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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2037 reviews)

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4.69

Based on 2,037 reviews, last reviewed 26th Jun 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Charlotte on the chat helped and was very good, poli... Charlotte on the chat helped and was very good, polite and quick to respond. Very good. Ultimatley she could not fix the problem but got me to the per... Read more Reviewed on: 26th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2037)

Great feedback

Carry on supporting those of us in the SW Reviewed on: 4th June 2020

Reply from Bath Building Society Many thanks for your lovely review. Holly, Customer Support Team Response date: 23rd June 2020

Proper Building Society

Staff at Midsomer Norton agency are always professional but friendly. On line banking is easy to use, very impressed Reviewed on: 4th June 2020

Reply from Bath Building Society Great to hear we have impressed you! Our staff at the Midsomer Norton agency will be pleased with your review. Holly, Customer Support Team Response date: 23rd June 2020

Decent Building Society with years of experience

better deals for savers in the longer term Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. Unfortunately we had no option other than to respond to the Bank of England reducing their base rate by 0.65% to a record low of 0.10%. The only way we could not reduce our savings rates would have been to not reduce our mortgage rates which would be the opposite of what the government is trying to achieve in these difficult times and unfair to our mortgage customers. In order to retain our most loyal savings customers we have tried our best to ensure that our rates are competitive and to review them on a regular basis. As a result of such a review last week we have just increased the rate on our 60 Day notice account from 0.60% to 0.80% AER. I am also pleased to advise you that we will soon be launching some competitively priced new products, one of which will only be available to our most loyal customers, so please keep an eye on you 'in box'. Colin McDougall, Head of Marketing and Savings Response date: 5th June 2020

Friendly, efficient and helpful.

Bath treat customers like people not numbers, a rarity these days. Reviewed on: 4th June 2020

Reply from Bath Building Society Great to hear you enjoy our personal service. Thanks for the feedback. Holly, Customer Support Team Response date: 23rd June 2020

Interest rate chaser l

I like a pass book and you are local Reviewed on: 4th June 2020

Reply from Bath Building Society Passbooks are a great way to keep track of your savings, we are glad you like them. Hope to see you again soon. Holly, Customer Support Team Response date: 23rd June 2020

Our local building society

Very good attention by staff and well informed about products. Keep your staff rather than replacing with machines Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your lovely review. A machine could never beat our personal service. Holly, Customer Support Team Response date: 23rd June 2020

Long Time Relationship!

Through various accounts, I have dealt with BIBS for some 30 years or more - and never, ever, had a problem. Staff always so helpful throughout - most recently Emma Seymour whilst she was working from home! Ian Warren. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for taking the time to review us Ian. We appreciate you have saved with us for more than 30 years, amazing! I will pass on your lovely comments to Emma. Holly, Customer Support Team Response date: 23rd June 2020

Great service in South Petherton

It is so brilliant to have a local agent in my nearest village. I couldn’t believe it when I moved here from Bath. Reviewed on: 4th June 2020

Reply from Bath Building Society So pleased you still had a local branch after moving out of Bath. Thanks for the lovely review. Holly, Customer Support Team Response date: 23rd June 2020

Great service

One of the last great independents and cannot be ignored in these confusing days of e commerce. Bath Building Society a mixture of old world values with new age business sense. Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for the wonderful review . Holly, Customer Support Team Response date: 23rd June 2020

Lovely little building society which connects my local village with my home town.

My best friend from school (Claire Shannon) worked with you for MANY years right from school and I know many of your other staff are the same. I like that idea. Reviewed on: 4th June 2020

Reply from Bath Building Society Yes, we have many long standing members of staff. Thanks for the kind review. Holly, Customer Support Team Response date: 23rd June 2020

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