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Alan Langton

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Review of the Bath Building Society, Savings:

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Missing the City, still with the Building Society.

I invested savings with Bath Building Society while I lived in that lovely city. Staff in the branch and in HQ always combined efficiency with friendliness. Now that I am no longer able to live in Bath I still receive first class service on line, by post or telephone. Reviewed on: 10th March 2025

Reply from Bath Building Society Hi Alan, Thank you for your kind words! Its great to hear that you've had such a positive experience with Bath Building Society, both in-person and remotely. It's wonderful to know that our staff's efficiency and friendliness have made a lasting impression on you. We're committed to providing first-class service, no matter where you are. Chris Burns - Customer Service Officer Response date: 10th March 2025

Review of the Bath Building Society, Savings:

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Society Member No Longer Able to Visit Branch

Long standing member of the society. I know longer need a mortgage but have to manage my savings carefully in retirement. Always had excellent personal service from Bath Building Society. For family reasons I no longer live in or near to Bath. I miss opportunities to call in at the branch but on line, on the phone or by post I still get excellent service. I think that being a Mutual sets that culture. Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

Review of the Bath Building Society, Savings:

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Modest in Size. Big in Heart.

I have been a member for many years. Always a joy to deal with. For family reasons I no longer live in Bath, and actually miss having opportunities to pop into the branch. But the on-line service is excellent with real - named - people at the other end! Reviewed on: 4th April 2023

Reply from Bath Building Society Hi Alan, thank you for your feedback, we'll pass it on to the Branch team. Glad to hear you like the online service too. Many thanks, Jo Gillow, Communications Manager. Response date: 5th April 2023

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