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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Friendly and accessible

Local, helpful and accessible - recommended Reviewed on: 5th May 2021

Reply from Bath Building Society This is great to hear, thanks for your feedback. Holly, Customer Service Team Response date: 8th May 2021

Liz Hayward - a very knowledgeable and most helpful advisor

Very helpful and very efficient at all times. Reviewed on: 5th May 2021

Reply from Bath Building Society Thanks for your wonderful review. Holly, Customer Service Team Response date: 8th May 2021

Excellent service - nothing was too much trouble

I had a number of questions relating to a trust fund and an associated savings account which Corinne either answered immediately or chased up and replied within hours of my question. She has since set up everything we discussed while keeping me informed throughout. Thanks for the excellent service. Regards Lee Shepley Reviewed on: 4th May 2021

Reply from Bath Building Society Thank you for the great feedback, I will pass this onto the team, Louise Savings Operations manager. Response date: 4th May 2021

account query

Louisa on chat excellent customer service. Very easy to get issue sorted. Reviewed on: 4th May 2021

Reply from Bath Building Society Thank you for the lovely feedback, I will pass this onto the team, Louise Savings operations manager. Response date: 4th May 2021

standing or issuesder

excellent knowledge and customer service Reviewed on: 4th May 2021

Reply from Bath Building Society Thanks you Response date: 4th May 2021

bath online connection issue

excellent customer service from jane Reviewed on: 4th May 2021

Reply from Bath Building Society Many thanks for the 5* review! Holly, Customer Service Team Response date: 8th May 2021

Opening a 16-25 regular saver

Very helpful staff member guided me throughout the process Reviewed on: 28th April 2021

Reply from Bath Building Society Thankyou for taking the time to feedback to us! Holly, Customer Service Team Response date: 29th April 2021

Very helpful

Not being a local customer I thought maybe opening an account online would be tricky. It was so easy, Tracey who dealt with my account was so very helpful and I have communicated with her via email. I have been super impressed and wouldn’t hesitate to recommend them. In actual fact, I recommended them to a friend yesterday. Reviewed on: 28th April 2021

Reply from Bath Building Society Thankyou for the wonderful feedback and for recommending us to your friend, so kind! Holly, Customer Service Team Response date: 29th April 2021

Great friendly service

Very approachable. Questions answered straight away by chat. very friendly and prompt service. Reviewed on: 28th April 2021

Reply from Bath Building Society Many thanks for the fantastic review. Holly, Customer Service Team Response date: 29th April 2021

Live chat with Jane, very quick and clear answers! Give her a raise.

Immediate live chat response with clear and concise answers Reviewed on: 26th April 2021

Reply from Bath Building Society This is fantastic, I will pass on your lovely comments to Jane. Holly, Customer Service Team Response date: 27th April 2021

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