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George C

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Review of the Bath Building Society, Savings:

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Can speak to local customer service!

I would recommend the building society except it doesn’t take new savers. when l called and spoke to a customer service adviser, he was excellent. Reviewed on: 11th February 2026

Reply from Bath Building Society Dear George, Thank you for your review. I'm pleased to hear that you were able to speak with our customer service team and that your experience with the adviser was excellent! With regard to your point about us not taking on new savers, some of our accounts are indeed only available to customers who have saved with us for at least 12 months, or to those who live, work, or study in the BA1 or BA2 areas. We regularly review these requirements to ensure we are offering the best possible options to potential new customers. We do, however, have a range of accounts that are available to customers who live outside of Bath or who do not already save with us. If you would like any more information about our accounts, or if you have any further questions, please feel free to reach out to me directly at [email protected]. Chris Burns – Customer Service Officer Response date: 12th February 2026

Review of the Bath Building Society, Savings:

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Keeping account open as I’ve had it for ages

Whilst it was local when l opened my account, the nearest building society is now approx 10 miles away. I had issues registering on line and when asked for help, l received a rather terse / short reply! I wanted to open an account for my god daughter and was told that’s not possible as she is not related. Their interest rate is nothing to shout about either. So really, I’ve kept the account going simply because I’ve been with them for ages Reviewed on: 15th September 2024

Reply from Bath Building Society Hi, I am sorry that we haven't been able to help you more, if you could leave contact details I will ensure someone reaches out in order to assist you. Sam Dorrington, Branches Manager Response date: 18th September 2024

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