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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1826 reviews)

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4.65

Based on 1,826 reviews, last reviewed 15th Nov 2024

993% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Every time I have visited a branch, Wood Street or M... Every time I have visited a branch, Wood Street or Moorland Road, I have been very impressed with the service and how kind and helpful the staff are. ... Read more Reviewed on: 15th November 2024

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (1826)

Friendly service

Staff are always welcoming and helpful Reviewed on: 4th June 2020

Reply from Bath Building Society We are very happy to help, hope to see you soon. Holly, Customer Support Team Response date: 24th June 2020

They are so helpful and lovely people who work in BIBS and I have recommended my neighbour and she has now opened an account with them.

I like going there as they are all so kind and helpful Reviewed on: 4th June 2020

Reply from Bath Building Society So kind of you to recommend us to your neighbour. Thank you. Holly, Customer Support Team Response date: 24th June 2020

Corporate responsibility?

Not impressed with complete lack of corporate governance and the bonuses for a Group Board who have consistently not delivered on bringing this business into the new digital world.. Bonuses must not be given for boardroom mediocrity. Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. Clearly we haven’t done as well as we should have in communicating the improvements we made over the last year or so. We have invested heavily in our IT and IT security which has resulted in us being able to maintain our excellent customer service levels despite the majority of staff now working from home, we have made big improvements to Bath Online which has seen a massive increase in registrations and users, we have added webchat to our website giving our members and business introducers more choice on how to communicate with us, we have already started ‘digital’ projects that will improve our mortgage processing and enable us to open savings accounts via Bath Online and we are also completely overhauling our main website. Added to this we have clearly started working with Smart Money People which is a first step towards us moving away from paper based surveys. Reading our customer reviews gives me great satisfaction that most of our members are very pleased by the service we offer. I know we still have a long way to go but I am proud of what we have delivered and am excited about the transformation projects we have in the pipeline. Kevin Gray, Chief Executive Officer. Response date: 4th June 2020

Customer service

Staff in Moorland Road are always knowledgeable, pleasant and helpful. Interest rates are reasonably competitive given the difficult market but customer loyalty is rewarded which is not the case in many other financial institutions. Reviewed on: 4th June 2020

Reply from Bath Building Society The Moorland Road staff will be delighted with this review. Thanks! Holly, Customer Support Team Response date: 24th June 2020

personal service

Immediate service from staff who answer the phone lines, and treat you like a customer they see every day- even when I haven't been in contact for a year! Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your lovely feedback. Holly, Customer Support Team Response date: 24th June 2020

Great!

I like the frequent communication. Reviewed on: 4th June 2020

Reply from Bath Building Society Many thanks for the feedback. Holly, Customer Support Team Response date: 24th June 2020

Brilliant

Very friendly and always helpful! Reviewed on: 4th June 2020

Reply from Bath Building Society Always happy to help, thanks for the review. Holly, Customer Support Team Response date: 24th June 2020

Good friendly local building society

The staff always seem to try their best. Saving interest rates are low. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the lovely feedback. Holly, Customer Support Team Response date: 24th June 2020

Always good service

The staff are friendly, always answer questions and resolve any query I have Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your wonderful review. Holly, Customer Support Team Response date: 24th June 2020

Great service

So friendly and willing to help! Reviewed on: 4th June 2020

Reply from Bath Building Society Great to hear you are so pleased with the service. Holly, Customer Support Team Response date: 24th June 2020

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