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Lesley S

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Review of the Bath Building Society, Savings:

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My experience has been good generally

My experience has been good generally, but I'm disappointed that I can no longer request transfers of money to my bank account by telephone or email and my nearest branch is inaccessible since the local agency closed down. Reviewed on: 10th February 2026

Reply from Bath Building Society Dear Lelsey, Thank you for sharing your feedback. I’m really pleased to hear that your experience with us has generally been positive, but I’m sorry for the inconvenience caused by recent changes to how we process withdrawal requests and the closure of your local branch. I’m a little concerned to hear that you’ve had difficulties requesting withdrawals from your account over the phone, especially as this is a service we still offer. I’d really like the opportunity to speak with you about this to ensure there aren’t any other factors affecting your experience, and to make sure that going forward you’re fully up-to-date on the easiest and most convenient ways to withdraw from your account. Please feel free to contact me directly at [email protected], especially if you continue to experience any issues managing your accounts! Chris Burns – Customer Service Officer Response date: 12th February 2026

Review of the Bath Building Society, Savings:

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I regularly use the customer telephone service which...

I regularly use the customer telephone service which is very useful as I am unable to attend a branch in person due to mobility issues. The telephone is answered promptly and the service agents are very helpful. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Lesley, I am glad that we are able to offer alternatives for yourself to contact us as you can no longer visit our branches. We will continue to make your life as easy as possible. Sam Dorrington, Branches Manager Response date: 10th March 2025

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