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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2032 reviews)

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4.69

Based on 2,032 reviews, last reviewed 2nd Jun 2025

38% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Great Customer Service I needed some help with an online account and was really pleased with the service given by Chris. Very patient with a calm manner that made the proce... Read more Reviewed on: 2nd June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2032)

friendly and helpful and act on instruction promptly

We have been customers for many years now and always found the service good and until recently the rates have been favourable. We understand that little can be done about the falling rates of interest in recent years and have confidence that they will offer the best they can. Sometimes we find we have to ring for a tax statement and cannot get one on line which could be improved. The reason I would not recommend them to people is that our friends and family are not in Bath or the area. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for taking the time to review us! Holly, Customer Support Team Response date: 24th June 2020

I was always sure of good service and I have found your staff most helpful

I am pleased to support a Bath-based organisation and have found for many years that you are always prompt and clear with information. I greatly appreciate the fact that you have a branch in Moorland Road particularly now that I am older and less mobile. The staff there are patient, charming and efficient. Reviewed on: 4th June 2020

Reply from Bath Building Society A wonderful review for our Oldfield Park team, they will be pleased. Holly, Customer Support Team Response date: 24th June 2020

Always helpful

The staff have always been helpful, and it is easy to access the local branch. Reviewed on: 4th June 2020

Reply from Bath Building Society Great to hear this, hope to see you in the branch again soon. Holly, Customer Support Team Response date: 24th June 2020

Family friendly building society

Lovely, friendly and helpful staff who remember you when you visit. Always happy to give advice on latest products and deals. I am kept well-informed via post and email. Reviewed on: 4th June 2020

Reply from Bath Building Society Hi Sue, thanks for your wonderful review, we really appreciate it! Holly, Customer Support Team Response date: 24th June 2020

A friendly, efficient Society

As above. Savings interest rates could always be higher! Reviewed on: 4th June 2020

Reply from Bath Building Society Many thanks for taking the time to review us! Holly, Customer Support Team Response date: 24th June 2020

Family friendly building society

Lovely, friendly, helpful staff who remember you when you visit. Always happy to give advice on latest products and deals and kept well informed via post and emails. Reviewed on: 4th June 2020

Reply from Bath Building Society Lovely review, thanks so much! Holly, Customer Support Team Response date: 24th June 2020

Friendly service

Staff are always welcoming and helpful Reviewed on: 4th June 2020

Reply from Bath Building Society We are very happy to help, hope to see you soon. Holly, Customer Support Team Response date: 24th June 2020

They are so helpful and lovely people who work in BIBS and I have recommended my neighbour and she has now opened an account with them.

I like going there as they are all so kind and helpful Reviewed on: 4th June 2020

Reply from Bath Building Society So kind of you to recommend us to your neighbour. Thank you. Holly, Customer Support Team Response date: 24th June 2020

Corporate responsibility?

Not impressed with complete lack of corporate governance and the bonuses for a Group Board who have consistently not delivered on bringing this business into the new digital world.. Bonuses must not be given for boardroom mediocrity. Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. Clearly we haven’t done as well as we should have in communicating the improvements we made over the last year or so. We have invested heavily in our IT and IT security which has resulted in us being able to maintain our excellent customer service levels despite the majority of staff now working from home, we have made big improvements to Bath Online which has seen a massive increase in registrations and users, we have added webchat to our website giving our members and business introducers more choice on how to communicate with us, we have already started ‘digital’ projects that will improve our mortgage processing and enable us to open savings accounts via Bath Online and we are also completely overhauling our main website. Added to this we have clearly started working with Smart Money People which is a first step towards us moving away from paper based surveys. Reading our customer reviews gives me great satisfaction that most of our members are very pleased by the service we offer. I know we still have a long way to go but I am proud of what we have delivered and am excited about the transformation projects we have in the pipeline. Kevin Gray, Chief Executive Officer. Response date: 4th June 2020

Customer service

Staff in Moorland Road are always knowledgeable, pleasant and helpful. Interest rates are reasonably competitive given the difficult market but customer loyalty is rewarded which is not the case in many other financial institutions. Reviewed on: 4th June 2020

Reply from Bath Building Society The Moorland Road staff will be delighted with this review. Thanks! Holly, Customer Support Team Response date: 24th June 2020

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Bath Building Society: Savings reviews

38% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2032)

friendly and helpful and act on instruction promptly

I was always sure of good service and I have found your staff most helpful

Always helpful

Family friendly building society

A friendly, efficient Society

Family friendly building society

Friendly service

They are so helpful and lovely people who work in BIBS and I have recommended my neighbour and she has now opened an account with them.

Corporate responsibility?

Customer service

Do you have a different Bath Building Society product?

There's still more to see!

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