. I'm glad we were able to assist. Ben Hutchings, Head of Mortgage Sales Response date: 26th September 2023

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