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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2346 reviews)

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4.74

Based on 2,346 reviews, last reviewed 17th Jun 2026

72% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A welcome helping hand I needed to move an account and provide a lot of documentation. The customer service people helped me with that and were very patient. Reviewed on: 17th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2346)

Prompt & professional service

Speed of response and willingness to determine answer to my question Reviewed on: 5th November 2020

Reply from Bath Building Society Good Afternoon, glad you received a prompt and professional service. thank you for taking the time to respond, Caroline Brewer, Customer Support Officer. Response date: 12th November 2020

Courteous and Efficient Service

Although I do not have many interactions in respect of my account, those that I have had have been very satisfactory: the phone has been answered promptly, access to account information has been quick, with manageable security controls, and emails have been responded to quickly. Thank you. Reviewed on: 3rd November 2020

Reply from Bath Building Society Good Afternoon, so pleased that you have experienced a courteous and efficient service on the times that you have needed to contact us. Thank you for taking the time to respond, Caroline, Customer Support Department. Response date: 3rd November 2020

Fantastic help from Caroline . She was amazingly patient giving online tech support.

Caroline talked me through the online banking very patiently. Reviewed on: 2nd November 2020

Reply from Bath Building Society Good Afternoon, thank you for taking the time to send your review, Caroline, Customer Support Department. Response date: 12th November 2020

I was so impressed with your staff

I hold 3 accounts with you, I came to your Branch in the town centre today to pay some money in and as always I was so impressed with your staff. The staff in this branch and the Moorland road branch are always so polite and friendly. The lady who served me this morning helped settle my daughter who had a fall outside before we came in so was a little upset. She didn’t need to do this but I was very grateful. Thank you! Reviewed on: 2nd November 2020

Reply from Bath Building Society Good Afternoon, Thank you for positive response for the branch staff, Hope your daughter was ok, Caroline, Customer Support Department. Response date: 3rd November 2020

absolutely fantastic service staff brilliant

excellent experience at all times would highly recommend Reviewed on: 28th October 2020

Reply from Bath Building Society Good Afternoon, Thank you for taking the time to send your positive response, Caroline, Customer Support Department. Response date: 28th October 2020

My email enquiry was quickly and efficiently dealt with.

It has always been easy to deal with the knowledgeable staff in shop, by telephone and email. Reviewed on: 22nd October 2020

Reply from Bath Building Society Good Afternoon, thank you for taking the time to send your nice response. Caroline Customer Support Department. Response date: 28th October 2020

Trust account

Does what I require, happy with service Reviewed on: 21st October 2020

Reply from Bath Building Society Good Afternoon, Glad we were able to help and you were happy with the service, Many Thanks, Caroline, Customer support Department. Response date: 28th October 2020

Great customer service

Corinne has patiently helped me open via internet my junior saving account. The application and questions were dealt with so very fast and very helpful. Thank you Reviewed on: 20th October 2020

Reply from Bath Building Society Good Afternoon, so pleased you received great customer service, Thank you for your response, Caroline, Customer Support Department. Response date: 28th October 2020

Customer review of Bath Building Society

As ever the staff at Bath Building Society dealt with my request very quickly and effeciently. I can honestly say that in all the years we've been with them that we've never had any bad service, in fact they are amazing. I truly can't praise them enough. Reviewed on: 19th October 2020

Reply from Bath Building Society Good Afternoon. Thank you very much for taking the time to send your lovely, positive response, Caroline, Customer Support Department. Response date: 20th October 2020

Opening a Trust Account

I have been so impressed with the professionalism and knowledge of everyone I have dealt with. Importantly you listen, you help to make the process of opening an account straightforward, which is so refreshing and stress free! Thank you to Emma Seymour and Caroline Brewer for all your help Reviewed on: 18th October 2020

Reply from Bath Building Society Good Afternoon, Thank you for taking the time to send your response, So glad we were able to get your Trust account open for you. Caroline, Customer Support Department. Response date: 20th October 2020

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