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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2346 reviews)

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4.74

Based on 2,346 reviews, last reviewed 17th Jun 2026

72% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A welcome helping hand I needed to move an account and provide a lot of documentation. The customer service people helped me with that and were very patient. Reviewed on: 17th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2346)

Disappointed/concerned that counter staff at Bath Wood St were not wearing facemasks to protect customers (on 21/1/21 at 16.00 hrs) at height of Covid 2nd wave

I have always found Bath BS staff to be very helpful and efficient, but in the current pandemic when I am inside shops, banks, building societies and other essential services premises I wear a mask, and I expect staff serving customers to do the same. See-through counter screens are not adequate protection, especially with regard to the more infectious variant of Covid-19 Reviewed on: 22nd January 2021

Reply from Bath Building Society I am sorry to hear you are disappointed, I can assure you we have strict Covid measures in place in all our branches, They are working on a strict two in two out system and we have the plastic screens in place to protect our staff and all our customers, we also have sanitizing stations at the front of all our branches, and we ensure all staff wash their hands regularly. We are trying to encourage our customers to only visit the branch if absolutely necessary and instead use our Bath online service or visit our website and talk to our advisors on Webchat, email or you can call us. Response date: 25th January 2021

CHANGE OF DETAILS AND UPDATE OF DETAILS

VERY QUICK AND EFFICIENT CHAT SERVICE Reviewed on: 22nd January 2021

Reply from Bath Building Society Thanks Nicky, I'm pleased we could help. Holly, Customer Service Team Response date: 25th January 2021

Pleasant & efficient service. Thank you x

Always a pleasant experience either visiting a branch or on the phone. Every query always dealt with most professionally x Reviewed on: 22nd January 2021

Reply from Bath Building Society This is fantastic to hear, thanks for the review. Holly, Customer Service Team Response date: 25th January 2021

With care every time

I’m always impressed by care and attention that Corrine provides!! Please know that this has been a constant theme for years now. Keep it up Corrine, it’s a pleasure knowing you are with Bath building society. Reviewed on: 22nd January 2021

Reply from Bath Building Society Good Morning Thank you for your lovely comments , I will pass this on to Corinne, Caroline , Customer Support Department. Response date: 22nd January 2021

Polite and efficient customer service over the phone with Barry M.

I can't think of anything other than keep up the good work. Reviewed on: 21st January 2021

Reply from Bath Building Society Good Morning, Thank you for your positive response, Caroline customer Support Department Response date: 22nd January 2021

Quick and straightforward

Simple to use and local for me if need to talk to a real person. Reviewed on: 20th January 2021

Reply from Bath Building Society Hello, so pleased you were happy with the quick and straightforward service you received. We look forward to speaking to you again soon. Caroline, Customer Support Department. Response date: 21st January 2021

Quick & efficient transfer

Seems like personal service - very good, thanks. The only trouble I've ever had is where withdrawls in the branch have not gone through smoothly due to some IT hiccup - so several transcations had to be reversed and done again, making a complete mess of the passbook - the various withdrawls, reversions & repeats are difficult to follow which is embarrassing for me as 'Treasurer' of our account when I try to expkain it Reviewed on: 19th January 2021

Reply from Bath Building Society Good Morning, thank you for taking the time to send in your response. Sorry to hear you experienced some problems with your withdrawal in the branch, hopefully this won't happen again and was just a technical issue. Caroline, customer support Department. Response date: 21st January 2021

Very helpful

The thing that I like about Bath Building Society is that they are Customer focused Reviewed on: 18th January 2021

Reply from Bath Building Society Good Morning, Thank you for your response, Our customers are very important to us.Caroline customer Support Department. Response date: 19th January 2021

Very good service today

I welcome the possibility of authorising specified payments by e-mail - but this is only necessary because, unlike some other financial institutions - the BBS on-line system cannot cope where two signatures are needed to approve a payment. Reviewed on: 17th January 2021

Reply from Bath Building Society Good Morning, At the moment you are unable to request withdrawals on line if it is more then one person to sign for withdrawals, however you can set up email authority to request withdrawals as you mentioned , hopefully this can be set up for you to make withdrawals as soon as possible. Thank you for taking the time to send your response, Caroline customer support Department. Response date: 18th January 2021

An old fashioned approach fit for modern times. ..

Attractive products, really good human service and a website designed for use by normal people. That's a winning combination. Reviewed on: 14th January 2021

Reply from Bath Building Society Many thanks for the fantastic review Graham. Holly, Customer Service Team Response date: 15th January 2021

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Bath Building Society: Savings reviews

72% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2346)

Disappointed/concerned that counter staff at Bath Wood St were not wearing facemasks to protect customers (on 21/1/21 at 16.00 hrs) at height of Covid 2nd wave

CHANGE OF DETAILS AND UPDATE OF DETAILS

Pleasant & efficient service. Thank you x

With care every time

Polite and efficient customer service over the phone with Barry M.

Quick and straightforward

Quick & efficient transfer

Very helpful

Very good service today

An old fashioned approach fit for modern times. ..

Review Bath Building Society: Savings now

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