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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2329 reviews)

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4.75

Based on 2,329 reviews, last reviewed 29th Apr 2026

283% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Easy to use good service highly recommended. Easy to use good service highly recommended. Reviewed on: 29th April 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2329)

Very helpful

The thing that I like about Bath Building Society is that they are Customer focused Reviewed on: 18th January 2021

Reply from Bath Building Society Good Morning, Thank you for your response, Our customers are very important to us.Caroline customer Support Department. Response date: 19th January 2021

Very good service today

I welcome the possibility of authorising specified payments by e-mail - but this is only necessary because, unlike some other financial institutions - the BBS on-line system cannot cope where two signatures are needed to approve a payment. Reviewed on: 17th January 2021

Reply from Bath Building Society Good Morning, At the moment you are unable to request withdrawals on line if it is more then one person to sign for withdrawals, however you can set up email authority to request withdrawals as you mentioned , hopefully this can be set up for you to make withdrawals as soon as possible. Thank you for taking the time to send your response, Caroline customer support Department. Response date: 18th January 2021

An old fashioned approach fit for modern times. ..

Attractive products, really good human service and a website designed for use by normal people. That's a winning combination. Reviewed on: 14th January 2021

Reply from Bath Building Society Many thanks for the fantastic review Graham. Holly, Customer Service Team Response date: 15th January 2021

Quick and effective

Local with good reputation for customer service. Reviewed on: 13th January 2021

Reply from Bath Building Society Thankyou very much for your review Response date: 14th January 2021

Quick way to get a response to a general question

My family are members and enjoy dealing with you. Reviewed on: 12th January 2021

Reply from Bath Building Society This is great to hear, thank you for your review Response date: 14th January 2021

Easy to use, quick response, very friendly, solved my issue

Very friendly and helpful staff and very quick responses to the online chat, no need to wait in a queue for ages. Reviewed on: 11th January 2021

Reply from Bath Building Society Thanks for your kind review, i'm glad our friendly team were able to help you. Holly, Customer Service Team Response date: 12th January 2021

Very Helpful Customer Service Agent

As promised, agent arranged for Customer Service to call me back and solve my problem. Thank you Reviewed on: 9th January 2021

Reply from Bath Building Society That's great, thanks so much for taking the time to review us Lesley. Holly, Customer Service Team Response date: 12th January 2021

Impressive customer service

May I single out Corinne Stokes as an exemplary member of your team in Bath. I have had many occasions to correspond by email regarding pension scheme accounts where I have involvement as scheme administrator and signatory to mandates. My feedback is: - 1. Her written word is both efficient and friendly on all occasions. 2. My requests are dealt with same day without fail. 3. My request for information or clarification has always been handled exceedingly well, without ambiguity or need for follow ups. In these days of outsourcing customer service and inability to get to the right department without jumping through hoops and layers of admin, Corinne has been a permanent breath of fresh air. Thank you Corinne Reviewed on: 8th January 2021

Reply from Bath Building Society I agree! And will be sure to pass on your generous feedback to Corinne. Response date: 8th January 2021

Always polite & helpful

Mis-heard email address, & when I phoned again the line quality was v poor - but got sorted in the end! Thanks Reviewed on: 7th January 2021

Reply from Bath Building Society I'm sorry the communication wasn't perfect first time but I am pleased we managed to get it sorted for you. Holly, Customer Service Team Response date: 12th January 2021

Staff very helpful, system is not.

The staff are very helpful, Barry and Caroline I thank you both...however, to register with Bath Online and view account took far to long and in the end gave up not knowing which particular login ID, Password or other requested information etc was correct despite being sent two Codes and even then didn't gain access. Security is obviously important so is user friendly. Reviewed on: 7th January 2021

Reply from Bath Building Society Thank you for your feedback which is clearly disappointing. We clearly take the security of your account very seriously but our processes should not get in the way of you accessing your account. If you contact me directly I will arrange for one of our managers responsible for Bath Online to walk you through this from start to finish. Colin McDougall, Head of Marketing and Savings Response date: 8th January 2021

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