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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2036 reviews)

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4.69

Based on 2,036 reviews, last reviewed 24th Jun 2025

64% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Katie on online chat v helpful. Katie on online chat v helpful.dealt effectively with my query Reviewed on: 24th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2036)

Branch Feedback

Just wanted to write in to praise branch team leader Gemma Sharman for her fantastic customer service. Very patient, understanding, and helpful when I had issues scanning in my proof of ID. A credit to BBS! Reviewed on: 12th June 2020

Good customer service

Very helpful people either face-2-face or online. The people I deal with in Ilminster are very pleasant and treatment me now as if they know me well. I am very pleased to be a customer with Bath Building Society Reviewed on: 12th June 2020

Reply from Bath Building Society The Ilminster staffwill be pleased with your lovely feedback. Holly, Customer Support Team Response date: 22nd June 2020

Staff are very helpful and professional on the rare occasions that we need their help.

A more comprehensive internet banking facility would be useful. Reviewed on: 12th June 2020

Reply from Bath Building Society Many thanks for your review. Holly, Customer Support Team Response date: 22nd June 2020

Nothing is too much trouble

I have had deposits of vastly varying amounts of money for about thirteen or fourteen years. Bath Building Society was recommended by my financial adviser and I can honestly say BBS has never put a foot wrong. I have a postal account and my requests to move money have always been dealt with by return and on the few occasions it has been necessary for a phone call to be made I have always felt that the person making contact did know something about my affairs, I have never felt like just a number. Thank you Bath Building Society. I look forward to a long and happy relationship between us. Reviewed on: 11th June 2020

Reply from Bath Building Society This is so wonderful to hear. Thanks for being such a loyal customer. I look forward to speaking to you again soon. Holly, Customer Support Team Response date: 22nd June 2020

Prompt customer service

Friendly and professional staff on telephone. Efficient postal service Reviewed on: 11th June 2020

Reply from Bath Building Society What lovely feedback. Thankyou, we really appreciate it. Holly, Customer Support Team Response date: 22nd June 2020

Competitive rates and efficient operation

Very helpful staff. Always a very satisfying personal experience. Reviewed on: 11th June 2020

Reply from Bath Building Society Thankyou for this fantastic feedback. Holly, Customer Support Team Response date: 22nd June 2020

Staff very helpful and willing

It is not too much trouble to help customers through this troubled time and helping to transfer our money Reviewed on: 11th June 2020

Reply from Bath Building Society We are very happy to help you, thanks for the lovely review. Holly, Customer Support Team Response date: 22nd June 2020

Friendly

A very friendly & helpful Agency in South Petherton Reviewed on: 11th June 2020

Reply from Bath Building Society Thanks for your review. The South Petherton staff will be delighted to hear the lovely feedback. Holly, Customer Support Team Response date: 11th June 2020

absolutely fantastic service staff brilliant

Cant fault service in any way. Friendly helpful staff and nothing is too much trouble they are fantastic. Would highly recommend to everyone. In these trying times service has remained exceptional and professional. Thankyou so much Reviewed on: 11th June 2020

Reply from Bath Building Society Wow. We love that you are so pleased with our service. Thanks so much for taking the time to write this. We really appreciate it. Holly, Customer Support Team. Response date: 11th June 2020

Always helpful and keep you well informed

Always helpfyl and keep you informed Reviewed on: 11th June 2020

Reply from Bath Building Society Thanks for the great feedback! Holly, Customer Support Team Response date: 11th June 2020

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