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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2037 reviews)

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4.69

Based on 2,037 reviews, last reviewed 26th Jun 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Charlotte on the chat helped and was very good, poli... Charlotte on the chat helped and was very good, polite and quick to respond. Very good. Ultimatley she could not fix the problem but got me to the per... Read more Reviewed on: 26th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2037)

What friendly and efficient people Bath Building Society are.

It is always a pleasure to go into the branch where the staff consistently do their utmost to help, and are very helpful when asked about online queries too. The Annual General Meeting is excellent and its great to meet all the people who make Bath Building Society what it is. There is nothing to be done to make the experience better for me. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your kind review, we really appreciate it. Hope to see you at the next AGM. Holly, Customer Support Team Response date: 24th June 2020

Always there service.

My slightly higher interest postal account could have easlily caused me some inconvenience during the current health crisis, but any requests I have made of staff, have been promptly dealt with and immediately arranged. This however is always the case though, so a big THANK YOU for always making me feel like a special customer! Reviewed on: 4th June 2020

Reply from Bath Building Society This really made me smile. Great to hear you are so pleased with our service. Hope to speak with you again soon. Holly, Customer Support Team Response date: 24th June 2020

Friendly Bath Building Society

I’ve dealt with BBS personally and professionally for many many years and have always found all the staff on branches and head office really friendly and helpful. The society provides a more flexible product so can help where other societies and banks can’t. Altogether a pleasure to deal with and an excellent service. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for being a loyal customer of ours. Holly, Customer Support Team Response date: 24th June 2020

Always great service

The Midsomer Norton branch always friendly and professional Reviewed on: 4th June 2020

Reply from Bath Building Society The staff at Midsomer Norton will be pleased with your kind review. Holly, Customer Support Team Response date: 24th June 2020

Easy to use

Easy to use, nice log in process. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for taking the time to review us. Please do let us know if you think we can improve. Holly, Customer Support Team Response date: 24th June 2020

Extremely helpful staff

Safety measures in place and easily explained thankyou Reviewed on: 4th June 2020

Reply from Bath Building Society Great to hear you can still feel safe to visit our branch. Thanks for the feedback. Holly, Customer Support Team Response date: 24th June 2020

Service InSpite Of

The customer service practice adopted by Bath Building Soc at its Bath branches. While working within the limitations of the area, is providing a good service. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the great review. Holly, Customer Support Team Response date: 24th June 2020

Friendly, approachable & helpful with enquiries.

It is local, I believe trustworthy, perhaps it might be helpful to issue statements occasionally. Reviewed on: 4th June 2020

Reply from Bath Building Society Hello, thank you for taking the time to leave us a review. We issue annual statements. If you haven't received these it might be worth checking we have the correct contact address details for you. You can pop into your local Branch or check with our customer service team on 01225 423271, live chat via our website or email [email protected] Response date: 4th June 2020

Local and helpful

I asked to make a transaction recently and it was handled Satisfactorily Reviewed on: 4th June 2020

Reply from Bath Building Society Glad we could help you. Many thanks. Holly, Customer Support Team Response date: 24th June 2020

Friendly & helpful

South Petherton branch (my nearest to Yeovil), always helpful and friendly and try to do everything to ensure my needs are met Reviewed on: 4th June 2020

Reply from Bath Building Society I will pass your wonderful comment to the staff at South Petherton, Thanks! Holly, Customer Support Team Response date: 24th June 2020

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