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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2134 reviews)

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4.71

Based on 2,134 reviews, last reviewed 29th Dec 2025

20% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Perfect customer service Perfect customer service Following a change of phone I had to reregister for the app and ran into technical issues, the service I received I’ve the ph... Read more Reviewed on: 29th December 2025

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2134)

Treated with a personal touch as well as being very professional.

I telephoned during this coronavirus lockdown to obtain an update on my account. The only person in the office could not be more helpful. Reviewed on: 4th June 2020

Reply from Bath Building Society So pleased we could help you. Hope to speak with you again soon. Holly, Customer Support Team Response date: 22nd June 2020

Excellent service as always

Always very pleasant and helpful Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your lovely review. Holly, Customer Support Team Response date: 22nd June 2020

The Highest Standard of Customer Service

We always find that all of our requests and questions are met with the highest level of customer service and care. Nothing is ever too much trouble for Bath Building Society and they provide an incredibly user friendly service on all levels. Reviewed on: 4th June 2020

Reply from Bath Building Society Wow! Such great feedback, so lovely to hear. Many thanks. Holly, Customer Support Team Response date: 22nd June 2020

Recent ISA interest rate drop to 0.6%

Leaves me with little option except but to look elsewhere and transfer the majority of my considerable savings to another ISA provider. You should offer a more realistic and higher interest rate. Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. Clearly it is disappointing that you have chosen to move your funds elsewhere. I can confirm that we did not reduce our rates by more than the Bank of England reduction of 0.65%. At 0.50% above the Bank of England base rate, which is what it was before the rate cuts. As such, I still consider this to be a fair and competitive rate. Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Traditional & reliable

Bath BS is one of the few remaining providers that instills a sense of trust and confidence. I would recommend them to anyone looking for a safe pair of hands to look after their savings. Reviewed on: 4th June 2020

Reply from Bath Building Society It's great to hear you would recommend us. Thankyou so much! Holly, Customer Support Team Response date: 22nd June 2020

I feel safe!

Very nice to hace a local office. the Staff are pleasant and knowledgable and are keeping my hard earned savings safe! Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your lovely feedback. Holly, Customer Support Team Response date: 22nd June 2020

any company that uses the BofE rate reduction to drop interest rate by 1.05 % is economic vandalism, totally unnecessary.. Online saver should not have been discontinued for zero good reason.

the Bath has always been a good , fair society putting members interests first, unlike some competitiors. Now they have joined the list of greedy selfish societies, a bad reflection on current management. When will we see a reinstatement of the popular online saver, offering decent savings rates? Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. We deliberately discontinued the Online Saver account as part of a recent restructure of all our savings accounts. The reason we did this was that we do not believe it be fair to offer our best rates to a small number of our members who had the ability to access a channel that is not accessible to all. The result of this restructure was that over 70% of our members had an improved interest rate. All of our savings accounts can now be managed by whatever channel our customers choose be it in our branches/agencies by phone or via Bath Online. We now have a range of simple products with fair rates and I personally review these on a regular basis. If you do not need immediate access to your savings I am pleased to advise that this week we have increased the interest rate of our our 60 Day notice account from 0.60% to 0.80% AER. More details about this account can be found on our website. Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Excellent service

Always friendly and welcoming staff. Reviewed on: 4th June 2020

Reply from Bath Building Society So lovely to hear, thank you! Holly, Customer Support Team Response date: 22nd June 2020

Great service, but interest rates plummeted...

It feels very personal. The phone is answered quickly, and questions are always answered. Obviously, though, the society need to offer a competitive interest rate! Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your generous comments regarding our service. Clearly you are disappointed about our rates but I truly believe that our rates are competitive but with the Bank of England base rate at an all time low of 0.10% it is difficult to offer rates that you are going to get excited about. I can however confirm that this week we have increased the rate on our 60 Day notice account from 0.60% to 0.80% and if you keep an eye on your inbox we have some attractive new savings accounts that we will be launching in the next few weeks. Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Pleasure to vist local branch

like building society's used to be and i my opinion should be Reviewed on: 4th June 2020

Reply from Bath Building Society Great to hear you receive such a great service in your local branch. Holly, Customer Support Team Response date: 22nd June 2020

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