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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

Being part of the Bath Building Society family.

Visiting Bath Building Society can be a pleasurable experience even if it is to withdraw money. The desk staff are so friendly, professional and efficient. One member of staff has been with the society for over 25 years and you receive a very warm welcome as you enter. It is almost as if the people there are your family. Now aged 83 years I have been a member since my mother introduced me as a child. Continuous membership of seven decades says it all. Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you very much for your feedback. I am pleased to hear you enjoy visiting our branches and feel so valued as a member. Lauren - Customer Service Team Leader Response date: 12th February 2026

Good service and local

Good service from a locally based company Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you for your comments. I am pleased you are happy with our service. Lauren - Customer Service Team Leader Response date: 12th February 2026

Having a local office to visit and importantly a pho...

Having a local office to visit and importantly a phone to call to same local office with queries. Daisy was very helpful. Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you for your feedback. I am happy Daisy was able to assist you. Lauren - Customer Service Team Leader Response date: 12th February 2026

Having a local office to visit and importantly a pho...

Having a local office to visit and importantly a phone to call to same local office with queries. Daisy was very helpful. Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you for your feedback. I am happy Daisy was able to assist you. Lauren - Customer Service Team Leader Response date: 12th February 2026

Great customer service and peoduct information

I have found customer service to be excellent both on the phone and in the branch. It is important to me that I can access a branch. You have always been helpful in finding me the best value ISA and dealing with all the paperwork quickly Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you are happy with your ISA and felt this was dealt with promptly. Lauren - Customer Service Team Leader Response date: 12th February 2026

Good Advice..

They have given me very good advice on choosing the right place for my savings Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased you are happy with your savings options. Lauren - Customer Service Team Leader Response date: 12th February 2026

always friendly and patient.

Staff are always available, friendly and patient. Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you for your feedback. I am happy to hear you have had a positive experience with us. Lauren - Customer Service Team Leader Response date: 12th February 2026

Friendly Service

Friendly staff, and knowledgable. Local business. Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you for your comments. It is nice to hear your find our staff friendly and knowledgeable. Lauren - Customer Service Team Leader Response date: 12th February 2026

Brilliant staff

Staff always available for help, kind and courteous. A pleasure to deal with Bath BS nothing is too much trouble for them. Very knowledgeable. Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you for your comments. I am happy to hear you find our staff knowledgeable and courteous. Lauren - Customer Service Team Leader Response date: 12th February 2026

I have been with BIBS for nearly 20 years.

I have been with BIBS for nearly 20 years. In that time, I have found every single member of staff helpful, extremely friendly and have always resolved any queries ive had. The online services need a bit of work though! Reviewed on: 11th February 2026

Reply from Bath Building Society Hi Joanne, Thank you so much for the feedback, and it's great to hear you've had positive experiences when dealing with our staff both in person and over the phone. We are aware that our online/app offering might not be as up to scratch as we would all like it to be, and are working hard to rectify this as soon as possible to continue improving the digital experience. Regards, Sam Dorrington Branches Manager Response date: 13th February 2026

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Bath Building Society: Savings reviews

32% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2370)

Being part of the Bath Building Society family.

Good service and local

Having a local office to visit and importantly a pho...

Having a local office to visit and importantly a pho...

Great customer service and peoduct information

Good Advice..

always friendly and patient.

Friendly Service

Brilliant staff

I have been with BIBS for nearly 20 years.

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

Join Smart Money People

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