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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2115 reviews)

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4.70

Based on 2,115 reviews, last reviewed 13th Nov 2025

25% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Very friendly and an actual office with staff - refr... Very friendly and an actual office with staff - refreshing!! Reviewed on: 13th November 2025

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2115)

Very helpful online chat facility when opening a new account

Needed some information about opening an account and the online help facility (by Liz) was excellent. I like the fact that the society is still a mutual. Reviewed on: 13th July 2020

Reply from Bath Building Society Hello, Thank you for taking the time to send us your views, Glad that you found the chat facility very helpful, Caroline, Customer Support Department. Response date: 15th July 2020

Barry Morgan was very helpful today in our special circumstances

Easy to contact and they listen to customers. Understand problems and continue helping until sorted. Would recommend BBS if interest rates higher! Reviewed on: 10th July 2020

Reply from Bath Building Society Hello, Thank you for your response, so pleased that Barry helped you to sort things out. We do feel that our interest rates are competitive within the market, bearing in mind the rates are very low at this present time. Many Thanks, Caroline, Customer Support Department. Response date: 15th July 2020

Liz was informative and to the point.

Good idea to have a chat line. I didn't have to wait a long time to get a person to chat with. Reviewed on: 10th July 2020

Reply from Bath Building Society Hello , Thank you for your review. Glad you were happy with our Chat and found out the information you needed. Caroline, Customer Support Department. Response date: 15th July 2020

Service par excellence.

As a newcomer to the Bath Building Society, I am impressed by the helpfulness; clarity and efficiency I have experienced . It is a smaller society, and possibly all the better for that, and provides a persona service. Reviewed on: 10th July 2020

Reply from Bath Building Society Good Morning, thank you for taking the time to respond. So pleased that you are happy with service you have received so far. We do like to provide a personal service. Caroline, Customer support Department. Response date: 15th July 2020

Bath online needs improving ....

I want to close a Junior Savings Account for one of my grand daughters and transfer the balance to another ISA provider. I cannot do this online and have been advised to send a letter providing the relevant details. Why, when I am registered with Bath Online, that I cannot complete this information online, or even complete or download a form from Bath Online to enable me to do this? It seems to me that the 'online' facility, is merely lip service Reviewed on: 10th July 2020

Reply from Bath Building Society Good Morning thank you for your feedback regarding our bath online service, we are always keen to hear from our customers so we can improve the service that we offer. Bath online is a service that we have moved forward over the years to try to offer more facilities for our customers, what you raise is a very good point, we will look at what forms are available and add anything that we think is relevant. You can communicate with us in bath online via our secure message facility where we can upload any forms that you may need, also we can upload forms via our webchat service. I would be more than happy to discuss this with you in more detail if you would like to contact me. Emma Seymour Savings Development Manager Response date: 15th July 2020

Prompt service and helpful even in these challenging times

I think the booking system to notification prior to the meeting and the meeting itself went very well. I cannot see how the service can be further improved. I look forward to working with Bath Building Society. Reviewed on: 8th July 2020

Reply from Bath Building Society Hello Thank you for taking the time to give us your view, So pleased to hear the system is working well, especially in these challenging times, Caroline, Customer Support Department. Response date: 9th July 2020

easy to use site and get answers I needed

no everything was fine and got the info I needed Reviewed on: 8th July 2020

Reply from Bath Building Society Hello, Thank you for taking the time to respond to us, Glad you found the Website easy to use and found the answers you needed, Caroline, Customer Support Department. Response date: 9th July 2020

very prompt response to my query.

Easy to contact and usually receive a very prompt reply to questions asked. Reviewed on: 7th July 2020

Reply from Bath Building Society Hello, Thank so much for your review, Caroline, Customer Support Department. Response date: 8th July 2020

Quick to respond to a query

Telephone chat about savings interest rates. Quick and efficient response Reviewed on: 7th July 2020

Reply from Bath Building Society Hello, Thank you for your response. Glad you had an efficient response and found out the information you needed. Caroline, Customer Support Department. Response date: 8th July 2020

Provide a local branch

If only there was a local branch where we could go and deposit cheques rather than posting them to you. Perhaps you could arrange with post office counters to provide this service. Reviewed on: 7th July 2020

Reply from Bath Building Society Hello, Thank You for your response. We do have some agencies around that you can into and do your transactions. You can find out where these are by looking on our Website. I'm sure the senior management team will look into this if it is something that we are able to . Many Thanks, Caroline, Customer Support Department. Response date: 8th July 2020

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Bath Building Society: Savings reviews

25% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2115)

Very helpful online chat facility when opening a new account

Barry Morgan was very helpful today in our special circumstances

Liz was informative and to the point.

Service par excellence.

Bath online needs improving ....

Prompt service and helpful even in these challenging times

easy to use site and get answers I needed

very prompt response to my query.

Quick to respond to a query

Provide a local branch

Review Bath Building Society: Savings now

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