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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2293 reviews)

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4.73

Based on 2,293 reviews, last reviewed 26th Feb 2026

242% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very competitive rates on savings, friendly staff,... Very competitive rates on savings, friendly staff, queries dealt with promptly Reviewed on: 26th February 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2293)

With care every time

I’m always impressed by care and attention that Corrine provides!! Please know that this has been a constant theme for years now. Keep it up Corrine, it’s a pleasure knowing you are with Bath building society. Reviewed on: 22nd January 2021

Reply from Bath Building Society Good Morning Thank you for your lovely comments , I will pass this on to Corinne, Caroline , Customer Support Department. Response date: 22nd January 2021

Polite and efficient customer service over the phone with Barry M.

I can't think of anything other than keep up the good work. Reviewed on: 21st January 2021

Reply from Bath Building Society Good Morning, Thank you for your positive response, Caroline customer Support Department Response date: 22nd January 2021

Quick and straightforward

Simple to use and local for me if need to talk to a real person. Reviewed on: 20th January 2021

Reply from Bath Building Society Hello, so pleased you were happy with the quick and straightforward service you received. We look forward to speaking to you again soon. Caroline, Customer Support Department. Response date: 21st January 2021

Quick & efficient transfer

Seems like personal service - very good, thanks. The only trouble I've ever had is where withdrawls in the branch have not gone through smoothly due to some IT hiccup - so several transcations had to be reversed and done again, making a complete mess of the passbook - the various withdrawls, reversions & repeats are difficult to follow which is embarrassing for me as 'Treasurer' of our account when I try to expkain it Reviewed on: 19th January 2021

Reply from Bath Building Society Good Morning, thank you for taking the time to send in your response. Sorry to hear you experienced some problems with your withdrawal in the branch, hopefully this won't happen again and was just a technical issue. Caroline, customer support Department. Response date: 21st January 2021

Very helpful

The thing that I like about Bath Building Society is that they are Customer focused Reviewed on: 18th January 2021

Reply from Bath Building Society Good Morning, Thank you for your response, Our customers are very important to us.Caroline customer Support Department. Response date: 19th January 2021

Very good service today

I welcome the possibility of authorising specified payments by e-mail - but this is only necessary because, unlike some other financial institutions - the BBS on-line system cannot cope where two signatures are needed to approve a payment. Reviewed on: 17th January 2021

Reply from Bath Building Society Good Morning, At the moment you are unable to request withdrawals on line if it is more then one person to sign for withdrawals, however you can set up email authority to request withdrawals as you mentioned , hopefully this can be set up for you to make withdrawals as soon as possible. Thank you for taking the time to send your response, Caroline customer support Department. Response date: 18th January 2021

An old fashioned approach fit for modern times. ..

Attractive products, really good human service and a website designed for use by normal people. That's a winning combination. Reviewed on: 14th January 2021

Reply from Bath Building Society Many thanks for the fantastic review Graham. Holly, Customer Service Team Response date: 15th January 2021

Quick and effective

Local with good reputation for customer service. Reviewed on: 13th January 2021

Reply from Bath Building Society Thankyou very much for your review Response date: 14th January 2021

Quick way to get a response to a general question

My family are members and enjoy dealing with you. Reviewed on: 12th January 2021

Reply from Bath Building Society This is great to hear, thank you for your review Response date: 14th January 2021

Easy to use, quick response, very friendly, solved my issue

Very friendly and helpful staff and very quick responses to the online chat, no need to wait in a queue for ages. Reviewed on: 11th January 2021

Reply from Bath Building Society Thanks for your kind review, i'm glad our friendly team were able to help you. Holly, Customer Service Team Response date: 12th January 2021

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