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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1826 reviews)

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4.65

Based on 1,826 reviews, last reviewed 15th Nov 2024

993% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Every time I have visited a branch, Wood Street or M... Every time I have visited a branch, Wood Street or Moorland Road, I have been very impressed with the service and how kind and helpful the staff are. ... Read more Reviewed on: 15th November 2024

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (1826)

Excellent in branch service from a well motivated an...

Excellent in branch service from a well motivated and knowledgeable team. The trading shines through. On-line security is overly complex and a real problem if logged out. Reviewed on: 19th September 2024

Reply from Bath Building Society Hi, thank you very much for your feedback of the branches team. We are always trying to improve our online system, so hopefully you will see improvements soon. Sam Dorrington, Branches Manager Response date: 20th September 2024

A very reliable, friendly local building society

A very reliable, friendly local building society that has interests of their customers at heart. Every time I went there I was met with courteous and efficient staff, no long queues, and whatever i wanted was dealt with promptly and in a friendly manner. Reviewed on: 18th September 2024

Reply from Bath Building Society Hi, thank you very much for your feedback. We always strive to give the best possible service, and we glad we have been able to do that for you. Sam Dorrington, Branches Manager Response date: 20th September 2024

Transferring money

I wanted advice about transferring money from one account to another, the lady who dealt with me was very helpful & told me exactly what was going to happen, I have always found everyone at the branch I usually go always very friendly & very helpful Reviewed on: 18th September 2024

Reply from Bath Building Society Hi, thank you very much for the feedback, and we are glad we were able to assist you. If you need any help in the future, please do just ask! Sam Dorrington, Branches Manager Response date: 20th September 2024

The Staff at Wood Street are easy to talk to and kno...

The Staff at Wood Street are easy to talk to and know their products and set up new accounts quickly. [email protected] Reviewed on: 18th September 2024

Reply from Bath Building Society Hi, thank you very much for the praise of our Wood Street staff. I will pass on the kind words which will be very much appreciated. Sam Dorrington, Branches Manager Response date: 20th September 2024

Branch staff are always friendly and polite.

Branch staff are always friendly and polite. If you ask them questions they are very helpful and if unsure will ask another member of staff for the information Reviewed on: 18th September 2024

Reply from Bath Building Society Hi, thank you very much for your positive words. The staff will always try and help wherever they can! I will pass on the kind words to the team. Sam Dorrington, Branches Manager Response date: 20th September 2024

Always helpful staff.

Always helpful staff. Just the surveys like this that are poor. Reviewed on: 18th September 2024

Reply from Bath Building Society Hi thank you for your feedback. We are always trying to improve how we collect feedback from members, and are happy to hear any ideas you have. Sam Dorrington, Branches manager Response date: 20th September 2024

Have been a member for many years and the rates.

Have been a member for many years and the rates. Of interest on investments have been competitive. Reviewed on: 18th September 2024

Reply from Bath Building Society Thank you for your great feedback, especially regarding our rates. Charlotte Tillen, Savings Services Manager Response date: 20th September 2024

Competitive products but below average user experience

Good products, especially the savings rate but the app and website is difficult to use. Reviewed on: 18th September 2024

Reply from Bath Building Society Thank you for your feedback regarding our rates and online systems. Both the mobile app and Bath Online are currently having work carried out on them to improve the process and fix the current issues. Charlotte Tillen, Savings Services Manager Response date: 20th September 2024

Positive overall. Different to large corporate banks.

Being a building society rather than a bank, things are a bit slower, softer and less obvious. I get worried every time I transfer money in to my account that it is going to the right place. I get worried that when I come to withdraw my money, the organisation won't exist. The savings account is however a great way to prepare for the future, they offer more than the big banks do. It just takes a bit of adjustment. Reviewed on: 18th September 2024

Reply from Bath Building Society Hi, thank you for your feedback. We value members such as yourself for trusting us to look after your finances. If you ever have any worries or questions, please feel free to contact us. Regards, Sam Dorrington, Branches Manager Response date: 20th September 2024

Great service in branch and on-line

Great service in branch and good on-line access to account information. Very much like the society approach to customer engagement with regular opportunities to meet the management team and provide feedback. Competitive savings rates and good savings products. Reviewed on: 17th September 2024

Reply from Bath Building Society The branch team are always more than happy to help out wherever possible, and we are glad you have had a positive experience with ourselves. Thank you very much. Sam Dorrington, Branches Manager Response date: 18th September 2024

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