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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

excellent service

first class assistance and very informative Reviewed on: 10th February 2021

Reply from Bath Building Society Good Morning, So pleased you were happy with the service you received. Thank you for taking the time to respond. Caroline, customer support Department. Response date: 12th February 2021

Always provide a speedy and efficient service

THE TEAM FROM THE TOP DOWN ARE AWAYS HELPFUL AND ACTUALLY RESPOND - A RARITY IN TODAYS WORLD. EXVEN WITH COVID I HAD A RESPONSE WITHIN AN HOUR, Reviewed on: 9th February 2021

Reply from Bath Building Society Thanks so much for your wonderful review. Holly, Customer Service Team Response date: 10th February 2021

very good online chat

answered my question promptly. everything was great. Reviewed on: 9th February 2021

Reply from Bath Building Society So pleased we could help you. Thanks for taking the time to review us. Holly, Customer Service Team Response date: 10th February 2021

Brilliant Personal Service

My grandson's 18th meant changes to his savings accounts which were held in trust. Initial enquiry was sympathetically and helpfully dealt with. A little later the same staff member, Jane Cox , went out of her way to call me ,talked me through the process and was extremely helpful . I really appreciated the very personal touch and have already expressed my sincere appreciation to Jane for her friendly and efficient service. Reviewed on: 7th February 2021

Reply from Bath Building Society This is so great to hear, I will pass on your fantastic review to Jane. Thanks. Holly, Customer Service Team Response date: 10th February 2021

Quick and easy

I had a simple question that was answered quickly and authoritatively........ Reviewed on: 5th February 2021

Reply from Bath Building Society Good Afternoon, Glad things were quick and easy for you, Thank you for taking the time to respond, Caroline Customer Support Department. Response date: 5th February 2021

Excellent service

Excellent service and advice received today from Bath B S in responding to our request for a withdrawal of funds. Reviewed on: 2nd February 2021

Reply from Bath Building Society Good Afternoon, lovely to hear you received excellent service from us, Thank you for taking the time to respond, Caroline, Customer Support Department. Response date: 5th February 2021

Great customer service

My communication with Bath Building Society has always been a good experience, my questions answered promptly, helpfully and in a friendly manner Reviewed on: 2nd February 2021

Reply from Bath Building Society Good Afternoon, so pleased you have always had a good experience with us, Thank you for taking the time to respond. Caroline Customer Support Department. Response date: 5th February 2021

Very helpful chap who was patient and resolved the issue

Quite a complicated process to set up initially Reviewed on: 1st February 2021

Reply from Bath Building Society Good Afternoon, Glad your issue was resolved in the end, Thank you for taking the time to respond. Caroline Customer Support Department. Response date: 5th February 2021

Accessing online account for information to complete tax return

Both Corinne and Caroline were extremely helpful during our online chat and my problem was solved and questions answered really efficiently. the log on process was a little baffling and complex but now that I've succeeded once I'm confident I will be able to do it again, or at least I know I can get help if I have any problems. Reviewed on: 29th January 2021

Reply from Bath Building Society I will pass on your lovely comments to Caroline and Corinne, thanks for taking the time to review us. Holly, Customer service team Response date: 1st February 2021

Barry was Brilliant

Great customer service and problem sorted! Reviewed on: 29th January 2021

Reply from Bath Building Society Fantastic, I'm pleased Barry was able to help you. Holly, Customer service team Response date: 1st February 2021

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