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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Bath branch review

Apply for accounts online or via secure message Reviewed on: 19th December 2020

Reply from Bath Building Society Thanks for the review Miles. Holly, Customer Service Team Response date: 12th January 2021

Very efficient service

I got an immediate answer to my queries after going through security. Very good (as long as the promised paperwork does arrive). Reviewed on: 18th December 2020

Reply from Bath Building Society Thank you for your feedback. Hopefully you now have your paperwork! If not, please let us know. Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

Bath branch review

I have had amazing service from Emma, Jon, Gemma setting up a Trust account, thank you all so very much Reviewed on: 18th December 2020

Reply from Bath Building Society This is fantastic to hear. Thanks so much. Holly, Customer Service Team Response date: 12th January 2021

Very fast, efficient, work on email.

I enjoy working with them. I have a direct line to my manager here, and can deal with any issues quickly. Working with smaller banks is like going back in time, and is so much easier! Reviewed on: 18th December 2020

Reply from Bath Building Society Thank you for your feedback. We will always try and offer good old fashioned customer service however our members choose to contact us. We will however continue to develop a few more bells and whistles for those new members who like to use our digital channels as well. Hopefully we will get the balance right. If not, please let us know. Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

Always proper service , and now with no "built- in Covid "delays.

If only some banks (no names, no pack drill) were so efficient and responsive. Reviewed on: 17th December 2020

Reply from Bath Building Society Thank you Mr Elkan. Your feedback is very much appreciated. Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

absolutely fantastic service staff brilliant

nothing to improve on service excellent Reviewed on: 17th December 2020

Reply from Bath Building Society Great feedback but we will still try and improve further! Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

Prompt and professional; with thanks for clear guidance

Please continue to be just as professional and responsive in 2021. Happy Christmas Reviewed on: 17th December 2020

Reply from Bath Building Society We will do our very best. Surely it will be easier next year. Hopefully we can help you have a happy and prosperous new year. Colin McDougall, Head of Marketing and Savings Response date: 30th December 2020

Webchat support - Liz

So refreshing to talk to a real person on a webchat. Liz was polite and most helpful. Created a very positive first impression with Bath BSoc. Reviewed on: 14th December 2020

Reply from Bath Building Society So pleased Liz was able to help you. I will pass on your lovely review to her. Holly, Customer Service Team Response date: 12th January 2021

Bath branch review

Superb service from Greame (last name) Very impressed, fast and efficient Reviewed on: 14th December 2020

Reply from Bath Building Society So great to hear, thankyou! Holly, Customer Service Team Response date: 12th January 2021

Bath branch review

I deposited Reviewed on: 12th December 2020

Reply from Bath Building Society Thanks for your review Mark. Holly, Customer Service Team Response date: 12th January 2021

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Bath Building Society: Savings reviews

20% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2374)

Bath branch review

Very efficient service

Bath branch review

Very fast, efficient, work on email.

Always proper service , and now with no "built- in Covid "delays.

absolutely fantastic service staff brilliant

Prompt and professional; with thanks for clear guidance

Webchat support - Liz

Bath branch review

Bath branch review

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Want to see more from Bath Building Society?

Mortgages

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