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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2109 reviews)

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4.70

Based on 2,109 reviews, last reviewed 4th Nov 2025

31% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Good Rates for Bonds - opened the one year one. Good Rates for Bonds - opened the one year one. Reviewed on: 4th November 2025

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Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2109)

I feel safe!

Very nice to hace a local office. the Staff are pleasant and knowledgable and are keeping my hard earned savings safe! Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your lovely feedback. Holly, Customer Support Team Response date: 22nd June 2020

any company that uses the BofE rate reduction to drop interest rate by 1.05 % is economic vandalism, totally unnecessary.. Online saver should not have been discontinued for zero good reason.

the Bath has always been a good , fair society putting members interests first, unlike some competitiors. Now they have joined the list of greedy selfish societies, a bad reflection on current management. When will we see a reinstatement of the popular online saver, offering decent savings rates? Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. We deliberately discontinued the Online Saver account as part of a recent restructure of all our savings accounts. The reason we did this was that we do not believe it be fair to offer our best rates to a small number of our members who had the ability to access a channel that is not accessible to all. The result of this restructure was that over 70% of our members had an improved interest rate. All of our savings accounts can now be managed by whatever channel our customers choose be it in our branches/agencies by phone or via Bath Online. We now have a range of simple products with fair rates and I personally review these on a regular basis. If you do not need immediate access to your savings I am pleased to advise that this week we have increased the interest rate of our our 60 Day notice account from 0.60% to 0.80% AER. More details about this account can be found on our website. Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Excellent service

Always friendly and welcoming staff. Reviewed on: 4th June 2020

Reply from Bath Building Society So lovely to hear, thank you! Holly, Customer Support Team Response date: 22nd June 2020

Great service, but interest rates plummeted...

It feels very personal. The phone is answered quickly, and questions are always answered. Obviously, though, the society need to offer a competitive interest rate! Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your generous comments regarding our service. Clearly you are disappointed about our rates but I truly believe that our rates are competitive but with the Bank of England base rate at an all time low of 0.10% it is difficult to offer rates that you are going to get excited about. I can however confirm that this week we have increased the rate on our 60 Day notice account from 0.60% to 0.80% and if you keep an eye on your inbox we have some attractive new savings accounts that we will be launching in the next few weeks. Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Pleasure to vist local branch

like building society's used to be and i my opinion should be Reviewed on: 4th June 2020

Reply from Bath Building Society Great to hear you receive such a great service in your local branch. Holly, Customer Support Team Response date: 22nd June 2020

friendly

friendly but not the best interest rate at moment Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for taking the time to review us. Holly, Customer Support Team Response date: 22nd June 2020

Customer service is excellent!

My company was a business customer with Bath Building Society. We initially became customers under difficult (external) circumstances, and although the staff may not have been best placed to help us initially, they listened and helped us to the best of their knowledge, in an area they wouldn't normally deal with. Our relationship manager Emma Seymour could not do enough to help us, was always professional, courteous, and a delight to work with, all of our queries were quickly and efficiently dealt with, and she would follow up with phone calls, to add that personal touch- which I feel is very important, it gave us great customer confidence knowing we had a trustworthy and helpful contact to return to. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks so much for this wonderful feedback, I will pass to onto Emma. She will be very pleased. Holly, Customer Support Team Response date: 22nd June 2020

Useful local building society

We have been members of the Bath BS for many years and it has served us well . Reasonable interest rates for savers, lower expenses than larger societies. Reviewed on: 4th June 2020

Reply from Bath Building Society Thankyou for saving with us for many years, we hope to see you again soon. Holly, Customer Support Team Response date: 22nd June 2020

Bath

Support local business before you lose them Reviewed on: 4th June 2020

Reply from Bath Building Society Many thanks for supporting us. Holly, Customer Support Team Response date: 22nd June 2020

Staff are very friendly and knowledgeable.

Welcoming offices and staff. Opening hours are good we Ben through covid19 Reviewed on: 4th June 2020

Reply from Bath Building Society We are pleased to be able to continue to help you during this difficult time. Thanks for your feedback. Holly, Customer Support Team Response date: 22nd June 2020

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