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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Wonderful service

Able to chat online and have all my questions answered fully. Thank you Reviewed on: 6th April 2021

Reply from Bath Building Society Thank you for the lovely feedback, Louise, Savings operations manager. Response date: 9th April 2021

Outstanding Service

Tom Rafferty has provided a highly professional and efficient service from the moment I contacted Bath Building Society. In fact, far better than I have experienced with any other financial institution. Reviewed on: 3rd April 2021

Reply from Bath Building Society Mr Dawson this is so great to hear, thanks for taking the time to feedback to us! Holly, Customer Service Team Response date: 6th April 2021

Always Efficient

Love the personal and friendly service of the BBS team and Caroline is our go to customer service advisor every time :) Reviewed on: 3rd April 2021

Reply from Bath Building Society Thanks so much for the lovely feedback, I will pass on your kind comments to Caroline. Holly, Customer Service Team Response date: 6th April 2021

Fab service

Open an account Tracey kept me informed and told me how to transfer into my account and emailed me to confirm once it was in. Thank you Reviewed on: 1st April 2021

Reply from Bath Building Society Many thanks for the great feedback. Holly, Customer Service Team Response date: 6th April 2021

I contacted the Bath Building Society to establish how to send my Junior Cash ISA application forms to you, Liz was helpful and informative.

I am not a customer of Bath Building Society yet but hope to be so in the near future. So far I am satisfied with the level of customer service and the Junior Cash ISA accounts I am opening for my children have one of the best interest rates of all of the financial institutions. Reviewed on: 1st April 2021

Reply from Bath Building Society Thankyou Seb for the wonderful feedback! Holly, Customer Service Team Response date: 6th April 2021

Getting Online

I have the info now to logon, and will know more once I've done that. Reviewed on: 1st April 2021

Reply from Bath Building Society That's great, Glad we could help you access Bath Online. Holly, Customer Service Team Response date: 6th April 2021

Online chat

Online chat worked well and my question was soon answered. Reviewed on: 1st April 2021

Reply from Bath Building Society Thanks for taking the time to review us. Holly, Customer Service Team Response date: 6th April 2021

Fantastic

I opened my account with Bath Building Society last month and it was my first time opening an account with them. I had many questions and was unsure how it worked, by the communication from the Bath Building Society was amazing! There was option for live chat, phone call and email. On the live chat, I could contact them immediately and were very helpful. Would definitely recommend and I feel my money is in reliable hands. Reviewed on: 1st April 2021

Reply from Bath Building Society Such a fantastic review, many thanks! Holly, Customer Service Team Response date: 6th April 2021

Bath branch review

I wish I had learned about this account 30 years ago! Thank you for allowing me to deal with my wife's application in her absence Reviewed on: 31st March 2021

Easy to deal with!

The live chat facility was very good - my question was answered very quickly. Thank you! Reviewed on: 31st March 2021

Reply from Bath Building Society Thank you for the great feedback, Louise Savings Operations manager. Response date: 1st April 2021

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