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Bath Building Society: Savings reviews

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4.69
Based on 2,036 reviews, last reviewed 24th Jun 2025
65% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
1%

Latest highest rating:

5

Katie on online chat v helpful. Katie on online chat v helpful.dealt effectively with my query Reviewed on: 24th June 2025
Jennifer Radford's avatar
Jennifer Radford

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
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Skye
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2036)

Exceptional service

5
This is a small local building society which shows it really values its customers by providing exceptional personal service. Reviewed on: 24th June 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society 'Exceptional personal service' what a wonderful thing to say! Thank you. Holly, Customer Support Team Response date: 24th June 2020
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Bath Building Society

Great service for 10 plus years

5
Local bank with a personal feel. Highly recommended. Reviewed on: 23rd June 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thanks so much for the fantastic review. We really appreciate it! Holly, Customer Support Team Response date: 23rd June 2020
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Bath Building Society

Branch Feedback

5
Ease of contact (no call centre), very prompt replies, clear explanations, very quick actions. I felt confident and at ease and didn't have to leave the house. All done including cheque in a week! Reviewed on: 22nd June 2020
BBS Member's avatar
BBS Member

Branch Feedback

5
Excellent service. Keep it up! Reviewed on: 19th June 2020
BBS Member's avatar
BBS Member

Dealt with the closing of a dormant account swiftly and with clarity, thank you

5
Never had any problems. Account went dormant, they closed it quickly and with little hassle. Reviewed on: 18th June 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Many thanks for your review. It's great to hear we could sort this so quickly for you, we are always happy to help! Holly, Customer Support Team Response date: 22nd June 2020
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Bath Building Society

Barry was exceedingly polite, patient, friendly, and helpful.

5
My problem with starting online was resolved with no difficulty. Reviewed on: 18th June 2020
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BBS Member
Reply from Bath Building Society Thanks for leaving this fantastic feedback. Barry will be delighted. Holly, Customer Support Team Response date: 22nd June 2020
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Bath Building Society

Straight forward transaction executed in minutes

5
Corrine was very pleasant and professional and dealt with my enquiry efficiently Reviewed on: 18th June 2020
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BBS Member
Reply from Bath Building Society Corinne will be pleased to hear your lovely review. Holly, Customer Support Team Response date: 22nd June 2020
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Bath Building Society

Hopefully problem solved

5
The young lady who dealt with my problem this morning was polite, very helpful and patient, Hopefully she has given me all the information to sort out the problem that I am having with your site. She was great. Reviewed on: 18th June 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society So pleased we could help you. Thanks for taking the time to leave this kind review. Holly, Customer Support Team Response date: 22nd June 2020
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Bath Building Society

Financial service you seek!

5
Always polite and obliging . Caring about customers . Reviewed on: 17th June 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Such a lovely review. Thank you. We really appreciate it! Holly, Customer Support Team Response date: 22nd June 2020
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Bath Building Society

No endless waiting on the phone gets my vote

5
The phone is always answered within a matter of seconds, by a human. That sort of personal service still matters! Reviewed on: 16th June 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thanks for leaving this fantastic review, it's great to hear you appreciate our efficient and personal service. Hope to speak to you again soon. Holly, Customer Support Team Response date: 22nd June 2020
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Bath Building Society

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