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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2037 reviews)

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4.69

Based on 2,037 reviews, last reviewed 26th Jun 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Charlotte on the chat helped and was very good, poli... Charlotte on the chat helped and was very good, polite and quick to respond. Very good. Ultimatley she could not fix the problem but got me to the per... Read more Reviewed on: 26th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2037)

Excellent Service

All the Staff are very helpful, personable, friendly and always ready to help with any query. I always enjoy my visits to BIBS in Moorland Rd, Where the Staff are exceptional. Even under lockdown the Service is efficient and friendly. Reviewed on: 4th June 2020

Reply from Bath Building Society The staff at Oldfield Park will be delighted with your wonderful feedback. Thanks. Holly, Customer Support Team Response date: 23rd June 2020

Iv had quite a few problems whith addresses

Staff to listen to what they are being told on a numerous of occasions my granddaughters details were sent to my Bother who does not even have the same surname as me Reviewed on: 4th June 2020

Reply from Bath Building Society I am sorry to hear about this. This is unacceptable and we have introduced a new process of briefing and checking of all mailings to ensure that this does not happen in the future. Colin McDougall, Chief Commercial Officer Response date: 16th February 2023

1st class

Excellent local banking, very friendly staff with great customer service. Nothing to fault! Reviewed on: 4th June 2020

Reply from Bath Building Society Fantastic to hear. Thanks for reviewing us. Holly, Customer Support Team Response date: 23rd June 2020

Nothing wrong just no interest given

They are ok but reduce the interest rate every year on savings. Coming to the point that there is no need to have the account. Shame really but I guess that’s life. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your feedback. I am sorry that you feel that rates are reducing every year. We have been trying very hard to make sure that our products are simple and our rates fair and I can confirm that all our savings accounts are rated as at least ‘competitive’ by Moneyfacts. Before the recent Bank of England Base Rate cuts we increased the interest rates we paid to over 70% of our member during the last year. We have also increased our 60 Day notice account this week from 0.60% to 0.80% AER. The challenge we are dealing with is a Bank of England Base rate at an historic low rate of 0.10% but we are doing our very best! Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Friendly Local Building Society

Over the years I have had numerous accounts with BIBs, I have always found the staff friendly and efficient and always prepared to help. Reviewed on: 4th June 2020

Reply from Bath Building Society We are always happy to help. Many thanks for your feedback. Holly, Customer Support Team Response date: 23rd June 2020

Fab personal service!

Everytime I've been in branch the girls working there are knowledgeable about products and so very friendly. I personally am very glad of my local midsomer Norton branch and wouldn't go anywhere else. Reviewed on: 4th June 2020

Reply from Bath Building Society Lovely to hear you receive a great service at our Midsomer Norton agency. Holly, Customer Support Team Response date: 23rd June 2020

Good service

I wanted to be able to access my account online and a BBS member of staff was extremely helpful and made moving to online really easy. Reviewed on: 4th June 2020

Reply from Bath Building Society Glad we could get you set up on our Bath Online service. Holly, Customer Support Team Response date: 23rd June 2020

Helpful, friendly building society

It is good to support a local building society and living in Oldfield Park, and having a branch in Moorland Road, makes transactions easy. It is a helpful and friendly branch, and I appreciate having a comfortable seat to sit on (before covid), whilst being served. Reviewed on: 4th June 2020

Reply from Bath Building Society The staff at Oldfield Park will be pleased with your lovely comment. Thank you. Holly, Customer Support Team Response date: 23rd June 2020

Friendly and dependable

Local. Works well for me , not aware of anything that would make my experience better. Reviewed on: 4th June 2020

Reply from Bath Building Society That's fantastic! Thanks for your wonderful review. Holly, Customer Support Team Response date: 23rd June 2020

Great customer service ..but ...

We found ourselves in an unusual situation in that we are stranded abroad and needed to access our accounts and if need be transfer funds. Given the circumstances the telephone was answered without too long a delay but for us it proved the real value of the “ chat line “ service. Please look at maintain and enhancing this as any issues an be ironed out promptly. Reviewed on: 4th June 2020

Reply from Bath Building Society We're glad to hear you have found our live chat service useful, we introduced it last year and it has proved a popular option for many customers wanting to communicate in 'real time' with our customer service teams. Thank you for your response. Response date: 4th June 2020

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