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Bath Building Society: Savings reviews

View other Bath Building Society products
4.73
Based on 2,296 reviews, last reviewed 2nd Mar 2026
228% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Personal service It has been easy to deal with my accounts and any issues I have had. Reviewed on: 2nd March 2026
Daniel G's avatar
Daniel G

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026
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Unhappy
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2296)

Bath branch review

5
Quick and attentive customer servie, an easy to use website, a good experience Reviewed on: 13th March 2021
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Bath branch customer

Bath branch review

5
Like the fact that it is local and I can go to a branch and have a passbook Reviewed on: 12th March 2021
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Bath branch customer

Bath branch review

5
Efficient, friendly service, Regional society, Competitive interest rates Reviewed on: 11th March 2021
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Bath branch customer

Excellent customer service

5
I have only dealt with one or two of the staff members at Bath Building Society, most recently Corinne Stokes. The service I have received at all times has been friendly, professional, prompt, polite and efficient. I could not fault any staff members at all. If you are able to offer more competitive interest rates in the future, I would not hesitate to re-invest with you safe in the knowledge that you have an outstanding team working for you. Reviewed on: 10th March 2021
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BBS Member
Reply from Bath Building Society Such great feedback, thanks so much! Holly, Customer Service Team Response date: 17th March 2021
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Bath Building Society

Prompt, clear online help

5
Prompt, clear responses to my online ‘chat’ Reviewed on: 10th March 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thanks for the 5* feedback, we appreciate it! Holly, Customer Service Team Response date: 17th March 2021
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Bath Building Society

Prompt

5
I like the fact if I email in a request, I have the confidence that it will dealt with. Reviewed on: 8th March 2021
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BBS Member
Reply from Bath Building Society This is so wonderful to hear, Thanks! Holly, Customer Service Team Response date: 10th March 2021
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Bath Building Society

Bath branch review

5
We not only using BBS in order to open a Trust Fund that was shortly closed again but I couldn't fault my customer service. It was excellent and so nice to talk to human beings instead of computers! Reviewed on: 7th March 2021
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Bath branch customer

Bath branch review

5
We like it because it's local, accessible with polite staff and they even let us bring our little dog in Reviewed on: 6th March 2021
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Bath branch customer

Bath branch review

5
Excellent customer service over the phone. I spoke to these different people on these seprate occasions and on each occasion, the staff were friendly and very helpful. Reviewed on: 6th March 2021
James's avatar
James

BIBs transfer to allocated bank

5
Friendly, helpful staff. Would like to see more online options to pay in/out of accounts Reviewed on: 6th March 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thanks so much for the 5* feedback, we appreciate it! Holly, Customer Service Team Response date: 10th March 2021
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Bath Building Society

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