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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2014 reviews)

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4.68

Based on 2,014 reviews, last reviewed 2nd May 2025

152% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Chris helped to resolve an ongoing technical issue a... Chris helped to resolve an ongoing technical issue and was very helpful and quick to respond Reviewed on: 2nd May 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2014)

Always cheerful, efficient and helpful when contacted.

Alays cheerful, efficient and helpful when contacted. Issues clear descriptions of products and warning if interest rates going up or down. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi John, Thank you very much for the feedback, and glad we've been able to help whenever you've needed us. Please continue to get in contact if you ever need to. Sam Dorrington, Branches Manager Response date: 7th March 2025

Super building society and local

Staff are so helpful and I like the fact it's a local business. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Nicola, Thank you very much for the feedback. We will continue to serve our loyal members to the best of our ability! Sam Dorrington, Branches Manager Response date: 7th March 2025

Happy People

When I go into the Branch’s the people have always greeted me with a smile and are very polite,excellent people they have been trained well. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Michael, Thank you so much for the positive words. We pride ourselves on the great service we offer here. I will be sure to pass on the kind words to the Branches Team. Sam Dorrington, Branches Manager Response date: 7th March 2025

It’s great to have still have passbooks

I visited the branch in Moorland Road on Saturday to open a Fixed Rate ISA. My old provider stopped issuing passbooks so I came to Bath Building Society as they still give you the option of having a book, it’s great to have the choice! Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you very much for the feedback. We have no plans to remove our passbooks and will continue to give our members the choice if they would like one! Sam Dorrington, Branches Manager Response date: 7th March 2025

Great service at Oldfield Park

I opened a Lifetime ISA account at the Oldfield Park branch, and I was very impressed with the helpful and friendly service I received from both Gemma and Katie. I decided on Bath Building Society for my account, as I like the idea of having a local branch I can use. Great service! Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you so much for the positive feedback. We are glad you chose ourselves as your LISA provider, and I will pass the positive feedback onto both Katie and Gemma. Sam Dorrington, Branches Manager Response date: 7th March 2025

LISALISA

Opened a LISA & it’s been smooth all the way! Reviewed on: 5th March 2025

Reply from Bath Building Society Hi Jem, Thanks for the feedback. Glad to hear you've not had any issues. If you ever need to get in touch regarding anything, please do so. Sam Dorrington, Branches Manager Response date: 7th March 2025

Great customer service.

Great customer service. Great rates too. Setting up online or app banking Is a pain though. Reviewed on: 5th March 2025

Reply from Bath Building Society Hi Dylan, Thank you for the positive feedback. We are always trying to improve our online systems, and if you do have any issues please do get in touch and we will assist however we can. Sam Dorrington, Branches Manager Response date: 7th March 2025

good but this question too for a poor typist!

good but this question too for a poor typist! Reviewed on: 5th March 2025

Reply from Bath Building Society Hi Douglas, Thank you very much for the feedback. If we can ever help with anything please do get in touch with ourselves. Sam Dorrington, Branches Manager Response date: 7th March 2025

Oldfield Park Branch

I like the friendly, personal service I receive in the Oldfield Park branch. Gemma is very helpful as are all the staff. It is a pleasure to be a member. Reviewed on: 5th March 2025

Reply from Bath Building Society Thank you very much for the feedback. I will pass it onto the team at Oldfield Park and especially Gemma. Please keep coming into see the team! Sam Dorrington, Branches Manager Response date: 7th March 2025

Amazing Moorland Road Branch

Staff at the Moorland Roach branch are all amazing, so welcoming and friendly - nothing is ever too much trouble. Nothing to improve to make my experience better, it is all perfect. AMAZING Reviewed on: 5th March 2025

Reply from Bath Building Society Hi, thank you so much for the feedback. We pride ourselves on the service we provide in the branches. I will be certain to pass on the kind words to the Team at Moorland Road. Sam Dorrington, Branches Manager Response date: 14th March 2025

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