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Bath Building Society: Savings reviews

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4.71
Based on 2,133 reviews, last reviewed 15th Dec 2025
40% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
1%

Latest highest rating:

5

New Trust Katie was so helpful to use whilst setting up trusts. She was so kind during our telephone call and promised to follow up with us which she did indeed... Read more Reviewed on: 15th December 2025
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Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025
AmKe's avatar
AmKe
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2133)

In branch service review

5
The fact that it is a Building Society/local branch. Friendly and helpful service. Reviewed on: 10th April 2025

Great help received from Rachel

5
My wife and I came in to the Moorland Road branch after experiencing some difficulties online. Rachel was great in helping us oldies and has continued to email us and answer any queries. We chose Bath Building Society because they offer such a good personal service and it is great to call and speak to a person and not a computer. Thank you Rachel for all your help! Reviewed on: 10th April 2025
Reply from Bath Building Society Thank you very much for the feedback! I'll be sure to pass it onto the team in Oldfield Park and especially Rachel who was able to help. We pride ourselves on the service we offer so please do continue to pop in! Sam Dorrington, Branches Manager Response date: 10th April 2025
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Bath Building Society

Excellent staff in the Oldfield Park branch

5
Excellent staff in the Oldfield Park branch. Always ready to help in any situation. Reviewed on: 10th April 2025
Reply from Bath Building Society Thank you very much for the feedback! I'll be sure to pass it onto the team in Oldfield Park. We pride ourselves on the service we offer so please do continue to pop in! Sam Dorrington, Branches Manager Response date: 10th April 2025
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Bath Building Society

Efficient team at Moorland Road

5
Visited Moorland Road Branch to open a Fixed Rate ISA. All completed quickly and efficiently without any problems. Reviewed on: 10th April 2025
Reply from Bath Building Society Thank you very much for the feedback! I'll be sure to pass it onto the team in Oldfield Park. We pride ourselves on the service we offer so please do continue to pop in! Sam Dorrington, Branches Manager Response date: 10th April 2025
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Bath Building Society

Oldfield Park

5
Very pleasant ladies in Oldfield Park - always cheerful and helpful. Reviewed on: 10th April 2025
Reply from Bath Building Society Thank you very much for the feedback! I'll be sure to pass it onto the team in Oldfield Park. We pride ourselves on the service we offer so please do continue to pop in! Sam Dorrington, Branches Manager Response date: 10th April 2025
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Bath Building Society

Online access restored with speed!

5
I had issues accessing my online account on the website and on the App. I spoke with Rokas who helped me through fixing this, but eventually has to pass it to a more technical team. I received a call from Chris who was extremely helpful and fixed the issue. Reviewed on: 10th April 2025
Zach P's avatar
Zach P
Reply from Bath Building Society Hi Ellis, Thank you so much for the feedback. I am so happy to hear that we have been able to solve the issues you were experiencing and both Rokas and Chris were able to help. I will pass the feedback onto both of them, and if you do have any further issues please do reach out to ourselves. Sam Dorrington, Branches Manager Response date: 10th April 2025
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Bath Building Society

In branch service review

5
Your staff are very professional and friendly in their approach to customers. Also, the office never appears to be over-staffed and the staff themselves are always efficient. Reviewed on: 9th April 2025

In branch service review

5
The staff are always friendly and helpful. Reviewed on: 9th April 2025

Katie was very helpful, knowledgeable, polite and fr...

5
Katie was very helpful, knowledgeable, polite and friendly Reviewed on: 9th April 2025
mrs t's avatar
mrs t
Reply from Bath Building Society Thank you for your feedback! We're delighted to hear that Katie provided you with such a positive experience. We strive to ensure our team is always helpful, knowledgeable and friendly. Chris Burns - Customer Service Officer Response date: 5th May 2025
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Bath Building Society

5 star customer service

5
I had multiple issues opening my first ISA with Bath BS, but luckily Charlotte and especially Chris Burns helped me over the phone over two to three days to uncover the obstacles that were making my account creation so difficult, putting in the extra time to prioritise my case and rectify it as fast as possible. Professional, understanding, fantastic all round. I’m very impressed and pleased with how things were handled. Reviewed on: 8th April 2025
Ellis's avatar
Ellis
Reply from Bath Building Society Hi Ellis, Thank you so much for the feedback. I am so happy to hear that we have been able to solve the issues you were experiencing and both Charlotte and Chris were able to help. I will pass the feedback onto both of them, and if you do have any further issues please do reach out. Sam Dorrington, Branches Manager Response date: 10th April 2025
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Bath Building Society

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