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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2349 reviews)

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4.74

Based on 2,349 reviews, last reviewed 24th Jun 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Setting up a trust account had been really difficult... Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2349)

Can speak to local customer service!

I would recommend the building society except it doesn’t take new savers. when l called and spoke to a customer service adviser, he was excellent. Reviewed on: 11th February 2026

Reply from Bath Building Society Dear George, Thank you for your review. I'm pleased to hear that you were able to speak with our customer service team and that your experience with the adviser was excellent! With regard to your point about us not taking on new savers, some of our accounts are indeed only available to customers who have saved with us for at least 12 months, or to those who live, work, or study in the BA1 or BA2 areas. We regularly review these requirements to ensure we are offering the best possible options to potential new customers. We do, however, have a range of accounts that are available to customers who live outside of Bath or who do not already save with us. If you would like any more information about our accounts, or if you have any further questions, please feel free to reach out to me directly at [email protected]. Chris Burns – Customer Service Officer Response date: 12th February 2026

The staff are always friendly and extremely helpful.

The staff are always friendly and extremely helpful. So much more pleasant then dealing with a faceless organisation. Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you for your comments. It is nice to hear you are pleased with our service. Lauren - Customer Service Team Leader Response date: 12th February 2026

Helpful customer services, and respond quickly

Helpful customer services, and respond quickly Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you for your comments. I am pleased to hear you are happy with our response times. Lauren - Customer Service Team Leader Response date: 12th February 2026

Allways an amiable experience.

Allways an amiable experience. Polite and informative . Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear you are satisfied with your experience. Lauren - Customer Service Team Leader Response date: 12th February 2026

Excellent children & young people's savings accounts

Bath Building Society's children and young person's savings accounts are fantastic, and their customer service is excellent. They're also an important, visible, trustwrothy organisation within the local community. Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you for your comments. It is lovely to hear you are happy with your Savings accounts and our customer service. Lauren - Customer Service Team Leader Response date: 12th February 2026

Opened an account today - simple process.

Opened an account today - simple process. Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear you were able to open your account with ease. Lauren - Customer Service Team Leader Response date: 12th February 2026

Came in to open a Bond account - very easy to do.

Came in to open a Bond account - very easy to do. Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you for your comments. I am pleased to hear you were able to open your Bond Account with ease. Lauren - Customer Service Team Leader Response date: 12th February 2026

Access on line!

My only problem is their www site over complicated when I when to check on my account! Reviewed on: 11th February 2026

Reply from Bath Building Society Dear JJ, Thank you for taking the time to share your feedback. I’m sorry to hear that you found our website a little overcomplicated when trying to check your account - I know how frustrating that can be. We’re always looking at ways to make online access smoother and more intuitive, so your comments are genuinely helpful. If you ever need guidance navigating any part of the site, or if you experience any technical issues, please feel free to contact me directly at [email protected]. I will do my best to help resolve any complications! Chris Burns – Customer Service Officer Response date: 12th February 2026

Going in to Bath Building Society is a pleasure -

Going in to Bath Building Society is a pleasure - friendly, efficient and professional. Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you for your kind comments. I am pleased to hear you enjoy visiting our branches. Lauren - Customer Service Team Leader Response date: 12th February 2026

Purvis1234

Always kept well informed., advising on changes. Reviewed on: 11th February 2026

Reply from Bath Building Society Thank you for your feedback. I am glad to hear you are kept well informed with your account. Lauren - Customer Service Team Leader Response date: 12th February 2026

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