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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2036 reviews)

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4.69

Based on 2,036 reviews, last reviewed 24th Jun 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Katie on online chat v helpful. Katie on online chat v helpful.dealt effectively with my query Reviewed on: 24th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2036)

First time customer experience

Good live chat operator. More care needs to be taken to ensure that links for application forms are relevant to the product information sheet. This reflects on the perceived efficiency of the Society. Reviewed on: 13th July 2020

Reply from Bath Building Society Thank you for leaving us feedback on our new application process. We are always keen to hear from customers so we can improve the service that we offer. Our application form is in the process of being reviewed and our website will be updated shortly. You are more than welcome to contact me if you have further suggestions or comments. Emma Seymour Savings Development Manager Response date: 15th July 2020

Very helpful online chat facility when opening a new account

Needed some information about opening an account and the online help facility (by Liz) was excellent. I like the fact that the society is still a mutual. Reviewed on: 13th July 2020

Reply from Bath Building Society Hello, Thank you for taking the time to send us your views, Glad that you found the chat facility very helpful, Caroline, Customer Support Department. Response date: 15th July 2020

Barry Morgan was very helpful today in our special circumstances

Easy to contact and they listen to customers. Understand problems and continue helping until sorted. Would recommend BBS if interest rates higher! Reviewed on: 10th July 2020

Reply from Bath Building Society Hello, Thank you for your response, so pleased that Barry helped you to sort things out. We do feel that our interest rates are competitive within the market, bearing in mind the rates are very low at this present time. Many Thanks, Caroline, Customer Support Department. Response date: 15th July 2020

Liz was informative and to the point.

Good idea to have a chat line. I didn't have to wait a long time to get a person to chat with. Reviewed on: 10th July 2020

Reply from Bath Building Society Hello , Thank you for your review. Glad you were happy with our Chat and found out the information you needed. Caroline, Customer Support Department. Response date: 15th July 2020

Service par excellence.

As a newcomer to the Bath Building Society, I am impressed by the helpfulness; clarity and efficiency I have experienced . It is a smaller society, and possibly all the better for that, and provides a persona service. Reviewed on: 10th July 2020

Reply from Bath Building Society Good Morning, thank you for taking the time to respond. So pleased that you are happy with service you have received so far. We do like to provide a personal service. Caroline, Customer support Department. Response date: 15th July 2020

Bath online needs improving ....

I want to close a Junior Savings Account for one of my grand daughters and transfer the balance to another ISA provider. I cannot do this online and have been advised to send a letter providing the relevant details. Why, when I am registered with Bath Online, that I cannot complete this information online, or even complete or download a form from Bath Online to enable me to do this? It seems to me that the 'online' facility, is merely lip service Reviewed on: 10th July 2020

Reply from Bath Building Society Good Morning thank you for your feedback regarding our bath online service, we are always keen to hear from our customers so we can improve the service that we offer. Bath online is a service that we have moved forward over the years to try to offer more facilities for our customers, what you raise is a very good point, we will look at what forms are available and add anything that we think is relevant. You can communicate with us in bath online via our secure message facility where we can upload any forms that you may need, also we can upload forms via our webchat service. I would be more than happy to discuss this with you in more detail if you would like to contact me. Emma Seymour Savings Development Manager Response date: 15th July 2020

Prompt service and helpful even in these challenging times

I think the booking system to notification prior to the meeting and the meeting itself went very well. I cannot see how the service can be further improved. I look forward to working with Bath Building Society. Reviewed on: 8th July 2020

Reply from Bath Building Society Hello Thank you for taking the time to give us your view, So pleased to hear the system is working well, especially in these challenging times, Caroline, Customer Support Department. Response date: 9th July 2020

easy to use site and get answers I needed

no everything was fine and got the info I needed Reviewed on: 8th July 2020

Reply from Bath Building Society Hello, Thank you for taking the time to respond to us, Glad you found the Website easy to use and found the answers you needed, Caroline, Customer Support Department. Response date: 9th July 2020

very prompt response to my query.

Easy to contact and usually receive a very prompt reply to questions asked. Reviewed on: 7th July 2020

Reply from Bath Building Society Hello, Thank so much for your review, Caroline, Customer Support Department. Response date: 8th July 2020

Quick to respond to a query

Telephone chat about savings interest rates. Quick and efficient response Reviewed on: 7th July 2020

Reply from Bath Building Society Hello, Thank you for your response. Glad you had an efficient response and found out the information you needed. Caroline, Customer Support Department. Response date: 8th July 2020

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