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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1869 reviews)

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4.66

Based on 1,869 reviews, last reviewed 4th Feb 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

We like having local branches with very friendly fac... We like having local branches with very friendly face-to-face staff - we like having a passbook (and will be most upset if you ever “Go Digital” and r... Read more Reviewed on: 4th February 2025

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (1869)

Helpful staff

The staff are always helpful and try to answer any query. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the lovely review. Holly, Customer Support Team Response date: 24th June 2020

Lovely old fashioned service where you feel valued as a customer

I like the fact that the service is very personable and friendly not like dealing with a big lender where you don't feel valued. With BIBS you make me feel valued. Reviewed on: 4th June 2020

Reply from Bath Building Society We do really value our members and always try to give a personal service. Thanks for the kind review. Holly, Customer Support Team Response date: 24th June 2020

Great local building society

I like the way that the building society supports its local community Reviewed on: 4th June 2020

Reply from Bath Building Society We love supporting them too. Thanks for the review. Holly, Customer Support Team Response date: 24th June 2020

They are fantastic

Great customer relations, they always remember you! Reviewed on: 4th June 2020

How a Building Society should be.

I like the customer care, I've found it the best of any B.S. I've had accounts with. The staff make you feel like you're important to them and always do their best to help. Their web site is easy to use and if there is a problem I've always been able to speak to a real person. Please don't change! Reviewed on: 4th June 2020

Reply from Bath Building Society Wow! Such a lovely review. Thankyou. Holly, Customer Support Team Response date: 24th June 2020

Trustworthy local institution

I like the idea that BIBS is a local firm that engages with the community in my home town. I like having a local branch (Moorland Rd) that is easy to visit and has staff who have always been friendly and helpful ... and I like the fact that I have been able to open a savings account for my (Bath-resident) grandson again with a local firm that I trust to continue well into the future. To improve my experience you could up your interest rates ... but ... Reviewed on: 4th June 2020

Reply from Bath Building Society Happy to help you save for your grandson, that's lovely. Holly, Customer Support Team Response date: 24th June 2020

A reliable bank with good, clear communication

Informative communication via letters. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your kind review. Holly, Customer Support Team Response date: 24th June 2020

Friendly

All the staff at the Moorland Road branch are so friendly , helpful and polite and nothing seems to much trouble wether you go in or telephone. And they have a good system in place for still being able to deposit and withdraw money due to this virus Reviewed on: 4th June 2020

Reply from Bath Building Society The Oldfield Park staff will be delighted with your kind review. Thanks. Holly, Customer Support Team Response date: 24th June 2020

Steve

Always found the staff polite and very helpful. Even in this trying environment I found accessibility to a branch easy and contactable. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the lovely review Steve. Holly, Customer Support Team Response date: 24th June 2020

BBS are great !

I like the informal nature of the business, I like that it invest locally as much as possible and that it keeps my money safe! Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the wonderful feedback. Holly, Customer Support Team Response date: 24th June 2020

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