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Bath Building Society: Savings reviews

View other Bath Building Society products
4.73
Based on 2,374 reviews, last reviewed 27th Aug 2026
20% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026
Ron M's avatar
Ron M

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026
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Hope
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Needed a money transfer

5
Fantastic service from Caroline. My email was answered within a matter of minutes and everything was sorted simply and swiftly. Reviewed on: 5th January 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Fab! I'm pleased you were satisfied with Caroline's prompt service. Holly, Customer Service Team Response date: 12th January 2021
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Bath Building Society

Bad cough Barry!

4
No recorded messages, easy to contact real people. Interest rates used to be more competitive. Don’t drop any further! Reviewed on: 4th January 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Many thanks for taking the time to review us. Holly, Customer Service Team Response date: 12th January 2021
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Bath Building Society

Very Friendly Service

5
We find the Bath Building Society, very helpful and friendly , although we live someway from Bath we find there service is like a local high street branch when dealing with them on the phone or online . They treat you as a valued customer and not a number! We cannot fault them at all! Reviewed on: 4th January 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thanks so much for your kind review, we hope to speak to you again soon. Holly, Customer Service Team Response date: 12th January 2021
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Bath Building Society

Helpful, friendly service

5
Having this method of transferring my dads money to a nominated account allows him some independence in times of covid and to keep safe with contactless transactions! The staff are always very prompt and helpful and confirm when they have actioned a request. Great service! Reviewed on: 31st December 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society I'm so pleased we can provide this service for your dad in these challenging times. Stay safe! Holly, Customer Service Team Response date: 12th January 2021
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Bath Building Society

Bath branch review

5
Excellent, clear and simple new account opening procedure and good website Reviewed on: 31st December 2020
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Bath branch customer
Reply from Bath Building Society Thanks for the lovely review. We hope to see you in branch again soon. Holly, Customer Service Team Response date: 12th January 2021
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Bath Building Society

Online chat

5
I got the information I needed straight away - thank you Reviewed on: 30th December 2020
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BBS Member
Reply from Bath Building Society Thank you for your feedback. Great to hear! Colin McDougall, Head of Marketing and Savings Response date: 30th December 2020
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Bath Building Society

Excellent service!

5
In over sixty years as a member of Bath Building Society, I have never had anything other than first-rate, courteous and totally efficient service. Long may it continue! Reviewed on: 30th December 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society That is fantastic to hear. Thank you so much for your feedback. We will do our very best to ensure that this remains our absolute focus. Colin McDougall, Head of Marketing and Savings Response date: 30th December 2020
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Bath Building Society

Very efficient

5
My query was dealt with very speedily and efficiently Reviewed on: 30th December 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback. Very much appreciated. Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020
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Bath Building Society

Bath branch review

5
Greame Finch was easy to talk to, very professional and gave the information I needed Reviewed on: 29th December 2020
Eay's avatar
Eay
Reply from Bath Building Society Many thanks for the feedback, I will pass this onto Graeme. Holly, Customer Service Team Response date: 12th January 2021
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Bath Building Society

Bath branch review

5
Everyone I spoke to was polite and helpful Reviewed on: 28th December 2020
Bath branch customer's avatar
Bath branch customer
Reply from Bath Building Society So great to hear, thanks for the review. Holly, Customer Service Team Response date: 12th January 2021
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Bath Building Society

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