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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2037 reviews)

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4.69

Based on 2,037 reviews, last reviewed 26th Jun 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Charlotte on the chat helped and was very good, poli... Charlotte on the chat helped and was very good, polite and quick to respond. Very good. Ultimatley she could not fix the problem but got me to the per... Read more Reviewed on: 26th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2037)

I do not discuss this sort of thing with family or friends.

Pre-lockdown: The office staff are polite, efficient, and courteous. During lockdown: I have been able to make my few basic transactions by post or phone. I do not make any financial transactions by internet under any circumstances. Reviewed on: 4th June 2020

Reply from Bath Building Society Nice to hear you are pleased with the service. Many thanks for the review. Holly, Customer Support Team Response date: 23rd June 2020

Always prompt, courteous and helpful

We always use the postal service but find that our requirements are dealt with quickly and helpfully. Reviewed on: 4th June 2020

Reply from Bath Building Society We appreciate you taking the time to review us, thank you! Holly, Customer Support Team Response date: 23rd June 2020

Friendly, easy to deal with.

Always friendly, knowlegeable and helpful staff. Easy to understand accounts. Unable to transfer money into account as no card machines. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the kind review. If you would like me to assist you in transfering funds electronically from a bank account please call me on 01225 423271 and I would be happy to help you. Holly, Customer Support Team Response date: 23rd June 2020

Friendly local Society

Very cheerful staff in branch. Very helpful lady with recent email communication too. Always a bit concerned about the steps into the Wood St. branch, although nothing much you can do to make them safer, I suppose. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your review I will pass to the fantastic team at Wood Street. Holly, Customer Support Team Response date: 23rd June 2020

A Pleasant Experience

Whenever we visit BIBS at Midsomer Norton we are NEVER disappointed by the efficiency & friendliness of the staff. The last time my wife called the lady took the time to explain a way we could make a certain transaction easier & quicker in the future. This is just one instance of several over the years of the help we have received . Thank you, Graham & Sue Coles Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks Graham and Sue, this is so lovely to hear. Hope to see you again soon. Holly, Customer Support Team Response date: 23rd June 2020

Small is beautiful

Been a member for many years and you look after us as best you can within the constraints placed upon you. Reviewed on: 4th June 2020

Reply from Bath Building Society 'small is beautiful' We love this comment. Thank you for being a loyal customer, we really appreciate it! Holly, Customer Support Team Response date: 23rd June 2020

Great Service with a smile.

Always a warm welcome when I visit & friendly helpful information plus service. Reviewed on: 4th June 2020

Reply from Bath Building Society Great to hear. Thankyou very much. Holly, Customer Support Team Response date: 23rd June 2020

Great and friendly

Everytime I have been there they have been very polite and helpful Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the lovely feedback. Holly, Customer Support Team Response date: 23rd June 2020

customer service

Always been very helpful except for 1 occasion. I filled a form out - self isolating - to transfer some money out of my account with you to my ordinary bank account and asked for it to go across on 1/6/2020. It was actually sent across about 10 days early! I was not happy! Whoever did it obviously didn't read the form properly! Reviewed on: 4th June 2020

Reply from Bath Building Society I sincerely apologise for issues you experienced when you requested a payment to your bank. This is far below the standard that you, or I, would expect from Bath Building Society. I have asked the team to ensure that we remain vigilant when processing customer payment requests and will continue to embed this with regular training sessions for all customer contact staff. I hope that this will avoid you experiencing such problems in the future. Jon Sweeting, Retail Development Manager. Response date: 4th June 2020

not a great expereince

quite a few of my granddaughters letters went to my Brother who does not have the same surname I contacted the branch on numerous occasions Reviewed on: 4th June 2020

Reply from Bath Building Society Hello Nicky, I am sorry that you have been having problems with updating your address details. The fact that you have tried to resolve this on several occasions is particularly disappointing to me. I have asked our Savings Operations Manager to review all the processes associated with changing addresses and I will also ensure that this is process is focused on in our regular training sessions for all customer contact staff. I hope that this will avoid you experiencing such problems in the future. Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

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