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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2048 reviews)

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4.69

Based on 2,048 reviews, last reviewed 25th Jul 2025

74% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Great customer service, very helpful. Great customer service, very helpful. Reviewed on: 25th July 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2048)

Very friendly, very efficient, an excellent service.

I have had accounts with the Society since I think 2004. I have always found the staff most helpful and diligent. Reviewed on: 4th June 2020

Reply from Bath Building Society Fantastic to hear, thank you! Holly, Customer Support Team Response date: 24th June 2020

Real people and not just endless web pages like the rest.

It couldn’t be better but swapping people for digital systems will bring about the end. Reviewed on: 4th June 2020

Reply from Bath Building Society We always aim to provide a personal service, thanks for your review. Holly, Customer Support Team Response date: 24th June 2020

Great local building society but confusing on-line account

Bath Building Society is a great local society for Bath. My extremely secure online account has been a little frustrating as the different passwords are confusing. Simplifying the logging in process in a secure way would be really helpful. Reviewed on: 4th June 2020

Reply from Bath Building Society Many thanks for your feedback, all suggestions are very welcomed. Holly, Customer Support Team Response date: 24th June 2020

Top Local Society

One of the best rate payers, efficiently managed, friendly and helpful staff. Reviewed on: 4th June 2020

Reply from Bath Building Society Such a lovely review, Thanks! Holly, Customer Support Team Response date: 24th June 2020

Local

I like to support local Building Society Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for supporting us! Holly, Customer Support Team Response date: 24th June 2020

Outstandiny

Friendly professional and helpful. Reviewed on: 4th June 2020

Reply from Bath Building Society Thank for taking the time to review us. Holly, Customer Support Team Response date: 24th June 2020

The

Good customer experience with friendly staff. Reviewed on: 4th June 2020

Reply from Bath Building Society Fantastic to hear this! Holly, Customer Support Team Response date: 24th June 2020

If only other banks served so well!

Despite the limited need for attention with my Business Bond, when I ring the receptionist is always cheery andd responds quickly with the documents I need. Natwest and Santander in contrast are a nightmare of inefficiency, as if customers are a nuisance! Reviewed on: 4th June 2020

Reply from Bath Building Society Such a lovely review, thanks so much! Holly, Customer Support Team Response date: 24th June 2020

Friendly atmosphere and committed and friendly staff

I like the staff and the environment but more sweets on the counter would help? Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the great feedback, we will see what we can do about the sweets! Holly, Customer Support Team Response date: 24th June 2020

Always friendly, Always Professional

It's always a pleasure to see Jonathan and his team at BIBs. They're a thoroughly competent and happy gang, Reviewed on: 4th June 2020

Reply from Bath Building Society So great to hear, Jon will be very pleased with your kind review. Holly, Customer Support Team Response date: 24th June 2020

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