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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2037 reviews)

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4.69

Based on 2,037 reviews, last reviewed 26th Jun 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Charlotte on the chat helped and was very good, poli... Charlotte on the chat helped and was very good, polite and quick to respond. Very good. Ultimatley she could not fix the problem but got me to the per... Read more Reviewed on: 26th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2037)

Respected Customer

Whether you call in to the shop or ring head office you are welcomed by friendly and courteous and efficient staff and treated like a respected customer. Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for the fantastic feedback. Holly, Customer Support Team Response date: 24th June 2020

A very friendly Building Society with very good customer service. Thank You.

It's a local Society and a Mutual one, please stay that way . Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for saving with us! We definitely aim to stay local to Bath and mutual. Holly, Customer Support Team Response date: 24th June 2020

Great customer service

Every time I contact Bath Building Society I am always impressed with the customer service I receive. Reviewed on: 4th June 2020

Reply from Bath Building Society So great to hear, thanks for letting us know! Holly, Customer Support Team Response date: 24th June 2020

Immediate action on all requests

Excellent service always efficient professional staff Reviewed on: 4th June 2020

Reply from Bath Building Society Fantastic to hear you are pleased with our efficient service. Holly, Customer Support Team Response date: 24th June 2020

Bath building society

Closure of account all went smoothly Reviewed on: 4th June 2020

Reply from Bath Building Society That's great, I hope you will consider saving with us again in the future. Holly, Customer Support Team Response date: 24th June 2020

Bath building society, the only building society in Wellington (Somerset)

When it is open, it is really handy to know that there is somewhere local to deposit your money safely. My aunt lives in Wellington, and doesn't have a bank account, so she uses it as well. There is now only one bank (Lloyds) branch in Wellington. The assistants are always helpful, and polite, and hopefully the branch agency will reopen again soon. Reviewed on: 4th June 2020

Reply from Bath Building Society This is so lovely to hear, the staff at Wellington will be delighted with your review. Holly, Customer Support Team Response date: 24th June 2020

Perfect!

Happy place my savings with BBS. Great service and returns. Reviewed on: 4th June 2020

Reply from Bath Building Society Great feedback, thanks for taking the time to write it! Holly, Customer Support Team Response date: 24th June 2020

Great Customer Service!

Bath Building Society is welcoming and always helpful. Easy to get answers to any questions I ask. Staff helpful, chatty and make you feel like they want to talk to you and help. Fantastic customer service and good products. Reviewed on: 4th June 2020

Reply from Bath Building Society We always enjoy a nice chat with our lovely members. Hope to see you again soon. Holly, Customer Support Team Response date: 24th June 2020

Bath-ing(sic) in trusted communication

The staff -always answer the telephone promptly and are always polite -they can answer all questions asked without hesitation -transfers either way are completed quickly and efficiently However I would like an email advising when interest will be paid into bank as I tend to forget . Reviewed on: 4th June 2020

Reply from Bath Building Society Hello, have you signed up to our online service Bath Online? From there you can manage your account, check interest rates and transfer money to a nominated account. You can register for Bath Online from our website. Or click this link: https://online.bathbuildingsociety.co.uk/Authentication/Login?ReturnUrl=%2f Hope that's useful! Response date: 4th June 2020

Very friendly, very efficient, an excellent service.

I have had accounts with the Society since I think 2004. I have always found the staff most helpful and diligent. Reviewed on: 4th June 2020

Reply from Bath Building Society Fantastic to hear, thank you! Holly, Customer Support Team Response date: 24th June 2020

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