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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1826 reviews)

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4.65

Based on 1,826 reviews, last reviewed 15th Nov 2024

993% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Every time I have visited a branch, Wood Street or M... Every time I have visited a branch, Wood Street or Moorland Road, I have been very impressed with the service and how kind and helpful the staff are. ... Read more Reviewed on: 15th November 2024

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (1826)

Web site and mobile app issues not displaying accounts

Web site and mobile app issues. Sometimes accounts are not listed at all, sometimes accounts are missing. This needs sorting out. Reviewed on: 17th September 2024

Reply from Bath Building Society Hi, thank you for leaving your feedback. We are aware of the issues surrounding our online systems, and are trying our upmost to rectify this as soon as possible. Sam Dorrington, Branches Manager. Response date: 18th September 2024

small saver

Im not a regular customer, nor a very big saver, but for my purposes, I find the Branch staff very helpful. I like the fact I can still talk to people face to face. It is easy to transfer money. I liked having email alerts if better savings options became available, even if I then did not take it up Reviewed on: 17th September 2024

Reply from Bath Building Society The branch team are always more than happy to help where possible, and will continue to serve as members to the best of their ability. I will pass on the feedback to them. Sam Dorrington, Branches Manager Response date: 18th September 2024

Great Customer Service

Very informative and friendly staff Reviewed on: 16th September 2024

Reply from Bath Building Society Thank you very much for your feedback, we strive to give the best customer service possible! Sam Dorrington, Branches Manager Response date: 18th September 2024

Wood Street - Efficiency

Wood Street - always very efficient with everything Reviewed on: 16th September 2024

Reply from Bath Building Society The girls at Wood Street always try give great service, thank you and I will pass this onto them! Sam Dorrington, Branches Manager Response date: 18th September 2024

The only Building Society for us.

We have had mortgages with Bath Building Society since 1972. In 1991, we wanted to buy a B&B in Bath, and we approached BBS for a mortgage which was approved by the Manager, who said, ‘You’re not going to let us down, are you?’. We have always found Bath Building Society to be friendly and approachable, never impersonable, their staff always helpful. We use Moorland Road Branch and Wood Street Branch in Bath, and there’s usually a familiar face to help. We couldn’t recommend them highly enough. Reviewed on: 16th September 2024

Reply from Bath Building Society Hi, thank you very much for the kind words. We are proud to have such loyal members such as yourself who still come and see us. We look forward to continuing to serve you however we can. Sam Dorrington, Branches Manager Response date: 18th September 2024

It’s great to support a local building society with...

It’s great to support a local building society with relevant products. Reviewed on: 15th September 2024

Reply from Bath Building Society Thank you very much for the kind words, we are always here to support you with your savings! Sam Dorrington, Branches Manager Response date: 18th September 2024

Looks after local interests as well as savers.

Looks after local interests as well as savers. Very welcoming AGM held locally Reviewed on: 15th September 2024

Reply from Bath Building Society We will continue to support our local community which has given so much to us, as well as our valued members such as yourself. Sam Dorrington, Branches Manager Response date: 18th September 2024

Keeping account open as I’ve had it for ages

Whilst it was local when l opened my account, the nearest building society is now approx 10 miles away. I had issues registering on line and when asked for help, l received a rather terse / short reply! I wanted to open an account for my god daughter and was told that’s not possible as she is not related. Their interest rate is nothing to shout about either. So really, I’ve kept the account going simply because I’ve been with them for ages Reviewed on: 15th September 2024

Reply from Bath Building Society Hi, I am sorry that we haven't been able to help you more, if you could leave contact details I will ensure someone reaches out in order to assist you. Sam Dorrington, Branches Manager Response date: 18th September 2024

Good savings rates, good responses to queries, give...

Good savings rates, good responses to queries, give you warning if not meeting withdrawal terms so can qvoid penalties. Documents easy to understand. Reviewed on: 15th September 2024

Reply from Bath Building Society Hi, thank you for your feedback. We will keep trying to give our members the best rates we can offer! Sam Dorrington, Branches Manager Response date: 18th September 2024

Excellent on most fronts!

Friendly customer service - just sorry I have to travel so much further to get it these days. Usually competitive rates Reviewed on: 15th September 2024

Reply from Bath Building Society Hi, thank you very much for the positive feedback, we try and give the best service as possible, you're always welcome to pop in for a chat! Sam Dorrington, Branches Manager Response date: 18th September 2024

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