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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Easy to use, quick response, very friendly, solved my issue

Very friendly and helpful staff and very quick responses to the online chat, no need to wait in a queue for ages. Reviewed on: 11th January 2021

Reply from Bath Building Society Thanks for your kind review, i'm glad our friendly team were able to help you. Holly, Customer Service Team Response date: 12th January 2021

Very Helpful Customer Service Agent

As promised, agent arranged for Customer Service to call me back and solve my problem. Thank you Reviewed on: 9th January 2021

Reply from Bath Building Society That's great, thanks so much for taking the time to review us Lesley. Holly, Customer Service Team Response date: 12th January 2021

Impressive customer service

May I single out Corinne Stokes as an exemplary member of your team in Bath. I have had many occasions to correspond by email regarding pension scheme accounts where I have involvement as scheme administrator and signatory to mandates. My feedback is: - 1. Her written word is both efficient and friendly on all occasions. 2. My requests are dealt with same day without fail. 3. My request for information or clarification has always been handled exceedingly well, without ambiguity or need for follow ups. In these days of outsourcing customer service and inability to get to the right department without jumping through hoops and layers of admin, Corinne has been a permanent breath of fresh air. Thank you Corinne Reviewed on: 8th January 2021

Reply from Bath Building Society I agree! And will be sure to pass on your generous feedback to Corinne. Response date: 8th January 2021

Always polite & helpful

Mis-heard email address, & when I phoned again the line quality was v poor - but got sorted in the end! Thanks Reviewed on: 7th January 2021

Reply from Bath Building Society I'm sorry the communication wasn't perfect first time but I am pleased we managed to get it sorted for you. Holly, Customer Service Team Response date: 12th January 2021

Staff very helpful, system is not.

The staff are very helpful, Barry and Caroline I thank you both...however, to register with Bath Online and view account took far to long and in the end gave up not knowing which particular login ID, Password or other requested information etc was correct despite being sent two Codes and even then didn't gain access. Security is obviously important so is user friendly. Reviewed on: 7th January 2021

Reply from Bath Building Society Thank you for your feedback which is clearly disappointing. We clearly take the security of your account very seriously but our processes should not get in the way of you accessing your account. If you contact me directly I will arrange for one of our managers responsible for Bath Online to walk you through this from start to finish. Colin McDougall, Head of Marketing and Savings Response date: 8th January 2021

Very helpful staff in setting up a new account

All your team could not have been any more helpful in setting up the account we needed. Thanks! Reviewed on: 7th January 2021

Reply from Bath Building Society Thankyou Glen for your fantastic review. Holly, Customer Service Team Response date: 12th January 2021

Absolutely fantastic

From start to finish I had constant communication, everything was clear and precise,best service I have ever received one very happy customer and will definitely be recommending. Reviewed on: 7th January 2021

Reply from Bath Building Society Thank you for the great feedback Response date: 8th January 2021

Bath online

After having problems logging onto Bath online Barry was very patient and helpful and managed to fix the problem. Thank you Reviewed on: 6th January 2021

Reply from Bath Building Society This is great to hear. Many thanks. Holly, Customer Service Team Response date: 12th January 2021

Call

Barry Morgan was very helpful. I was very happy that the Bath B.S has the facility on-line to transfer payments into another bank. Reviewed on: 6th January 2021

Reply from Bath Building Society Good Afternoon so pleased that you are finding Bath on line useful. Thank you for taking the time to respond. Many Thanks Caroline, customer Support Department Response date: 11th January 2021

Customer service

Excellent, prompt experience from application onwards. I would absolutely recommend the Bath Building Society. Great, simple to follow application process, friendly, professional - they are particularly knowledgeable about Will Trust Accounts Reviewed on: 5th January 2021

Reply from Bath Building Society Thanks so much for your lovely review. Holly, Customer Service Team Response date: 12th January 2021

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