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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1826 reviews)

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4.65

Based on 1,826 reviews, last reviewed 15th Nov 2024

763% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Every time I have visited a branch, Wood Street or M... Every time I have visited a branch, Wood Street or Moorland Road, I have been very impressed with the service and how kind and helpful the staff are. ... Read more Reviewed on: 15th November 2024

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (1826)

Very friendly counter staff

Very friendly counter staff, opened my account swiftly, pleasant and professional. Made me feel like a valued customer. Good savings product. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you so much for the great feedback regarding our branches staff. I will pass it onto the team. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Very professional

Very helpful staff good saving accounts Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the team. Charlotte Tillen, Savings Services Manager Response date: 21st October 2024

I have a 16-25 saver, fab rates.

I have a 16-25 saver, fab rates. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding the interest rate of our 16-25 regular saver account, it really is a great rate. Charlotte Tillen, Savings Services Manager Response date: 21st October 2024

On-line application very easy to navigate.

On-line application very easy to navigate. No hassle at all, very efficient service. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding opening an account via Bath Online. Its great to hear that you're pleased with the efficiency of the site. Charlotte Tillen, Savings Services Manager Response date: 21st October 2024

Staff are always helpful and friendly

Staff are always helpful and friendly Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding the team, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 21st October 2024

Great to actually speak directly to a knowledgeable...

Great to actually speak directly to a knowledgeable person(Jess) directly, who helped navigate opening a new account, on line. Thank you Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback regarding how helpful Jess was with helping you open an account, I will pass this back to her. Charlotte Tillen, Savings Services Manager Response date: 17th October 2024

Renewing savings online

I emailed the relevant documents and had a confirmation of action in a very few minutes. So simple, even for a very old codger like me. Reviewed on: 10th October 2024

Reply from Bath Building Society Thank you for your feedback regarding the efficiency of our team, it was great to hear. Charlotte Tillen, Savings Services Manager Response date: 11th October 2024

Stop wasting trees!

An account I have with BBS is reaching maturity and, to inform me of that fact, I have received 13 sheets of high quality paper printed on one side only! Need I say more? Reviewed on: 6th October 2024

Reply from Bath Building Society Thank you for your feedback regarding your maturity letter. We also included KPI’s for the additional products that are available to you once your product matures along with your maturity letter. The KPI’s include all the information required so you can make the decision on the product that’s best for you. I will pass your feedback back regarding printing on both sides over to our marketing department. Charlotte Tillen, Savings Services Manager. Response date: 7th October 2024

Efficient live chat

The person i spoke on live chat was efficient and got me through the process as quick as possible. Reviewed on: 3rd October 2024

Reply from Bath Building Society Thank you for your feedback regarding Kelsey's service with your online chat, I will pass this back to her. Charlotte Tillen, Savings Services Manager Response date: 4th October 2024

Loyalty savings rate

Loyalty savings rate is excellent Reviewed on: 29th September 2024

Reply from Bath Building Society Thank you for your feedback regarding our rate, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 1st October 2024

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Bath Building Society: Savings reviews

763% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (1826)

Very friendly counter staff

Very professional

I have a 16-25 saver, fab rates.

On-line application very easy to navigate.

Staff are always helpful and friendly

Great to actually speak directly to a knowledgeable...

Renewing savings online

Stop wasting trees!

Efficient live chat

Loyalty savings rate

Review Bath Building Society: Savings now

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