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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2036 reviews)

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4.69

Based on 2,036 reviews, last reviewed 24th Jun 2025

65% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Katie on online chat v helpful. Katie on online chat v helpful.dealt effectively with my query Reviewed on: 24th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2036)

Excellent service and very friendly cashiers

Always extremely helpful, polite and friendly Reviewed on: 4th June 2020

Reply from Bath Building Society So kind of you to say! Many thanks for your review. Holly, Customer Support Team Response date: 22nd June 2020

poor interest rate and service

better service and interest rates needed Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. It would be really helpful if you could contact us to share exactly where we are failing you in terms of customer service. As to our interest rates we monitor them continually to ensure that they are competitive but clearly with the Bank of England rate at an all time low of 0.10% it is difficult to offer rates that you will get excited about. That said, we have this week increased the interest rate on our 60 Day account from 0.60% to 0.80% AER and if you keep an eye on your inbox I hope that you will be interested in some new savings products that we will be launching in the next few weeks. Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Treated with a personal touch as well as being very professional.

I telephoned during this coronavirus lockdown to obtain an update on my account. The only person in the office could not be more helpful. Reviewed on: 4th June 2020

Reply from Bath Building Society So pleased we could help you. Hope to speak with you again soon. Holly, Customer Support Team Response date: 22nd June 2020

Excellent service as always

Always very pleasant and helpful Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your lovely review. Holly, Customer Support Team Response date: 22nd June 2020

The Highest Standard of Customer Service

We always find that all of our requests and questions are met with the highest level of customer service and care. Nothing is ever too much trouble for Bath Building Society and they provide an incredibly user friendly service on all levels. Reviewed on: 4th June 2020

Reply from Bath Building Society Wow! Such great feedback, so lovely to hear. Many thanks. Holly, Customer Support Team Response date: 22nd June 2020

Recent ISA interest rate drop to 0.6%

Leaves me with little option except but to look elsewhere and transfer the majority of my considerable savings to another ISA provider. You should offer a more realistic and higher interest rate. Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. Clearly it is disappointing that you have chosen to move your funds elsewhere. I can confirm that we did not reduce our rates by more than the Bank of England reduction of 0.65%. At 0.50% above the Bank of England base rate, which is what it was before the rate cuts. As such, I still consider this to be a fair and competitive rate. Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Traditional & reliable

Bath BS is one of the few remaining providers that instills a sense of trust and confidence. I would recommend them to anyone looking for a safe pair of hands to look after their savings. Reviewed on: 4th June 2020

Reply from Bath Building Society It's great to hear you would recommend us. Thankyou so much! Holly, Customer Support Team Response date: 22nd June 2020

I feel safe!

Very nice to hace a local office. the Staff are pleasant and knowledgable and are keeping my hard earned savings safe! Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your lovely feedback. Holly, Customer Support Team Response date: 22nd June 2020

any company that uses the BofE rate reduction to drop interest rate by 1.05 % is economic vandalism, totally unnecessary.. Online saver should not have been discontinued for zero good reason.

the Bath has always been a good , fair society putting members interests first, unlike some competitiors. Now they have joined the list of greedy selfish societies, a bad reflection on current management. When will we see a reinstatement of the popular online saver, offering decent savings rates? Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. We deliberately discontinued the Online Saver account as part of a recent restructure of all our savings accounts. The reason we did this was that we do not believe it be fair to offer our best rates to a small number of our members who had the ability to access a channel that is not accessible to all. The result of this restructure was that over 70% of our members had an improved interest rate. All of our savings accounts can now be managed by whatever channel our customers choose be it in our branches/agencies by phone or via Bath Online. We now have a range of simple products with fair rates and I personally review these on a regular basis. If you do not need immediate access to your savings I am pleased to advise that this week we have increased the interest rate of our our 60 Day notice account from 0.60% to 0.80% AER. More details about this account can be found on our website. Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Excellent service

Always friendly and welcoming staff. Reviewed on: 4th June 2020

Reply from Bath Building Society So lovely to hear, thank you! Holly, Customer Support Team Response date: 22nd June 2020

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