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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2295 reviews)

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4.73

Based on 2,295 reviews, last reviewed 26th Feb 2026

247% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Fast service and great communication. Fast service and great communication. Rachelle dealt well with my account opening process today. Reviewed on: 26th February 2026

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Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2295)

Came into Oldfield park today to open a new account.

Came into Oldfield park today to open a new account. Daisy and the whole team were really helpful, thank you! Reviewed on: 29th January 2026

Reply from Bath Building Society Thank you for sharing this lovely review. I’m really pleased to hear your visit to the Oldfield Park branch went so well. It’s great to know Daisy and the rest of the team were able to make opening your new account a smooth and helpful experience Thank you again for taking the time to leave your feedback. Chris Burns – Customer Service Officer Response date: 30th January 2026

Good service, easy to apply account

Good service, easy to apply account Reviewed on: 28th January 2026

Reply from Bath Building Society Thank you for taking the time to leave your feedback. We work hard to make the process as straightforward as possible, so it’s great to know that came through in your experience. Chris Burns – Customer Service Officer Response date: 30th January 2026

Very patient and helpful response to my enquiry

Very patient and helpful response to my enquiry Reviewed on: 27th January 2026

Reply from Bath Building Society Thank you for your kind review. I’m really pleased to hear that you received such a patient and helpful response to your enquiry. Thanks again for taking the time to share your feedback. Chris Burns – Customer Service Officer Response date: 30th January 2026

The telephone is answered by a real live person, all...

The telephone is answered by a real live person, all the staff I encountered were friendly, professional and knowledgable. Reviewed on: 27th January 2026

Reply from Bath Building Society Thank you for sharing such positive feedback. Your comments mean a lot to us! Chris Burns – Customer Service Officer Response date: 30th January 2026

I like the friendly staff, and the way they give inf...

I like the friendly staff, and the way they give information. Reviewed on: 27th January 2026

Reply from Bath Building Society Thank you for sharing your feedback. We always aim to make every visit feel welcoming and straightforward, so I’m really pleased that this has been your experience. Chris Burns – Customer Service Officer Response date: 30th January 2026

I like the friendly staff and the way they give info...

I like the friendly staff and the way they give information. Reviewed on: 26th January 2026

Reply from Bath Building Society Thank you for your feedback. It’s great to hear that you appreciate our friendly team and the clear, helpful way they share information! Thanks again for taking the time to leave a review. Chris Burns – Customer Service Officer Response date: 30th January 2026

The telephone is answered by a real live person.

The telephone is answered by a real live person. All the staff I encountered were friendly, professional and knowledgeable. Reviewed on: 26th January 2026

Reply from Bath Building Society Thank you for taking the time to leave a positive review. It’s great to hear that being able to speak with a real person on the phone made a difference for you. I’m also really pleased that every member of the team you met came across as friendly and professional! Chris Burns – Customer Service Officer Response date: 30th January 2026

Always friendly and helpful service.

Served by Rachelle in Oldfield Park. Always friendly and helpful service. Reviewed on: 21st January 2026

Reply from Bath Building Society Thank you for sharing this lovely feedback. It’s wonderful to hear that Rachelle in our Oldfield Park branch has consistently provided you with friendly and helpful service. I’ll make sure your kind words are passed on to her . Chris Burns – Customer Service Officer Response date: 30th January 2026

Friendly staff, local service and passbooks.

Friendly staff, local service and passbooks. Keep the branch in person service. Reviewed on: 21st January 2026

Reply from Bath Building Society Thank you for sharing your thoughts. It’s great to hear you’ve had such positive experiences with our Branch Team. We appreciate you taking the time to let us know. Chris Burns – Customer Service Officer Response date: 30th January 2026

Chat reply was prompt and gave the information I ask...

Chat reply was prompt and gave the information I asked for Reviewed on: 20th January 2026

Reply from Bath Building Society Thanks for letting us know about your experience. I’m really pleased to hear that our chat team responded promptly and were able to give you exactly the information you needed! Chris Burns – Customer Service Officer Response date: 21st January 2026

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