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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1826 reviews)

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4.65

Based on 1,826 reviews, last reviewed 15th Nov 2024

993% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Every time I have visited a branch, Wood Street or M... Every time I have visited a branch, Wood Street or Moorland Road, I have been very impressed with the service and how kind and helpful the staff are. ... Read more Reviewed on: 15th November 2024

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (1826)

My call was responded quickly and a solution for the...

My call was responded quickly and a solution for the problem that we were facing was proposed. Once action was taken, the matter was resolved within two working days, which was satisfactory, considering the circumstances. Reviewed on: 27th September 2024

Reply from Bath Building Society Thank you for this great feedback regarding the customer service you received, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 1st October 2024

Thankyou Charlotte

Despite receiving a new account when it wasnt open Charlotte was excellent in resolving the issue Reviewed on: 27th September 2024

Reply from Bath Building Society Hi, thank you so much for your positive feedback regarding my colleague Charlotte. I will be sure to pass on the kind words, and if you have any further issues please do let us know! Sam Dorrington, Branches Manager Response date: 1st October 2024

In branch service review

It's local and friendly and often has good interest rates. Reviewed on: 25th September 2024

Reply from Bath Building Society Thank you so much for your feedback. We will continue to serve all of our members as best as possible in the future! Sam Dorrington Branches Manager Response date: 7th October 2024

long time a customer

Been a customer for many years and always been pleased at being so. Reviewed on: 23rd September 2024

Reply from Bath Building Society Thank you for your feedback, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 24th September 2024

Bath is very good and works well for me.

Bath is very good and works well for me. Reviewed on: 22nd September 2024

Reply from Bath Building Society Thank you for your feedback, its appreciated. Charlotte Tillen, Savings Services Manager Response date: 23rd September 2024

Excellent service

I have had a number of savings accounts/products which have always performed as advertised. Th flow of information is excellent and the staff are always very helpful particularly when dealing with telephone calls. Reviewed on: 21st September 2024

Reply from Bath Building Society Thank you for your great feedback regarding our team and our products, I will pass this back to them. Charlotte Tillen, Savings Services Manager Response date: 23rd September 2024

I have always found my visits to Wood street very fr...

I have always found my visits to Wood street very friendly and welcoming. Nothing is too much trouble. I have recommended friends in the past and they too tell me how much they value that recommendation. Reviewed on: 21st September 2024

Reply from Bath Building Society Thank you for your lovely feedback regarding our team at Wood Street, I will pass this back to over to them. Charlotte Tillen, Savings Services Manager Response date: 23rd September 2024

As I don't live local to any branch

As I don't live local to any branch , I have to transact by post or telephone.. Rang and spoke to an efficient m of staff who understood my needs and the transaction was carried out simply and promptly Reviewed on: 19th September 2024

Reply from Bath Building Society Thank you for your lovely feedback regarding the team, I will pass this back to them. Charlotte Tillen, Savings Services Manager Response date: 19th September 2024

The renewal of my fixed ISA last year was a shambles.

The renewal of my fixed ISA last year was a shambles. The on-line service is not easy to use. Reviewed on: 19th September 2024

Reply from Bath Building Society Thank you for your feedback regarding your fixed rate ISA maturity. Unfortunately due to system issues, there was a delay in processing the maturity. These issues have now been fixed so this error doesn't happen for you in the future. Charlotte Tillen, Savings Services Manager Response date: 20th September 2024

Good interest rates

Good interest rates and always kept up to date with changes. Reviewed on: 19th September 2024

Reply from Bath Building Society Thank you for your feedback regarding our rates and communication, it's great to hear. Charlotte Tillen, Savings Services Manager Response date: 19th September 2024

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