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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Opening an account was straightforward and statements/explanations/requests, on the website and in e-mails, clear and helpful

Throughout this application to open a savings account, I have the impression that the Society is concerned to provide an efficient, personal and supportive service Reviewed on: 27th January 2021

Reply from Bath Building Society This is spot on, we do strive to provide an efficient, personal and supportive service. We really appreciate the fab feedback. Thanks! Holly, Customer service team Response date: 27th January 2021

Very helpful and understanding

Barry was friendly and helpful, fixed the problem and all is good Reviewed on: 27th January 2021

Reply from Bath Building Society Thankyou very much for taking the time to review us. I will pass on your kind comments to Barry. Holly, Customer Service team Response date: 27th January 2021

Very speedy and gave not only info but solved the problem too!

Local, responsive to our needs. It would be nicer to have higher interest on our savings but we realise that this is due to worldwide economic factors and beyond your control! Reviewed on: 27th January 2021

Reply from Bath Building Society Thanks so much for your kind review. Holly, Customer Service team Response date: 27th January 2021

An excellent service

This really is an exceptional building society, staff are highly skilled, professional and all to resolve issues swiftly. I contacted staff via an email query and had a response from Corrine within a matter of minutes Reviewed on: 26th January 2021

Reply from Bath Building Society I'm pleased Corinne was able to help you and I will pass on the lovely feedback. Holly, Customer Service team Response date: 27th January 2021

Junior ISA information

Excellent customer service, very helpful and informative agent. Reviewed on: 26th January 2021

Reply from Bath Building Society This is really great to hear, thanks! Holly, Customer Service team Response date: 27th January 2021

DISCUSSED TRUST ACCOUNTS

I WILL BE HAPPIER WHEN YOU START DOING NEW TRUST ACCOUNTS AGAIN Reviewed on: 25th January 2021

Reply from Bath Building Society Good Morning, As soon as the Trust accounts are available they will be advertised on our Website, alternatively you can call us and leave your name and number and we will contact when they are available again. Thank you for taking the time to respond. Caroline, Customer Support Department. Response date: 28th January 2021

Efficient and Friendly

Always quick to respond and helpful. A great team! Reviewed on: 25th January 2021

Reply from Bath Building Society Thanks for taking the time to review us, we appreciate it. Holly, Customer Service Team Response date: 25th January 2021

Answered a query I had regarding a savings account

I liked how quickly my query was answered. Reviewed on: 22nd January 2021

Reply from Bath Building Society Many thanks for the kind review. Holly, Customer Service Team Response date: 25th January 2021

Disappointed/concerned that counter staff at Bath Wood St were not wearing facemasks to protect customers (on 21/1/21 at 16.00 hrs) at height of Covid 2nd wave

I have always found Bath BS staff to be very helpful and efficient, but in the current pandemic when I am inside shops, banks, building societies and other essential services premises I wear a mask, and I expect staff serving customers to do the same. See-through counter screens are not adequate protection, especially with regard to the more infectious variant of Covid-19 Reviewed on: 22nd January 2021

Reply from Bath Building Society I am sorry to hear you are disappointed, I can assure you we have strict Covid measures in place in all our branches, They are working on a strict two in two out system and we have the plastic screens in place to protect our staff and all our customers, we also have sanitizing stations at the front of all our branches, and we ensure all staff wash their hands regularly. We are trying to encourage our customers to only visit the branch if absolutely necessary and instead use our Bath online service or visit our website and talk to our advisors on Webchat, email or you can call us. Response date: 25th January 2021

CHANGE OF DETAILS AND UPDATE OF DETAILS

VERY QUICK AND EFFICIENT CHAT SERVICE Reviewed on: 22nd January 2021

Reply from Bath Building Society Thanks Nicky, I'm pleased we could help. Holly, Customer Service Team Response date: 25th January 2021

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