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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2277 reviews)

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4.73

Based on 2,277 reviews, last reviewed 14th Feb 2026

244% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very impressive overall. Attractive savings rates (I have a Child's ISA and several fixed term bonds). Very helpful, polite and efficient customer service when I telephoned th... Read more Reviewed on: 14th February 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2277)

Courteous, prompt, friendly and always helpful.

It's very helpful to be able to manage withdrawing from my account by email. Reviewed on: 21st December 2020

Reply from Bath Building Society Really glad we can help you to transact via email. Thanks! Holly, Customer Service Team Response date: 12th January 2021

Bath branch review

My assessment is based on you that I have emailed copies of important documents to you and did not hear from you for 2 days. In an era of identity thefts this worried me. Reviewed on: 21st December 2020

Reply from Bath Building Society Thank you for feedback. I can completely empathise that this would be concerning and this is below the standard of service I would expect us to deliver. If you would like to contact me at [email protected] then I will investigate this matter further. Jon Sweeting, Savings Distribution Manager. Response date: 12th January 2021

Bath branch review

The staff are friendly and helpful and I shall be really pleased when we can stop wearing masks and hear properly what everyone is saying. My son lives in Bath recommended you. Reviewed on: 20th December 2020

Reply from Bath Building Society Thanks for your 5* review. Yes, we appreciate its not easy to communicate when wearing masks but we thank you for keeping us safe. Fingers crossed we can go back to 'normal' again soon. Holly, Customer Service Team Response date: 12th January 2021

Bath branch review

Apply for accounts online or via secure message Reviewed on: 19th December 2020

Reply from Bath Building Society Thanks for the review Miles. Holly, Customer Service Team Response date: 12th January 2021

Very efficient service

I got an immediate answer to my queries after going through security. Very good (as long as the promised paperwork does arrive). Reviewed on: 18th December 2020

Reply from Bath Building Society Thank you for your feedback. Hopefully you now have your paperwork! If not, please let us know. Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

Bath branch review

I have had amazing service from Emma, Jon, Gemma setting up a Trust account, thank you all so very much Reviewed on: 18th December 2020

Reply from Bath Building Society This is fantastic to hear. Thanks so much. Holly, Customer Service Team Response date: 12th January 2021

Very fast, efficient, work on email.

I enjoy working with them. I have a direct line to my manager here, and can deal with any issues quickly. Working with smaller banks is like going back in time, and is so much easier! Reviewed on: 18th December 2020

Reply from Bath Building Society Thank you for your feedback. We will always try and offer good old fashioned customer service however our members choose to contact us. We will however continue to develop a few more bells and whistles for those new members who like to use our digital channels as well. Hopefully we will get the balance right. If not, please let us know. Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

Always proper service , and now with no "built- in Covid "delays.

If only some banks (no names, no pack drill) were so efficient and responsive. Reviewed on: 17th December 2020

Reply from Bath Building Society Thank you Mr Elkan. Your feedback is very much appreciated. Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

absolutely fantastic service staff brilliant

nothing to improve on service excellent Reviewed on: 17th December 2020

Reply from Bath Building Society Great feedback but we will still try and improve further! Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

Prompt and professional; with thanks for clear guidance

Please continue to be just as professional and responsive in 2021. Happy Christmas Reviewed on: 17th December 2020

Reply from Bath Building Society We will do our very best. Surely it will be easier next year. Hopefully we can help you have a happy and prosperous new year. Colin McDougall, Head of Marketing and Savings Response date: 30th December 2020

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Bath Building Society: Savings reviews

244% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2277)

Courteous, prompt, friendly and always helpful.

Bath branch review

Bath branch review

Bath branch review

Very efficient service

Bath branch review

Very fast, efficient, work on email.

Always proper service , and now with no "built- in Covid "delays.

absolutely fantastic service staff brilliant

Prompt and professional; with thanks for clear guidance

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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