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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2036 reviews)

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4.69

Based on 2,036 reviews, last reviewed 24th Jun 2025

64% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Katie on online chat v helpful. Katie on online chat v helpful.dealt effectively with my query Reviewed on: 24th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2036)

Very helpful

The ladies who work in Wellington branch are a delight to deal with. Reviewed on: 6th June 2020

Reply from Bath Building Society Very kind of you to say, I will pass your review to the ladies at Wellington. Holly, Customer Support Team Response date: 11th June 2020

Very refreshing

We work closely with the Bath over a great number of years. They will always give you a personal service and have a can do attitude, which is so lovely to find. Reviewed on: 5th June 2020

Reply from Bath Building Society Thanks for taking the time to leave such a wonderful review. We particularly liked the 'personal service and have a can do attitude' comment. Hope to see you again soon. Holly, Customer Support Team Response date: 11th June 2020

Deal with real people at local branches!

I like being able to use a local branch (Moorland Road) where staff are friendly and helpful. I also like being able to phone the Main Office in Bath for advice or any queries. I can get through directly (without any pressing 1 etc) and can speak to knowledgeable and helpful staff. Reviewed on: 5th June 2020

Reply from Bath Building Society Great to hear you are so pleased with our service from both our Head Office and Oldfield Park teams. Thanks for your lovely review. Holly, Customer Support Team Response date: 11th June 2020

Reliable and trustworthy

I have been a member for many years and have always been comfortable with the assured and professional way the staf handle all aspects of the business. Reviewed on: 5th June 2020

Reply from Bath Building Society Thanks for your lovely feedback, we really appreciate it! Holly, Customer Support Team Response date: 11th June 2020

Staff very helpful when I contacted the office by phone. Thank you.

I was helped with my online account over problems getting on line. Reviewed on: 5th June 2020

Reply from Bath Building Society You are very welcome. Glad we could help you. Holly, Customer Support Team Response date: 22nd June 2020

Bath BS from W-s-M

No, not really. Just keep going unlike so many other local societies. Reviewed on: 5th June 2020

Reply from Bath Building Society Thanks for the feedback, we appreciate it! Holly, Customer Support Team Response date: 22nd June 2020

Moorland Road Branch

I use the Moorland road branch and over the many years I have dealt with them regarding my Mother's accounts have always found them very helpful and friendly, they take the time to explain things. Reviewed on: 5th June 2020

Reply from Bath Building Society The Oldfield Park staff will be delighted with your review, thanks for taking the time to write it. Holly, Customer Support Team Response date: 22nd June 2020

quick responce

Tried to register on line - did not receive the letter with code number. Had another try yesterday, within the hour, received a phone call, given the information required. Now all set for on line usage. many thanks Reviewed on: 5th June 2020

Reply from Bath Building Society Very pleased we could help you with our Bath Online service, we are always happy to help. Holly, Customer Support Team Response date: 22nd June 2020

Friendly personal service

Being able to deal face to face on a local level is invaluable and is sadly missing with most other financial institutions Reviewed on: 5th June 2020

Reply from Bath Building Society So nice to hear that you think our service is friendly and personal. Very kind, thank you! Hope to assist you in branch again soon. Holly, Customer Support Team Response date: 22nd June 2020

Following a Bereavement

My husband died on April 14th but I didn't feel up to contacting the Society at once. After a few weeks I did and the staff were extremely helpful. The necessary documents were forwarded to me promptly and once again I waited to complete them. I did contact the Society again for some clarification and again were so kind and understanding. Once I had completed and returned forms the response was so quick the funds were transferred to my account within a week. Even though this was so good I must stress that the staff were so very good to me and I cannot express my thanks for this and their help at such a traumatic time. Many thanks and I hope all is well with everyone at BIBS. Reviewed on: 5th June 2020

Reply from Bath Building Society I'm sorry to hear of your husband's bereavement. Thank you so much for your review, it's very kind. Glad we could help you and provide a quick response. Take care. Holly, Customer Support Team Response date: 22nd June 2020

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