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Bath Building Society: Savings reviews

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4.69
Based on 2,068 reviews, last reviewed 29th Aug 2025
43% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
1%

Latest highest rating:

5

In branch service review Staff very helpful and generous with time and understanding. Reviewed on: 29th August 2025
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Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
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Skye
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2068)

Great customer service ..but ...

5
We found ourselves in an unusual situation in that we are stranded abroad and needed to access our accounts and if need be transfer funds. Given the circumstances the telephone was answered without too long a delay but for us it proved the real value of the “ chat line “ service. Please look at maintain and enhancing this as any issues an be ironed out promptly. Reviewed on: 4th June 2020
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BBS Member
Reply from Bath Building Society We're glad to hear you have found our live chat service useful, we introduced it last year and it has proved a popular option for many customers wanting to communicate in 'real time' with our customer service teams. Thank you for your response. Response date: 4th June 2020
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Bath Building Society

Local and expert

5
Always friendly, always professional, always accessible Reviewed on: 4th June 2020
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BBS Member

Accessable to the Branch and staff

4
I know my savings are safe and the service provided is most satisfactory Reviewed on: 4th June 2020
BBS Member's avatar
BBS Member

Small and friendly

5
Nothing is too much trouble. Always ready to give honest advice. Reviewed on: 4th June 2020
BBS Member's avatar
BBS Member

A good local building society

3
Living in Keynsham I rarely go into Bath especially recently but being able to do all my business on line is a great help. If I have a problem I either ring for help and there is a very speedy response or email and these are quickly replied to. A very responsive organisation who genuinely seem to want to help. Reviewed on: 4th June 2020
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BBS Member

Excellent

5
Everyone including Hamden Financial Services are so considerate and helpful Reviewed on: 4th June 2020
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BBS Member
Reply from Bath Building Society I will pass on your kind response to the Hamdon team. Thank you. Holly, Customer Support Team Response date: 24th June 2020
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Bath Building Society

Traditioal building society with original mutial values

4
A more visable main branch, this acts as an advert. Another branch on east side of Bath. Reviewed on: 4th June 2020
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BBS Member
Reply from Bath Building Society Thanks for taking the time to review us, we appreciate it! Holly, Customer Support Team Response date: 24th June 2020
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Bath Building Society

Blaster Bill

5
We/I use the Bath BS for my retirement pension fund I always find the service 5 star Reviewed on: 4th June 2020
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BBS Member
Reply from Bath Building Society Great to hear you are so pleased with our service Bill. Holly, Customer Support Team Response date: 24th June 2020
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Bath Building Society

Very good

4
I think an online account would improve it Reviewed on: 4th June 2020
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BBS Member
Reply from Bath Building Society Hello, thank you for the review, we really appreciate you taking the time to do this. Are you registered with our Bath Online service? You can manage your accounts and make payments to a nominated account. And we are currently working on a project to make improvements to our online banking service, including online applications. You can register here: https://online.bathbuildingsociety.co.uk/Authentication/Login?ReturnUrl=%2f Response date: 4th June 2020
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Bath Building Society

local building society which values local people

4
Friendly, familiar and efficient staff. Reviewed on: 4th June 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society We sure do appreciate our local customers that we meet in branch. Hope to see you again soon Holly, Customer Support Team Response date: 24th June 2020
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Bath Building Society

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