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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Very quick and smooth and easy process to open a Trustee deposit account

I like that it is a local firm where you can speak to the people doing the work/dealing with the enquiry for you. Reviewed on: 1st December 2020

Reply from Bath Building Society So great to hear. Thanks! Holly, Customer Service Team Response date: 12th January 2021

Bath branch review

Quick, efficient, easy to understand. Thank you! Reviewed on: 1st December 2020

Reply from Bath Building Society Thanks for the 5* review, we appreciate it! Holly, Customer Service Team Response date: 12th January 2021

Bath branch review

IT was not explained in any literature or webpages that the savings account was capped at Reviewed on: 1st December 2020

Reply from Bath Building Society Thank you for your feedback, and I'm sorry to understand that you feel your product was not explained properly at application. All of our Key Product Information and Web Pages are regularly reviewed to ensure that all of our account features are comprehensively explained. Jon Sweeting, Savings Distribution Manager. Response date: 24th May 2021

Someone to talk to at the end of the phone!

It is nice to speak to a person for once and have a "human experience". Reviewed on: 30th November 2020

Reply from Bath Building Society Yes, we always try and answer promptly and enjoy talking to our members. Hope to speak with you again soon, Thanks Holly, Customer Service Team Response date: 12th January 2021

Friendly and helpful

Friendly and helpful service. Emails are answered promptly. Reviewed on: 30th November 2020

Reply from Bath Building Society So nice to hear. Thankyou. Holly, Customer Service Team Response date: 12th January 2021

The person I spoke to was polite and helpful and said the information I requested would be sent today..

The information was received by email about 3 hours later. Brilliant service. Reviewed on: 27th November 2020

Reply from Bath Building Society I'm pleased we were able to provide a speedy service. Many thanks. Holly, Customer Service Team Response date: 15th January 2021

Online chat.

Used the online chat to enquire about opening accounts. Prompt, efficient reply delivered with friendly and professional tone. Haven't given highest rating for recommended Bath Building Society as my experience has been limited so far. Reviewed on: 27th November 2020

Reply from Bath Building Society Thanks for the lovely review, we really appreciate it! Holly, Customer Service Team Response date: 15th January 2021

Good Chat but horrible Website

more user friendly website not the most clearest to read Reviewed on: 27th November 2020

Reply from Bath Building Society Thank you for your feedback. I am pleased that your chat went well and if I am totally honest we don't love our website either! As it happens we have almost completed the rebuild of our site and a new improved site will be launched by the end of this year. Have a look in January and please let us know what you think. Regards, Colin McDougall, Head of Marketing and Savings. Response date: 27th November 2020

Excellent Chat Service during Lockdown

It’s been sooooo difficult to get hold of Banks and Building Societies during lockdown, but I chatted to Liz from Bath BS and she answered questions quickly and thoroughly- brilliant service! Reviewed on: 26th November 2020

Reply from Bath Building Society That's so good to hear, I'm pleased Liz was able to help. Holly, Customer Service Team Response date: 15th January 2021

Excellent customer service

We find Corinne at Bath Building Society to be of great value to the company! Excellent customer service and always at our disposal ready to act quickly and efficiently. We recommend her, the team and the building socitey as a whole. Reviewed on: 24th November 2020

Reply from Bath Building Society What a wonderful review, I will pass on your kind words to Corinne. Holly, Customer Service Team Response date: 15th January 2021

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Bath Building Society: Savings reviews

20% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2374)

Very quick and smooth and easy process to open a Trustee deposit account

Bath branch review

Bath branch review

Someone to talk to at the end of the phone!

Friendly and helpful

The person I spoke to was polite and helpful and said the information I requested would be sent today..

Online chat.

Good Chat but horrible Website

Excellent Chat Service during Lockdown

Excellent customer service

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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