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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2061 reviews)

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4.69

Based on 2,061 reviews, last reviewed 18th Aug 2025

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

The questions I had were all answered clearly by Cha... The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2061)

Great Service with a smile.

Always a warm welcome when I visit & friendly helpful information plus service. Reviewed on: 4th June 2020

Reply from Bath Building Society Great to hear. Thankyou very much. Holly, Customer Support Team Response date: 23rd June 2020

Great and friendly

Everytime I have been there they have been very polite and helpful Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the lovely feedback. Holly, Customer Support Team Response date: 23rd June 2020

customer service

Always been very helpful except for 1 occasion. I filled a form out - self isolating - to transfer some money out of my account with you to my ordinary bank account and asked for it to go across on 1/6/2020. It was actually sent across about 10 days early! I was not happy! Whoever did it obviously didn't read the form properly! Reviewed on: 4th June 2020

Reply from Bath Building Society I sincerely apologise for issues you experienced when you requested a payment to your bank. This is far below the standard that you, or I, would expect from Bath Building Society. I have asked the team to ensure that we remain vigilant when processing customer payment requests and will continue to embed this with regular training sessions for all customer contact staff. I hope that this will avoid you experiencing such problems in the future. Jon Sweeting, Retail Development Manager. Response date: 4th June 2020

not a great expereince

quite a few of my granddaughters letters went to my Brother who does not have the same surname I contacted the branch on numerous occasions Reviewed on: 4th June 2020

Reply from Bath Building Society Hello Nicky, I am sorry that you have been having problems with updating your address details. The fact that you have tried to resolve this on several occasions is particularly disappointing to me. I have asked our Savings Operations Manager to review all the processes associated with changing addresses and I will also ensure that this is process is focused on in our regular training sessions for all customer contact staff. I hope that this will avoid you experiencing such problems in the future. Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Excellent Service

All the Staff are very helpful, personable, friendly and always ready to help with any query. I always enjoy my visits to BIBS in Moorland Rd, Where the Staff are exceptional. Even under lockdown the Service is efficient and friendly. Reviewed on: 4th June 2020

Reply from Bath Building Society The staff at Oldfield Park will be delighted with your wonderful feedback. Thanks. Holly, Customer Support Team Response date: 23rd June 2020

Iv had quite a few problems whith addresses

Staff to listen to what they are being told on a numerous of occasions my granddaughters details were sent to my Bother who does not even have the same surname as me Reviewed on: 4th June 2020

Reply from Bath Building Society I am sorry to hear about this. This is unacceptable and we have introduced a new process of briefing and checking of all mailings to ensure that this does not happen in the future. Colin McDougall, Chief Commercial Officer Response date: 16th February 2023

1st class

Excellent local banking, very friendly staff with great customer service. Nothing to fault! Reviewed on: 4th June 2020

Reply from Bath Building Society Fantastic to hear. Thanks for reviewing us. Holly, Customer Support Team Response date: 23rd June 2020

Nothing wrong just no interest given

They are ok but reduce the interest rate every year on savings. Coming to the point that there is no need to have the account. Shame really but I guess that’s life. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your feedback. I am sorry that you feel that rates are reducing every year. We have been trying very hard to make sure that our products are simple and our rates fair and I can confirm that all our savings accounts are rated as at least ‘competitive’ by Moneyfacts. Before the recent Bank of England Base Rate cuts we increased the interest rates we paid to over 70% of our member during the last year. We have also increased our 60 Day notice account this week from 0.60% to 0.80% AER. The challenge we are dealing with is a Bank of England Base rate at an historic low rate of 0.10% but we are doing our very best! Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Friendly Local Building Society

Over the years I have had numerous accounts with BIBs, I have always found the staff friendly and efficient and always prepared to help. Reviewed on: 4th June 2020

Reply from Bath Building Society We are always happy to help. Many thanks for your feedback. Holly, Customer Support Team Response date: 23rd June 2020

Fab personal service!

Everytime I've been in branch the girls working there are knowledgeable about products and so very friendly. I personally am very glad of my local midsomer Norton branch and wouldn't go anywhere else. Reviewed on: 4th June 2020

Reply from Bath Building Society Lovely to hear you receive a great service at our Midsomer Norton agency. Holly, Customer Support Team Response date: 23rd June 2020

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