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Bath Building Society: Savings reviews

View other Bath Building Society products
4.74
Based on 2,346 reviews, last reviewed 17th Jun 2026
72% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

A welcome helping hand I needed to move an account and provide a lot of documentation. The customer service people helped me with that and were very patient. Reviewed on: 17th June 2026
Pip W's avatar
Pip W

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026
Stephen P's avatar
Stephen P
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2346)

Bath branch review

5
Greame Finch was easy to talk to, very professional and gave the information I needed Reviewed on: 29th December 2020
Eay's avatar
Eay
Reply from Bath Building Society Many thanks for the feedback, I will pass this onto Graeme. Holly, Customer Service Team Response date: 12th January 2021
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Bath Building Society

Bath branch review

5
Everyone I spoke to was polite and helpful Reviewed on: 28th December 2020
Bath branch customer's avatar
Bath branch customer
Reply from Bath Building Society So great to hear, thanks for the review. Holly, Customer Service Team Response date: 12th January 2021
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Bath Building Society

Bath branch review

5
I like the feel of the old personal service, I used to get. Where problems arose they solved Reviewed on: 27th December 2020
Bath branch customer's avatar
Bath branch customer
Reply from Bath Building Society We appreciate the 5* review, thanks! Holly, Customer Service Team Response date: 12th January 2021
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Bath Building Society

Bath branch review

5
We like that there is a banch in our local village. Always very friendly Reviewed on: 25th December 2020
James's avatar
James
Reply from Bath Building Society Thankyou, we hope to see you again soon! Holly, Customer Service Team Response date: 12th January 2021
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Bath Building Society

BBS 2020

5
The service is always prompt and accurate and staff approachable for help and advice. A really efficient yet still quite personal service. Thank you. Reviewed on: 24th December 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thanks so much for your fantastic feedback, we really appreciate it. Holly, Customer Service Team Response date: 12th January 2021
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Bath Building Society

Excellent customer service

5
Very good customer service but now tempting saving deals at present - hence 5* rating Reviewed on: 24th December 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Our aim is always to offer good value, simple products, with no catches backed up with excellent customer service. It is great to hear that we are getting this right. Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020
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Bath Building Society

Could not be better!

5
Support officer was very helpful and able to help in all respects. It would be better if when 'chatting', the system did not automatically transmit the message after detecting the RETURN key being hit. It forces the customer into sending multiple transmissions or alternatively sending a message without being able to start a new paragraph. Reviewed on: 23rd December 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good to hear. Thank you! Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020
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Bath Building Society

Bath branch review

5
Not too big, Satisfactory interest rate on my ISA savings. Branch network - not just online. Could speak to someone if I wanted to, Reviewed on: 23rd December 2020
Mr Hootietts's avatar
Mr Hootietts
Reply from Bath Building Society Thankyou Mr Hootietts for the lovely review. Holly, Customer Service Team Response date: 12th January 2021
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Bath Building Society

always happy to help, very easy to deal with

5
I really appreciate how easy it is to work with emails and phone calls. I just wish you had a business current account and I would join in a flash. You are by far the easiest building society to deal with Reviewed on: 22nd December 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback. Our aim is to remain focussed solely on Savings and Mortgages for the foreseeable future. Sorry! Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020
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Bath Building Society

Courteous, prompt, friendly and always helpful.

5
It's very helpful to be able to manage withdrawing from my account by email. Reviewed on: 21st December 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Really glad we can help you to transact via email. Thanks! Holly, Customer Service Team Response date: 12th January 2021
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Bath Building Society

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