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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

JISA QUERY

VERY QUICK LIVE CHAT, SUPER HELPFUL SERVICE. Reviewed on: 12th April 2021

Reply from Bath Building Society Thankyou Mr Needham for taking the time to review us. Holly, Customer Service Team Response date: 13th April 2021

The online chat answered the questions I had

As yet I have no personal connection with the Bath Building Society but through an internet search for children’s savings accounts they had what I was looking for Reviewed on: 12th April 2021

Reply from Bath Building Society I'm pleased we could help. Thanks! Holly, Customer Service Team Response date: 13th April 2021

Excellent online and telephone support from Liz

I applied for an ISA using the online banking service at Bath Building Society. I had reason to contact the society on a couple of occasions about the opening process and transferring the deposits into the account. I received excellent support from Liz - by both online and several telephone communications that completely put my mind at rest. Further support offered from the technical team reassured me whilst the transactions that were necessary were completed. Reviewed on: 10th April 2021

Reply from Bath Building Society Many thanks for the fantastic review. Holly, Customer Service Team Response date: 13th April 2021

Best banking service I've had in years

I'd never used Bath Building Society before and stumbled across you thanks to an interest rate recommendation from somewhere online (probably moneysavingexpert.com, I think). The whole onboarding process has been fantastic. When I've had a question or issue the team couldn't have been more helpful and I'm not sure that I've ever had such a personal feeling banking service. Jake in particular has been great in dealing with the whole opening process and I will definitely be thinking of BBS in the future and recommending you to family and friends. Keep up the great work. Reviewed on: 9th April 2021

Reply from Bath Building Society Thanks Ben for the wonderful feedback, I will pass on your kind comments to Jake. Holly, Customer Service Team Response date: 10th April 2021

Great help via chat!

Not yet a customer but received excellent help via the chat with an application question. Reviewed on: 9th April 2021

Reply from Bath Building Society Fantastic to hear! Holly, Customer Service Team Response date: 10th April 2021

Excellent service as ever

Quick and efficient, thank you - always polite and always doing a good job. Reviewed on: 9th April 2021

Reply from Bath Building Society Thanks for the lovely feedback. Holly, Customer Service Team Response date: 10th April 2021

absolutely fantastic service staff brilliant

very easy in every way cannot find any fault at all Reviewed on: 8th April 2021

Reply from Bath Building Society Thank you for your lovely feedback, Louise Savings operations manager. Response date: 9th April 2021

Excellent service, prompt and accurate information provided

Maybe a little more investment in IT systems !! :-) Reviewed on: 7th April 2021

Reply from Bath Building Society Thanks for your Feedback, we are currently in the process of creating a digital onboarding platform so keep an eye out for exciting things happening, within Bath Building Society, Louise Savings Operations manager. Response date: 9th April 2021

Efficient, friendly and professional

Efficient, friendly and professional Reviewed on: 6th April 2021

Reply from Bath Building Society Thanks for your feedback, Louise Savings Operations manager. Response date: 9th April 2021

Withdrawal from account

Excellent communication and sorted out problem immediately. Thank you Reviewed on: 6th April 2021

Reply from Bath Building Society Thanks for the feedback, Louise Savings Operations manager. Response date: 9th April 2021

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Bath Building Society: Savings reviews

20% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2374)

JISA QUERY

The online chat answered the questions I had

Excellent online and telephone support from Liz

Best banking service I've had in years

Great help via chat!

Excellent service as ever

absolutely fantastic service staff brilliant

Excellent service, prompt and accurate information provided

Efficient, friendly and professional

Withdrawal from account

Review Bath Building Society: Savings now

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