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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2036 reviews)

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4.69

Based on 2,036 reviews, last reviewed 24th Jun 2025

65% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Katie on online chat v helpful. Katie on online chat v helpful.dealt effectively with my query Reviewed on: 24th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2036)

Fast and efficient

Comparing your chat service with others, not necessarily Banks/Bldg Society's I have found your service fast and efficient. I had all the information I required in just a few minutes. Reviewed on: 1st July 2020

Reply from Bath Building Society Hello Thank you for taking the time to give us your views, Glad you found the Chat fast and efficient . Many Thanks Caroline Customer Support Department Response date: 2nd July 2020

Account information

Helpful and concise using the chat line was much quicker than using the phone. Reviewed on: 1st July 2020

Reply from Bath Building Society Hello Thank you for taking the time to give us your views, Glad you found the Chat a quick way to find out your information. Many Thanks Caroline Customer Support Department. Response date: 2nd July 2020

In my opinion, the best Building Society that I've ever dealt with

Firstly I must say that I never write reviews. However, I have made an exception for Bath Building Society. I have been a member since late 2017 and my experience has always been 100%. positive. I can honestly not find anything to complain about. All the staff are fantastic, nothing is ever too much trouble for them. Opening up two bare trust accounts was so straight forward. Noel was always at the end of the phone or email if I had any issues. Likewise, John has been so helpful when I recently needed to close down one of the trust accounts. Yet again, always at the end of the phone or email if I had any problems. The website is easy to use and does exactly what it needs to, without throwing it's toys out of the pram every time you sign in. I am an extremely satisfied customer and am so glad that I found Bath Building Society Reviewed on: 30th June 2020

Reply from Bath Building Society Hello Thank you for your response, we are very pleased that you think we are the best Building Society! Caroline Customer Support Department. Response date: 1st July 2020

Very helpful, reliable, competitive and informative

I personally would highly recommend Bath Building Society - their quality of service is excellent and their turnaround times are very quick. The fact that you can speak to a relationship manager every single time is extremely important to me. Reviewed on: 30th June 2020

Reply from Bath Building Society Hello, Thank you for taking the time to responsed, we are very pleased to hear that you would highly recommend Bath Building Society. Caroline Customer Support Department. Response date: 1st July 2020

very prompt and efficient service

I always get a very prompt efficient and friendly service from Bath Building Society. They also pay a very competitive rate of interest. Reviewed on: 29th June 2020

Reply from Bath Building Society Good Morning Thank You for taking the time to give us your feedback we really appreciate this and will strive to continue our efficient service in the future. With Regards Caroline Brewer Response date: 30th June 2020

Local, friendly, efficient and helpful

The staff at the Moorland Road branch took time to explain how an online transfer would work to my daughter, in a kind, unrushed and reassuring way. Reviewed on: 27th June 2020

Reply from Bath Building Society Good Morning Thank You for taking the time to respond. We really value your opinions and are very pleased that the staff at Moorland Road were able to give you the information you needed regarding Bath on Line. With Regards Caroline Brewer Response date: 29th June 2020

absolutely fantastic service staff brilliant

excellent service at all times cannot fault in any way would highly recommend Reviewed on: 26th June 2020

Reply from Bath Building Society Good Morning Thank You very much for spending the time to give us your feedback. We are extremely pleased that you are happy with the service that we provided. We will continue to offer this excellent service but please do not hesitate to contact if you have any issues. Many Thanks Caroline Brewer Response date: 26th June 2020

Branch Feedback

Customer service excellent. Better experience would be for regular saver accounts in the South West region. Reviewed on: 25th June 2020

Reply from Bath Building Society Thanks for taking the time to review us. Holly, Customer Support Team Response date: 21st July 2020

Help well done

This gave me some help and will use the service again Reviewed on: 24th June 2020

Reply from Bath Building Society Many thanks for your feedback. Holly, Customer Support Team Response date: 24th June 2020

Nothing is too much trouble

Whenever I call the team I never feel like a nuisance, which is the case with so many businesses these days Reviewed on: 24th June 2020

Reply from Bath Building Society Such a lovely response, thanks. We are always happy to help you. Holly, Customer Support Team Response date: 24th June 2020

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