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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2035 reviews)

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4.69

Based on 2,035 reviews, last reviewed 16th Jun 2025

62% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Rokas was very helpful and resolved my issues prompt... Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple o... Read more Reviewed on: 16th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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Bath Building Society Savings reviews (2035)

Very helpful, friendly staff, always give sound advice

Very helpful, friendly staff, always give sound advice Reviewed on: 9th March 2025

Reply from Bath Building Society Thank you for your message! We're pleased to hear that you find our staff very helpful, friendly, and always providing good information. Your positive experience is important to us, and we look forward to continuing to serve you with the same level of excellence. Chris Burns - Customer Service Officer Response date: 10th March 2025

Excellent customer service and options.

Every time I have visited the beach office, I have been seen quickly by a welcoming and helpful member of staff. I am very pleased with the customer service and by the savings options, which compare favourably with thebig banks’. Reviewed on: 9th March 2025

Reply from Bath Building Society Hi Jane, Thank you so much for your kind words! We're delighted to hear that you've had such positive experiences. Our team strives to provide prompt and friendly service, and it's wonderful to know that our efforts are appreciated. Your feedback is greatly valued and motivates us to continue delivering excellent service. Chris Burns - Customer Service Officer Response date: 14th March 2025

Always very helpful and friendly in Branch

Always very helpful and friendly in Branch Reviewed on: 9th March 2025

Reply from Bath Building Society Hi Carol, Thanks for the feedback. We pride ourselves on the great service we give in branch and no task is too small. I will pass the kind words onto the Branches Team. If you ever need to contact us, please do reach out. Sam Dorrington, Branches Manager Response date: 14th March 2025

Local society with several actual branches locally.

Local society with several branches locally. Staff always helpful, great to manage things in person, although I understand online is available Reviewed on: 9th March 2025

Reply from Bath Building Society Hi Louise, Thanks for the feedback. We pride ourselves on the great service we give in branch and no task is too small. I will pass the kind words onto the Branches Team. If you ever need to contact us, please do reach out. Sam Dorrington, Branches Manager Response date: 14th March 2025

Great service, local, friendly , helpful.

Great service, local, friendly , helpful. Reviewed on: 9th March 2025

Reply from Bath Building Society Hi Kappa, Thank you for your kind feedback! We're glad to hear that you find our service great, local, friendly and helpful. We appreciate your positive experience and look forward to continuing to provide you with excellent service. Chris Burns - Customer Service Officer Response date: 10th March 2025

Bath Building Society are the Best!

Fantastic to be able to phone up and get to speak to somebody in the branch. I’ve been with BIBS for many years, have moved away from the Bath area but retain my two accounts with them. Reviewed on: 9th March 2025

Reply from Bath Building Society Hi Karen, Thank you for your helpful feedback! We're thrilled to hear that you find Bath Building Society to be the best and that you appreciate being able to speak to someone in the branch or when you call. It's wonderful to know that you've stayed with us for many years, even after moving away from the Bath area. Your loyalty means a lot to us, and we look forward to continuing to help you as and when we're needed! Chris Burns - Customer Service Officer Response date: 10th March 2025

Great customer service

Staff are always friendly and take time to listen to customers. Highly recommend to friends and family. Reviewed on: 9th March 2025

Reply from Bath Building Society Hi James, Thank you for your message! We're pleased to hear that our staff are always friendly and take the time to listen. Your recommendation to friends and family means a lot to us, and we look forward to continuing to provide you with the best service possible. Chris Burns - Customer Service Officer Response date: 10th March 2025

Keep It Local!

There are financial institutions offering a little more interest on some products but I do consider it important support local folk. I like to think my savings are helping local first time buyers. IMO Bath has far too many students renting properties that should be first time buyers or family homes. Reviewed on: 8th March 2025

Reply from Bath Building Society Thank you for your thoughtful feedback! We're glad to hear that you value supporting local institutions and appreciate the impact your savings can have on first-time buyers in the community. Your support means a lot to us, and we look forward to continuing to assist you whenever needed! Chris Burns - Customer Service Officer Response date: 10th March 2025

Great, High interest savings account.

Great, High interest savings accounts from a great city. This really got me, as it is also a building society you have a bit of a more say in what happens, and the support is great. Could do with a slightly better website login and appearance, but that is not as important for a bank- the banking is, so I give it 9/10. Plan on opening more savings accounts as well in the near future. Reviewed on: 7th March 2025

Reply from Bath Building Society Hi Mathew, Thank you for your fantastic feedback! We're pleased to hear that you appreciate our high-interest savings accounts and the unique benefits of being part of a building society. It's great to know that you value having a say in what happens. We also appreciate your constructive feedback regarding the website login and appearance, and we'll take it into consideration for future improvements. Lastly, its wonderful to hear you plan on opening more savings accounts with us in the future - we look forward to assisting you when the time comes! Chris Burns - Customer Service Officer Response date: 10th March 2025

Over 70 years and I still trust them with my savings.

When I was a child my Mum opened an account for me at what was then Bath Investment & Building Society decades later to become Bath Building Society. Now aged 82 years, I still invest with them as I receive consistently good rates of interest and customer service from the staff there is `second to none`. Reviewed on: 7th March 2025

Reply from Bath Building Society Hi Cyril, Thank you for sharing your wonderful story! We're honoured to have earned your trust over the past 70 years. It's heart-warming to hear that your Mum opened your first account for you at Bath Building Society and It means a lot that, at 82 years old, you still invest with us and appreciate our good rates and exceptional customer service. Your loyalty is very important to us and always appreciated. Chris Burns - Customer Service Officer Response date: 10th March 2025

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