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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2036 reviews)

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4.69

Based on 2,036 reviews, last reviewed 24th Jun 2025

65% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Katie on online chat v helpful. Katie on online chat v helpful.dealt effectively with my query Reviewed on: 24th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2036)

Friendly, efficient and considerate organisation

Engaging, obliging and well-informed staff. Good range of products. Branches have pleasant, comfortable atmosphere. Easy to access and always ready to help. Reviewed on: 5th June 2020

Reply from Bath Building Society We love reading reviews like this, thank you! Holly, Customer Support Team Response date: 22nd June 2020

Outstanding service in every respect

It is simply the huge benefit one gets from dealing with a local organisation rather than some massive conglomerate to whom you are just a number. Highly professional staff but with a human side - the perfect combination Reviewed on: 5th June 2020

Reply from Bath Building Society Really fantastic feedback, thank you for saving with us. Holly, Customer Support Team Response date: 22nd June 2020

A Family Business

The staff at Bath Building Society are friendly & accommodating whether you are calling into the premises or contacting by phone. I highly recommend not only the quality of service but also the accounts that can be opened Reviewed on: 5th June 2020

Reply from Bath Building Society Thanks for your lovely review, we really appreciate it. Hope to see you again soon. Holly, Customer Support Team Response date: 22nd June 2020

The Best Building Society

Online and in person, the service is friendly, professional and efficient. The staff are always smiling - a priceless service - Thank you! Reviewed on: 5th June 2020

Reply from Bath Building Society Well this feedback make us smile too. Thanks so much. Holly, Customer Support Team Response date: 22nd June 2020

Growing Together

Over 20 years of friendly, professional and timely service. Reviewed on: 5th June 2020

Reply from Bath Building Society 20 years, that's brilliant! Thanks for being such a loyal customer. Holly, Customer Support Team Response date: 22nd June 2020

Old fashioned values modernised.

I like that BSB seems to be a modern version of the old fashioned members owned building societies with little taste for mergers, demutualisation, acquisition or other quick fix cash grab scenarios. It seems to be concerned primarily with serving its members, as should be the case. Reviewed on: 5th June 2020

Reply from Bath Building Society Many thanks for the great feedback. Holly, Customer Support Team Response date: 22nd June 2020

A bit mean on interest rate

If you paid a better interest I would rate full stars Reviewed on: 5th June 2020

Reply from Bath Building Society Thank you for your feedback. Unfortunately we had no option other than to respond to the Bank of England reducing their base rate by 0.65% to a record low of 0.10%. The only way we could not reduce our savings rates would have been to not reduce our mortgage rates which would be the opposite of what the government is trying to achieve in these difficult times and unfair to our mortgage customers. In order to retain our most loyal savings customers we have tried our best to ensure that our rates are competitive and to review them on a regular basis. As a result of such a review last week we have just increased the rate on our 60 Day notice account from 0.60% to 0.80% AER. I am also pleased to advise you that we will soon be launching some competitively priced new products, one of which will only be available to our most loyal customers, so please keep an eye on you 'in box'. Response date: 5th June 2020

Allways felt welcome by staff, who go out of their way to help.

Just keep on doing what you do best Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for taking the time to review us, we will certainly do our very best to provide all customers with a friendly and efficient service. Holly, Customer Support Team Response date: 22nd June 2020

Great Building Society with a good helpful member of staff.

We have a few accounts and although not great interest a helpful branch in Midsomer Norton for Our Xmas account and separate account for our winnings From our Premium Bonds. Reviewed on: 4th June 2020

Reply from Bath Building Society Glad we can help you with your christmas and premium bond winnings savings accounts. Hope to see you in our Midsomer Norton branch soon. Holly, Customer Support Team Response date: 22nd June 2020

Friendly, helpful and professional

It’s local, it’s personal and nothing is ever a problem. So many familiar, friendly and welcoming faces at the moorland branch. The only downside.... the miserable interest rates Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks so much for your wonderful review. I will pass on to the Oldfield Park team they will be pleased. Holly, Customer Support Team Response date: 22nd June 2020

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