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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2249 reviews)

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4.73

Based on 2,249 reviews, last reviewed 10th Feb 2026

164% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Local office and friendly service from staff. Local office and friendly service from staff. It's easy to access- in the town centre and well-staffed. Reviewed on: 10th February 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2249)

The person I spoke to was polite and helpful and said the information I requested would be sent today..

The information was received by email about 3 hours later. Brilliant service. Reviewed on: 27th November 2020

Reply from Bath Building Society I'm pleased we were able to provide a speedy service. Many thanks. Holly, Customer Service Team Response date: 15th January 2021

Online chat.

Used the online chat to enquire about opening accounts. Prompt, efficient reply delivered with friendly and professional tone. Haven't given highest rating for recommended Bath Building Society as my experience has been limited so far. Reviewed on: 27th November 2020

Reply from Bath Building Society Thanks for the lovely review, we really appreciate it! Holly, Customer Service Team Response date: 15th January 2021

Good Chat but horrible Website

more user friendly website not the most clearest to read Reviewed on: 27th November 2020

Reply from Bath Building Society Thank you for your feedback. I am pleased that your chat went well and if I am totally honest we don't love our website either! As it happens we have almost completed the rebuild of our site and a new improved site will be launched by the end of this year. Have a look in January and please let us know what you think. Regards, Colin McDougall, Head of Marketing and Savings. Response date: 27th November 2020

Excellent Chat Service during Lockdown

It’s been sooooo difficult to get hold of Banks and Building Societies during lockdown, but I chatted to Liz from Bath BS and she answered questions quickly and thoroughly- brilliant service! Reviewed on: 26th November 2020

Reply from Bath Building Society That's so good to hear, I'm pleased Liz was able to help. Holly, Customer Service Team Response date: 15th January 2021

Excellent customer service

We find Corinne at Bath Building Society to be of great value to the company! Excellent customer service and always at our disposal ready to act quickly and efficiently. We recommend her, the team and the building socitey as a whole. Reviewed on: 24th November 2020

Reply from Bath Building Society What a wonderful review, I will pass on your kind words to Corinne. Holly, Customer Service Team Response date: 15th January 2021

Friendly and helpful

Always cheerful and a pleasure to contact Reviewed on: 24th November 2020

Reply from Bath Building Society Many thanks for the 5* review. We appreciate it! Holly, Customer Service Team Response date: 15th January 2021

Filling the gap for the small SSAS

I’m sure there are many small SSAS administrators who know how difficult it is to find a bank or building society who will open an account for their fund without having to go through a financial ‘professional’. BBS fill that role admirably. We have been with them for a couple of years now and the service they provide is second to none. Reviewed on: 20th November 2020

Reply from Bath Building Society This is so great to hear, thanks for taking the time to review us. Holly, Customer Service Team Response date: 15th January 2021

Always so helpful

I very much value the face to face at our local High Street Branch Staple Hill Bristol. Nothing is too much trouble. Also find on line service very fast and efficient. Think it so very important to keep High Stree branches open Reviewed on: 19th November 2020

Reply from Bath Building Society Fantastic! We hope to see you again soon. Holly, Customer Service Team Response date: 15th January 2021

I found it very easy to have money paid into my account so ea

Very helpful other telephone helped me how to email you. Reviewed on: 17th November 2020

Reply from Bath Building Society Many thanks for the kind review. Holly, Customer Service Team Response date: 15th January 2021

Prompt online support.

Very prompt and helpful contact via online chat with Corinne in Customer Support. Reviewed on: 16th November 2020

Reply from Bath Building Society Thank you spending the time to send your response. Glad you found the online chat helpful. Caroline, Customer Support Department. Response date: 11th January 2021

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