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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1827 reviews)

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4.65

Based on 1,827 reviews, last reviewed 25th Nov 2024

737% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Everything was explained clearly, staff were really... Everything was explained clearly, staff were really helpful, always cheerful and friendly, always a pleasure to visit them at Moorland Road. Reviewed on: 25th November 2024

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1827)

Review of the Bath Building Society, Savings:

Local and member owned.

I don't use my acciunt often but now that they have a good Mobile App, it does pretty much everything I want i..e. see my balances, move monies around and open new accounts and download statements. All with very little fuss. Interest rates are consistently good but not necessirliy the best. For fixed rates I did consider Bath but better rates availble from our local Credit Union and also many of the new Digital Banks. I will always keep some savings with Bath because they are local and member owned but the majority of my savings likely to be placed elsewhere. Reviewed on: 18th October 2024

Reply from Bath Building Society Thank you for your feedback, its great to hear that manage your account using our new Mobile App. And also thank you for being a loyal customer. Charlotte Tillen, Savings Services Manager Response date: 25th October 2024

Everything was explained clearly, staff were really...

Everything was explained clearly, staff were really helpful, always cheerful and friendly, always a pleasure to visit them at Moorland Road. Reviewed on: 25th November 2024

Every time I have visited a branch, Wood Street or M...

Every time I have visited a branch, Wood Street or Moorland Road, I have been very impressed with the service and how kind and helpful the staff are. I was so grateful for the help of Jane and Sophie when I recently opened an ISA - they went above and beyond after I had experienced some challenges and I cannot recommend them more highly! Bonuses? If you do bonuses for Staff then I`d recommend you reward their exceptional customer service skills! Reviewed on: 15th November 2024

Reply from Bath Building Society Thank you so much for the amazing review! I will be sure to pass on the very kind feedback to both Jane and Sophie, and if you experience any problems in the future please continue to reach out! Sam Dorrington, Branches Manager Response date: 18th November 2024

Opened an ISA account at Wood Street.

Opened an ISA account at Wood Street. Good product and good customer service. Reviewed on: 15th November 2024

Reply from Bath Building Society Thanks for the review, if you need any help please do reach out to us. Sam Dorrington, Branches Manager Response date: 18th November 2024

Opened an ISA account at Wood Street

Opened an ISA account at Wood Street Reviewed on: 15th November 2024

Reply from Bath Building Society Thanks for the review, if you need any help please do reach out to us. Sam Dorrington, Branches Manager Response date: 18th November 2024

As my usual building society has done away with pass...

As my usual building society has done away with passbooks, so glad to join a society that is traditional, owned by us the members and still offer passbooks. Reviewed on: 13th November 2024

Reply from Bath Building Society Thank you very much for your feedback! We have no plans at all to do away with our passbooks, so you can continue enjoying them! Regards, Sam Dorrington, Branches Manager. Response date: 18th November 2024

Wood Street ladies are so helpful and friendly and g...

Wood Street ladies are so helpful and friendly and go out of their way to helpful. Well done and keep it up! Reviewed on: 13th November 2024

Reply from Bath Building Society Thank you so much for the kind feedback, I will make sure to pass it onto the team at Wood Street. Sam Dorrington, Branches Manager Response date: 18th November 2024

Wood Street Customer.

Wood Street Customer. One of the few (or the only) financial institutions I know of (and we have 30 or so different BS and Bank account) who allow customers to Phone direct to to the branch. All calls are answered promptly and helpful. Service in branch is equally warm, professional and friendly. Please do not automate your telephone service! Reviewed on: 13th November 2024

Reply from Bath Building Society Thank you so much for the very kind words for the team. We will always offer a personal touch when it comes to our customer service! Sam Dorrington, Branches Manager Response date: 18th November 2024

Greate Service

Excellent customer service. She was very helpful. She is a STAR Reviewed on: 12th November 2024

Reply from Bath Building Society Hi, thank you so much for the review! We are always more than happy to help our members however we can! Regards, Samuel Dorrington, Branches Manager Response date: 18th November 2024

Really helpful staff , i like goding into Wood stree...

Really helpful staff , i like goding into Wood street to sort out my accounts Reviewed on: 11th November 2024

Reply from Bath Building Society Thank you for the feedback, Wood Street are always more than happy to serve our valued members! Sam Dorrington, Branches Manager Response date: 12th November 2024

It’s local part of the community, lovely to have fa...

It’s local part of the community, lovely to have face to face contact, .Jane at Wood street was so helpful Reviewed on: 11th November 2024

Reply from Bath Building Society Thank you so much for the feedback, as well as the kind words to Jane. I will be sure to pass this onto her, she'll be over the moon! Sam Dorrington, Branches Manager Response date: 12th November 2024

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