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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2036 reviews)

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4.69

Based on 2,036 reviews, last reviewed 24th Jun 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Katie on online chat v helpful. Katie on online chat v helpful.dealt effectively with my query Reviewed on: 24th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2036)

Oldfield Park Branch

I like the friendly, personal service I receive in the Oldfield Park branch. Gemma is very helpful as are all the staff. It is a pleasure to be a member. Reviewed on: 5th March 2025

Reply from Bath Building Society Thank you very much for the feedback. I will pass it onto the team at Oldfield Park and especially Gemma. Please keep coming into see the team! Sam Dorrington, Branches Manager Response date: 7th March 2025

Amazing Moorland Road Branch

Staff at the Moorland Roach branch are all amazing, so welcoming and friendly - nothing is ever too much trouble. Nothing to improve to make my experience better, it is all perfect. AMAZING Reviewed on: 5th March 2025

Reply from Bath Building Society Hi, thank you so much for the feedback. We pride ourselves on the service we provide in the branches. I will be certain to pass on the kind words to the Team at Moorland Road. Sam Dorrington, Branches Manager Response date: 14th March 2025

Excellent customer service

Every time I have called I have been greeted with an exceptionally friendly response who has put my worries at ease and answered my questions without hesitation. Reviewed on: 5th March 2025

Reply from Bath Building Society Hi Kathryn, Thank you so much for the feedback. I am glad we have been able to help you whenever you have need us, and we will continue to do so in the future. Sam Dorrington, Branches Manager Response date: 7th March 2025

Oldfield Park Branch

It’s nice to have a local branch where I always find the staff very friendly and helpful. Reviewed on: 4th March 2025

Reply from Bath Building Society Thank you for the feedback. We pride ourselves on the service we offer in the branches and will continue to do so! Keep coming in whenever you need us. Sam Dorrington, Branches Manager Response date: 7th March 2025

Jess W who helped me went above and beyond to...

Jess W who helped me went above and beyond to help Reviewed on: 4th March 2025

Reply from Bath Building Society Thank you very much for the feedback, and I will pass this onto Jess, who will be delighted to hear she left such an impression with her service. Sam Dorrington, Branches Manager Response date: 7th March 2025

Very Very helpful and friendly staff - especially Ja...

Very Very helpful and friendly staff - especially Jane Cox Reviewed on: 3rd March 2025

Reply from Bath Building Society Hi, thank you so much for the feedback, I'll be sure to pass it onto Jane who will be more than happy to hear the kind words! Sam Dorrington, Branches Manager Response date: 14th March 2025

Spoke to the Manager at Wood Street to tell him what...

Spoke to the Manager at Wood Street to tell him what a delight his staff are. Always friendly and smiling. They are a credit to him. Reviewed on: 3rd March 2025

Reply from Bath Building Society It was an absolute pleasure to meet yourself, and hearing the feedback regarding my team was brilliant. Please continue to feel free to pop in for a chat whenever you are around! Sam Dorrington, Branches Manager Response date: 7th March 2025

Nothing more I could ask for

I get the Service I need and there is nothing that can be improved on at Oldfield Park Branch. Reviewed on: 3rd March 2025

Reply from Bath Building Society Thank you very much for the feedback, and I'm glad to hear we have given such great service. I will pass it onto the team at Oldfield Park. Sam Dorrington, Branches Manager Response date: 7th March 2025

5 Star Service!

I have been a customer for many years and regularly visit Moorland Road Branch on a Saturday morning. I was served by Rachel who is always friendly and approachable. The staff always provide excellent service and they’re everything you could wish! Reviewed on: 3rd March 2025

Reply from Bath Building Society Thank you so much for the feedback. I will pass the positive words back to the Oldfield Park Branch and especially Rachel. I'm glad we were able to help! Sam Dorrington, Branches Manager Response date: 7th March 2025

Great experience

Katie was very clear and concise and answered my questions quickly and professionally. They really put my mind ata ease. Reviewed on: 3rd March 2025

Reply from Bath Building Society Thank you very much for the feedback. I'll feedback to Katie with your kind words and I'm glad she was able to help with your issues. Sam Dorrington, Branches Manager Response date: 7th March 2025

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Bath Building Society: Savings reviews

67% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2036)

Oldfield Park Branch

Amazing Moorland Road Branch

Excellent customer service

Oldfield Park Branch

Jess W who helped me went above and beyond to...

Very Very helpful and friendly staff - especially Ja...

Spoke to the Manager at Wood Street to tell him what...

Nothing more I could ask for

5 Star Service!

Great experience

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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