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Bath Building Society: Savings reviews

View other Bath Building Society products
4.74
Based on 2,346 reviews, last reviewed 17th Jun 2026
72% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

A welcome helping hand I needed to move an account and provide a lot of documentation. The customer service people helped me with that and were very patient. Reviewed on: 17th June 2026
Pip W's avatar
Pip W

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026
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Stephen P
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2346)

Bath branch review

4
I prefer doing business in person in a branch and dont like being pressured to te online on other BS Reviewed on: 21st March 2021
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Bath branch customer
Reply from Bath Building Society Thankyou for your feedback, Louise, Savings Operations Manager. Response date: 26th May 2021
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Bath Building Society

Bath branch review

5
Local, friendly, competitive interest rates Reviewed on: 20th March 2021
Bath branch customer's avatar
Bath branch customer

Reasonable interest rate on the regular saver but bad customer experience

1
Reasonable interest rate on the regular saver but 2 issues on opening. 1. Bath put insufficient postage on the opening letter and I had to pay £1.50 to retrieve it from the Post Office - Bath weren't particularly interested when I informed them. 2. I received the documents from the PO (+ duplicates from Bath) but the suppled user ID and 8 character activation code would not work as the request to text the 6 digit code resulted in a misaligned screen (PC) or technical error message (Ipad). I rang Bath to discuss this but the operator was unable to fix it and passed it on to a more technical person who eventually fixed it but was rude and disrespectful and seemed intent on blaming me or my computer for the problem.' Reviewed on: 20th March 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society I am sorry to hear about your poor experience. It would be helpful if you would contact me directly so that I can investigate this further for you. Colin McDougall, Head of Marketing and Savings ([email protected]) Response date: 22nd March 2021
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Bath Building Society

Bath branch review

5
Personalised service is highly visible. Customer assistanat service impeccable and highly knowledgeable of their products Reviewed on: 18th March 2021
Cecilia's avatar
Cecilia

Highly endorse

5
My experience with Bath Building Society was brilliant. I had regular communication with my advisor and feedback when needed. I would recommend to all Reviewed on: 16th March 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Many thanks for the wonderful feedback. Holly, Customer Service Team Response date: 17th March 2021
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Bath Building Society

Live chat very easy to use

5
I had a query, used Live Chat - Jane answered very quickly and sorted my query. Reviewed on: 16th March 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society I'm very pleased Jane was able to help. I will pass on your kind feedback. Holly, Customer Service Team Response date: 17th March 2021
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Bath Building Society

Very good customer service

5
The on-line chat function is brilliant and I was seen to very quickly. My query was dealt with efficiently and everything was well explained. Very good customer service. Reviewed on: 15th March 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society This is really great to hear, thanks for taking the time to feedback to us. Holly, Customer Service Team Response date: 17th March 2021
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Bath Building Society

Web chat

5
responded very quickly on the easy to find web chat Reviewed on: 15th March 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thanks for taking the time to review us Joe! Holly, Customer Service Team Response date: 17th March 2021
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Bath Building Society

In over sixty years as a customer I have never had the slightest problem, not anything other than totally courteous and friendly service. Long may it last!

5
It feels very much like a family business, and we customers are treated as though we were indeed members of that family. Reviewed on: 15th March 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society This is so wonderful to read, we really enjoy getting to know our lovely members. Thankyou! Hope to speak with you again soon. Holly, Customer Service Team Response date: 17th March 2021
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Bath Building Society

Excellent help in opening an ISA !

5
Thanks so much Gemma for helping me open the ISA, the process was so quick and straightforward at the Oldfield Park branch! Gemma was fantastic! :) Reviewed on: 14th March 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thankyou for the fantastic review, I will pass on your kind comments to Gemma. Holly, Customer Service Team Response date: 17th March 2021
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Bath Building Society

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