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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2036 reviews)

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4.69

Based on 2,036 reviews, last reviewed 24th Jun 2025

65% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Katie on online chat v helpful. Katie on online chat v helpful.dealt effectively with my query Reviewed on: 24th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2036)

Provide a local branch

If only there was a local branch where we could go and deposit cheques rather than posting them to you. Perhaps you could arrange with post office counters to provide this service. Reviewed on: 7th July 2020

Reply from Bath Building Society Hello, Thank You for your response. We do have some agencies around that you can into and do your transactions. You can find out where these are by looking on our Website. I'm sure the senior management team will look into this if it is something that we are able to . Many Thanks, Caroline, Customer Support Department. Response date: 8th July 2020

Online Account Application Form

After receiving an email from BIBS about a new investment bond I decided to make an online application, I wasn't sure whether the correct form had downloaded so I used Online Chat , my query was answered quickly and efficiently. As I usually apply for accounts in branch I didn't realize a generic form was used to apply for accounts online, perhaps you could make this more obvious. Reviewed on: 6th July 2020

Reply from Bath Building Society Hello Thank You for taking the time to give us your views, Pleased that you found the online Chat helpful, Caroline, Customer Support Department. Response date: 7th July 2020

Fast response

My enquiry was dealt with and passed on to relevant staff for call back Reviewed on: 6th July 2020

Reply from Bath Building Society Hello , Thank You for taking the time to respond. Glad you were able to speak to the correct member of staff quickly. Caroline, Customer Support Department. Response date: 7th July 2020

Account enquiries

Chat was excellent and answered all my queries promtly Reviewed on: 3rd July 2020

Reply from Bath Building Society Thanks for the 5* review, Holly, Customer Service Team Response date: 29th August 2020

After difficulty getting through on phone, staff very helpful

After trouble getting through on phone, this could be improved. Once speaking to someone, experience much better and Corinne could not have been more helpful. I am 81 and have hearing problems and only fair on computer, so it is vital that you have staff willing to assist us oldies! Reviewed on: 3rd July 2020

Reply from Bath Building Society Many thanks for the great review, I'm pleased Corinne could help you. Holly, Customer Service Team Response date: 29th August 2020

Friendly help at the end of the phone

Its so unusual these days to have a human being answering the phone at any organisation. Have had a few enquiries over the last few days and Liz has been there to help just a phone call away. No frustrating robots to go through first. Very personal service and made to feel you matter. Reviewed on: 3rd July 2020

Reply from Bath Building Society Such a lovely review, thank you! I will pass on your kind words to Liz. Holly, Customer Service Team Response date: 29th August 2020

Only just joined but was quite helpful

a small society with good feed back Reviewed on: 3rd July 2020

Reply from Bath Building Society Thanks for taking the time to review us. Holly, Customer Service Team Response date: 29th August 2020

Great service

Caroline Brewer was wonderfully efficient and acted upon my request immediately. Much appreciated. Reviewed on: 2nd July 2020

Reply from Bath Building Society Hello, thank you for taking the time to send us your views, always happy to help, Caroline, Customer Support Department. Response date: 3rd July 2020

A Local personal society

It is local & my town has an agency. The chat time was quite a wait, but I expect during these times it is a bit busy. Maybe the application form has a place to authorise transfer of monies or indication of opening funds? Reviewed on: 2nd July 2020

Reply from Bath Building Society Thank you for your generous feedback. As a result of this feedback we will be updating all of our Savings application forms and will be sure to include an area for existing customers to give us instructions to transfer money from existing accounts. the new applications should be ready for use in the next few weeks. As to your web chat, I am sorry that you had a delay. We aim to answer all such chats within 60 seconds but it looks like we failed on this occasion. We will try harder! Colin McDougall, Head of Marketing and Savings. Response date: 3rd July 2020

Brilliant customer service, very efficient and friendly!

My phone call was very informative, helpful and quick just what I needed :) Reviewed on: 1st July 2020

Reply from Bath Building Society Hello Thank You for taking the time respond to us. Glad we were able to help in a quick and efficient way. Caroline Customer Support Department. Response date: 2nd July 2020

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