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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2111 reviews)

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4.70

Based on 2,111 reviews, last reviewed 7th Nov 2025

34% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

Very friendly and helpful. Very friendly and helpful. Nice to have a local branch with real people. Reviewed on: 7th November 2025

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2111)

Not impressed

Not impressed that my interest rate went down when I need you most. How you can do it to loyal customers is not the way to keep them Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. Unfortunately we had no option other than to respond to the Bank of England reducing their base rate by 0.65% to a record low of 0.10%. The only way we could not reduce our savings rates would have been to not reduce our mortgage rates which would be the opposite of what the government is trying to achieve in these difficult times and unfair to our mortgage customers. In order to retain our most loyal savings customers we have tried our best to ensure that our rates are competitive and to review them on a regular basis. As a result of such a review last week we have just increased the rate on our 60 Day notice account from 0.60% to 0.80% AER. I am also pleased to advise you that we will soon be launching some competitively priced new products, one of which will only be available to our most loyal customers, so please keep an eye on you 'in box'. Response date: 5th June 2020

excellent service every time

always friendly and professional Reviewed on: 4th June 2020

Reply from Bath Building Society Lovely feedback, thanks so much. Holly, Customer Support Team Response date: 22nd June 2020

Great to deal with.

Always very good administration. Good interest rates (in today’s environment) for maturing fixed rate Bonds. Reviewed on: 4th June 2020

Reply from Bath Building Society So lovely to hear, thanks for taking the time to review us. Holly, Customer Support Team Response date: 22nd June 2020

Great interaction and staff know their products

Great to deal with and staff are polite and knowledable Reviewed on: 4th June 2020

Reply from Bath Building Society Such wonderful feedback, thank you. We really appreciate it! Holly, Customer Support Team Response date: 22nd June 2020

Courteous staff working very professionally.

I like the way the staff at the BIBS in South Petherton go the extra mile and even in these troubled Covid19 times they manage to serve their customers, even if it is through the letter box in the glass front door! Reviewed on: 4th June 2020

Reply from Bath Building Society The staff at South Petherton will be delighted with your review. We are glad to hear you receive such a great service there. Holly, Customer Support Team Response date: 22nd June 2020

Excellent service and very friendly cashiers

Always extremely helpful, polite and friendly Reviewed on: 4th June 2020

Reply from Bath Building Society So kind of you to say! Many thanks for your review. Holly, Customer Support Team Response date: 22nd June 2020

poor interest rate and service

better service and interest rates needed Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. It would be really helpful if you could contact us to share exactly where we are failing you in terms of customer service. As to our interest rates we monitor them continually to ensure that they are competitive but clearly with the Bank of England rate at an all time low of 0.10% it is difficult to offer rates that you will get excited about. That said, we have this week increased the interest rate on our 60 Day account from 0.60% to 0.80% AER and if you keep an eye on your inbox I hope that you will be interested in some new savings products that we will be launching in the next few weeks. Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Treated with a personal touch as well as being very professional.

I telephoned during this coronavirus lockdown to obtain an update on my account. The only person in the office could not be more helpful. Reviewed on: 4th June 2020

Reply from Bath Building Society So pleased we could help you. Hope to speak with you again soon. Holly, Customer Support Team Response date: 22nd June 2020

Excellent service as always

Always very pleasant and helpful Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your lovely review. Holly, Customer Support Team Response date: 22nd June 2020

The Highest Standard of Customer Service

We always find that all of our requests and questions are met with the highest level of customer service and care. Nothing is ever too much trouble for Bath Building Society and they provide an incredibly user friendly service on all levels. Reviewed on: 4th June 2020

Reply from Bath Building Society Wow! Such great feedback, so lovely to hear. Many thanks. Holly, Customer Support Team Response date: 22nd June 2020

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