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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (1969 reviews)

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4.65

Based on 1,969 reviews, last reviewed 11th Mar 2025

14% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Very helpful staff and great interest rates Very helpful staff and great interest rates Reviewed on: 11th March 2025

Latest lowest rating:

1

Can’t log in. Can’t log in. Have been sent unique ID and changed password. Still no joy. Reviewed on: 7th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1969)

Review of the Bath Building Society, Savings:

Local and member owned.

I don't use my acciunt often but now that they have a good Mobile App, it does pretty much everything I want i..e. see my balances, move monies around and open new accounts and download statements. All with very little fuss. Interest rates are consistently good but not necessirliy the best. For fixed rates I did consider Bath but better rates availble from our local Credit Union and also many of the new Digital Banks. I will always keep some savings with Bath because they are local and member owned but the majority of my savings likely to be placed elsewhere. Reviewed on: 18th October 2024

Reply from Bath Building Society Thank you for your feedback, its great to hear that manage your account using our new Mobile App. And also thank you for being a loyal customer. Charlotte Tillen, Savings Services Manager Response date: 25th October 2024

Always very helpful staff always smiling

Always very helpful staff always smiling Reviewed on: 25th January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. Sam Dorrington, Branches Manager Response date: 27th January 2025

My father was a member and lifelong fan and customer...

My father was a member and lifelong fan and customer of BIBS. I have the same very positive experience and am delighted with the ongoing service, Reviewed on: 25th January 2025

Reply from Bath Building Society Thank you very much for the feedback, and it's so great to see that you have had such a positive experience with ourselves like your father. Sam Dorrington, Branches Manager Response date: 27th January 2025

I rate the customer service very highly.

I rate the customer service very highly. Always super friendly and efficient. Reviewed on: 25th January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. Sam Dorrington, Branches Manager Response date: 27th January 2025

Complicated trust process made easier through BBS

Kelsey was so helpful. A trust is a complicated process when you are also dealing with probate and death and she couldn’t have been more patient and helpful. Reviewed on: 24th January 2025

Reply from Bath Building Society Thank you so much for the feedback, and I'm glad Kelsey was able to make the whole process as easy as possible! Sam Dorrington, Branches Manager Response date: 27th January 2025

Popped in to seek advice on how to use the app and o...

Popped in to seek advice on how to use the app and open a savings account for my daughter, Lisa and Gemma were so so so helpful, i really appreciate it, thank you so much!! Reviewed on: 24th January 2025

Reply from Bath Building Society Thank you very much for the feedback, and I'm glad we were able to help you with your query. I will pass the kind words onto both Lisa and Gemma! Sam Dorrington, Branches Manager Response date: 27th January 2025

I always use oldfield park branch and receive excell...

I always use oldfield park branch and receive excellent customer service. I was served by Lisa today who is always friendly and shows an interest. Reviewed on: 24th January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. I will pass the kind words onto Lisa. Sam Dorrington, Branches Manager Response date: 27th January 2025

It was great

It was great. I was helped promptly Reviewed on: 23rd January 2025

Reply from Bath Building Society Thank you very much for the feedback! We are always here to help however we can. Sam Dorrington, Branches Manager Response date: 27th January 2025

It is so nice having people to serve you rather than...

It is so nice having people to serve you rather than a computer and Rachel and Rachelle were most helpful in sorting out my ISA’s. Reviewed on: 23rd January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. I will pass the kind words onto Rachel and Rachelle. Sam Dorrington, Branches Manager Response date: 27th January 2025

Opened a savings account in Wood Street branch, was...

Opened a savings account in Wood Street branch, was served by a young lady called Ann who was both friendly and efficient. Reviewed on: 23rd January 2025

Reply from Bath Building Society Thank you very much for the feedback. I'll be sure to pass it onto Ann who will be delighted to have left such a lasting impression. Sam Dorrington, Branches Manager Response date: 27th January 2025

Went into Wood Street to open an Instant access acco...

Went into Wood Street to open an Instant access account. Reviewed on: 23rd January 2025

Reply from Bath Building Society Thank you very much for the feedback! We are always here to help if you need anything. Sam Dorrington, Branches Manager Response date: 27th January 2025

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