Write a review

Newsletter

Go to business site

Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2346 reviews)

View other Bath Building Society products

4.74

Based on 2,346 reviews, last reviewed 17th Jun 2026

72% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A welcome helping hand I needed to move an account and provide a lot of documentation. The customer service people helped me with that and were very patient. Reviewed on: 17th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

Visit provider site Read all reviews Write a review

About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Review Bath Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Bath Building Society Savings reviews (2346)

Bath branch review

My assessment is based on you that I have emailed copies of important documents to you and did not hear from you for 2 days. In an era of identity thefts this worried me. Reviewed on: 21st December 2020

Reply from Bath Building Society Thank you for feedback. I can completely empathise that this would be concerning and this is below the standard of service I would expect us to deliver. If you would like to contact me at [email protected] then I will investigate this matter further. Jon Sweeting, Savings Distribution Manager. Response date: 12th January 2021

Bath branch review

The staff are friendly and helpful and I shall be really pleased when we can stop wearing masks and hear properly what everyone is saying. My son lives in Bath recommended you. Reviewed on: 20th December 2020

Reply from Bath Building Society Thanks for your 5* review. Yes, we appreciate its not easy to communicate when wearing masks but we thank you for keeping us safe. Fingers crossed we can go back to 'normal' again soon. Holly, Customer Service Team Response date: 12th January 2021

Bath branch review

Apply for accounts online or via secure message Reviewed on: 19th December 2020

Reply from Bath Building Society Thanks for the review Miles. Holly, Customer Service Team Response date: 12th January 2021

Very efficient service

I got an immediate answer to my queries after going through security. Very good (as long as the promised paperwork does arrive). Reviewed on: 18th December 2020

Reply from Bath Building Society Thank you for your feedback. Hopefully you now have your paperwork! If not, please let us know. Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

Bath branch review

I have had amazing service from Emma, Jon, Gemma setting up a Trust account, thank you all so very much Reviewed on: 18th December 2020

Reply from Bath Building Society This is fantastic to hear. Thanks so much. Holly, Customer Service Team Response date: 12th January 2021

Very fast, efficient, work on email.

I enjoy working with them. I have a direct line to my manager here, and can deal with any issues quickly. Working with smaller banks is like going back in time, and is so much easier! Reviewed on: 18th December 2020

Reply from Bath Building Society Thank you for your feedback. We will always try and offer good old fashioned customer service however our members choose to contact us. We will however continue to develop a few more bells and whistles for those new members who like to use our digital channels as well. Hopefully we will get the balance right. If not, please let us know. Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

Always proper service , and now with no "built- in Covid "delays.

If only some banks (no names, no pack drill) were so efficient and responsive. Reviewed on: 17th December 2020

Reply from Bath Building Society Thank you Mr Elkan. Your feedback is very much appreciated. Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

absolutely fantastic service staff brilliant

nothing to improve on service excellent Reviewed on: 17th December 2020

Reply from Bath Building Society Great feedback but we will still try and improve further! Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

Prompt and professional; with thanks for clear guidance

Please continue to be just as professional and responsive in 2021. Happy Christmas Reviewed on: 17th December 2020

Reply from Bath Building Society We will do our very best. Surely it will be easier next year. Hopefully we can help you have a happy and prosperous new year. Colin McDougall, Head of Marketing and Savings Response date: 30th December 2020

Webchat support - Liz

So refreshing to talk to a real person on a webchat. Liz was polite and most helpful. Created a very positive first impression with Bath BSoc. Reviewed on: 14th December 2020

Reply from Bath Building Society So pleased Liz was able to help you. I will pass on your lovely review to her. Holly, Customer Service Team Response date: 12th January 2021

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from M for Money Credit Union 4.59 from 48 reviews
Charity Saver
from Triodos Bank 4.72 from 228 reviews
Personal savings
from Cynergy Bank 4.71 from 218 reviews

Want to see more from Bath Building Society?

Mortgages
from Bath Building Society 4.86 from 404 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Bath Building Society: Savings reviews

72% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2346)

Bath branch review

Bath branch review

Bath branch review

Very efficient service

Bath branch review

Very fast, efficient, work on email.

Always proper service , and now with no "built- in Covid "delays.

absolutely fantastic service staff brilliant

Prompt and professional; with thanks for clear guidance

Webchat support - Liz

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024