Smart Money People Logo
Go to business site
Share this page
Link copied

Bath Building Society: Savings reviews

View other Bath Building Society products
4.73
Based on 2,300 reviews, last reviewed 12th Mar 2026
206% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Moorland Road Branch I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of... Read more Reviewed on: 12th March 2026
Verified source

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026
Unhappy's avatar
Unhappy
Visit provider site Read all reviews Write a review

About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Review Bath Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Bath Building Society Savings reviews (2300)

Bath branch review

5
Small, independent, local, friendly staff Reviewed on: 9th December 2020
Bath branch customer's avatar
Bath branch customer
Reply from Bath Building Society Thanks so much for taking the time to review us. Holly, Customer Service Team Response date: 12th January 2021
Bath Building Society Logo
Bath Building Society

Friendly, helpful customer service

5
I had difficulty logging in to online banking. Barry was friendly, helpful and made sure I was able to log in effectively before concluding business. The wait on hold was relatively short (<5 mins) before speaking to a member of the team. Reviewed on: 8th December 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thanks for your feedback. I am so pleased that Barry managed to help you out. Yesterday we introduced some improvements to our logging on process which should make life easier still and going forward I would hope that your call will be responded more quickly. Our aim is to get all calls answered by a real person within 25 seconds. Colin McDougall, Head of Marketing and Savings. Response date: 9th December 2020
Bath Building Society Logo
Bath Building Society

Bath branch review

5
Very impressed by efficiency of the transaction, courteous and intelligent replies to my questions Reviewed on: 8th December 2020
Bath branch customer's avatar
Bath branch customer
Reply from Bath Building Society This is fantastic, thankyou. Holly, Customer Service Team Response date: 12th January 2021
Bath Building Society Logo
Bath Building Society

Bath branch review

5
Jon Sweeting understood what type of product that I was seeking and helpfully assisted in opening an account for my grandson's bare trust. many thanks. Reviewed on: 7th December 2020
K. Pinder's avatar
K. Pinder
Reply from Bath Building Society So pleased Jon was able to help you open a trust with us. Holly, Customer Service Team Response date: 12th January 2021
Bath Building Society Logo
Bath Building Society

Bath branch review

5
Gemma Sharman was the most courteous advisor that knew exactly what I needed and had it sorted in no time. Full marks Gemma and Bath BS as you are one of the few that understand. Reviewed on: 6th December 2020
Mike's avatar
Mike
Reply from Bath Building Society Such a lovely review Mike, thankyou. I will pass on your kind words to Gemma. Holly, Customer Service Team Response date: 12th January 2021
Bath Building Society Logo
Bath Building Society

Bath branch review

5
Greame Finch processed my application, and was most helpful and courteous, Welcome pack arrived by Ist class post the next day Reviewed on: 5th December 2020
Bath branch customer's avatar
Bath branch customer
Reply from Bath Building Society I'm glad you were pleased with our speedy service. Holly, Customer Service Team Response date: 12th January 2021
Bath Building Society Logo
Bath Building Society

Bath branch review

5
If you can keep things as they are, and stay in business then you should. Its quaintly, old fashioned, but that's the USP. If I wanted a faceless internet experience there are loads to choose from. Reviewed on: 5th December 2020
Bath branch customer's avatar
Bath branch customer

Easy to open an account and excellent support after doing so

5
The customer service has been amongst the best I have received at any Building Society. It was one of the easiest to open an account even though I was not already a member. Allowing this to be done by email was very helpful and ensured a quick process. Then the support with a problem registering online was quick, efficient and very helpful. Reviewed on: 4th December 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback. Welcome to Bath Building Society! Colin McDougall, Head of Marketing and Savings. Response date: 9th December 2020
Bath Building Society Logo
Bath Building Society

Great society, easy to communicate with and have requests actioned quickly

5
It's local and connected to businesses and residents in the city. Reviewed on: 3rd December 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your positive feedback. It really is appreciated. Colin McDougall, Head of Marketing and Savings. Response date: 9th December 2020
Bath Building Society Logo
Bath Building Society

Bath branch review

5
Our query with Bath BS was handled with courtesy and speed Reviewed on: 3rd December 2020
Jeanette's avatar
Jeanette
Reply from Bath Building Society Thanks Jeanette for the lovely review. Holly, Customer Service Team Response date: 12th January 2021
Bath Building Society Logo
Bath Building Society

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Bath Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill