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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2112 reviews)

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4.70

Based on 2,112 reviews, last reviewed 11th Nov 2025

42% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

I like the personal touch which I receive from Bath... I like the personal touch which I receive from Bath Building Society. Staff are always helpful and friendly. Reviewed on: 11th November 2025

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Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2112)

Staff very helpful when I contacted the office by phone. Thank you.

I was helped with my online account over problems getting on line. Reviewed on: 5th June 2020

Reply from Bath Building Society You are very welcome. Glad we could help you. Holly, Customer Support Team Response date: 22nd June 2020

Bath BS from W-s-M

No, not really. Just keep going unlike so many other local societies. Reviewed on: 5th June 2020

Reply from Bath Building Society Thanks for the feedback, we appreciate it! Holly, Customer Support Team Response date: 22nd June 2020

Moorland Road Branch

I use the Moorland road branch and over the many years I have dealt with them regarding my Mother's accounts have always found them very helpful and friendly, they take the time to explain things. Reviewed on: 5th June 2020

Reply from Bath Building Society The Oldfield Park staff will be delighted with your review, thanks for taking the time to write it. Holly, Customer Support Team Response date: 22nd June 2020

quick responce

Tried to register on line - did not receive the letter with code number. Had another try yesterday, within the hour, received a phone call, given the information required. Now all set for on line usage. many thanks Reviewed on: 5th June 2020

Reply from Bath Building Society Very pleased we could help you with our Bath Online service, we are always happy to help. Holly, Customer Support Team Response date: 22nd June 2020

Friendly personal service

Being able to deal face to face on a local level is invaluable and is sadly missing with most other financial institutions Reviewed on: 5th June 2020

Reply from Bath Building Society So nice to hear that you think our service is friendly and personal. Very kind, thank you! Hope to assist you in branch again soon. Holly, Customer Support Team Response date: 22nd June 2020

Following a Bereavement

My husband died on April 14th but I didn't feel up to contacting the Society at once. After a few weeks I did and the staff were extremely helpful. The necessary documents were forwarded to me promptly and once again I waited to complete them. I did contact the Society again for some clarification and again were so kind and understanding. Once I had completed and returned forms the response was so quick the funds were transferred to my account within a week. Even though this was so good I must stress that the staff were so very good to me and I cannot express my thanks for this and their help at such a traumatic time. Many thanks and I hope all is well with everyone at BIBS. Reviewed on: 5th June 2020

Reply from Bath Building Society I'm sorry to hear of your husband's bereavement. Thank you so much for your review, it's very kind. Glad we could help you and provide a quick response. Take care. Holly, Customer Support Team Response date: 22nd June 2020

Friendly, efficient and considerate organisation

Engaging, obliging and well-informed staff. Good range of products. Branches have pleasant, comfortable atmosphere. Easy to access and always ready to help. Reviewed on: 5th June 2020

Reply from Bath Building Society We love reading reviews like this, thank you! Holly, Customer Support Team Response date: 22nd June 2020

Outstanding service in every respect

It is simply the huge benefit one gets from dealing with a local organisation rather than some massive conglomerate to whom you are just a number. Highly professional staff but with a human side - the perfect combination Reviewed on: 5th June 2020

Reply from Bath Building Society Really fantastic feedback, thank you for saving with us. Holly, Customer Support Team Response date: 22nd June 2020

A Family Business

The staff at Bath Building Society are friendly & accommodating whether you are calling into the premises or contacting by phone. I highly recommend not only the quality of service but also the accounts that can be opened Reviewed on: 5th June 2020

Reply from Bath Building Society Thanks for your lovely review, we really appreciate it. Hope to see you again soon. Holly, Customer Support Team Response date: 22nd June 2020

The Best Building Society

Online and in person, the service is friendly, professional and efficient. The staff are always smiling - a priceless service - Thank you! Reviewed on: 5th June 2020

Reply from Bath Building Society Well this feedback make us smile too. Thanks so much. Holly, Customer Support Team Response date: 22nd June 2020

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