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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

I have a passbook with the account - which is import...

I have a passbook with the account - which is important to me. It means that I know the exact amount of money I have in my account. Reviewed on: 23rd February 2026

Reply from Bath Building Society Thank you for sharing your thoughts with us. I’m really glad to hear that having a passbook is important to you - it’s important to us as well, as we know many customers value the reassurance of seeing their exact balance clearly recorded in one place! Chris Burns – Customer Service Officer Response date: 27th February 2026

Satisfied customer

I have had a regular saver with Bath BS for many years. Especially for such a small building society, the experience has been fantastic - online services for comparably sized societies I have used before have been far more patchy and hard to use. Highly reccommended. Reviewed on: 22nd February 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear you are satisfied with our online services. Lauren - Customer Service Team Leader Response date: 23rd February 2026

Speaking to a person

I was having trouble with managing my account online so I phoned and everything was sorted quickly and efficiently. Reviewed on: 21st February 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear you were supported by our team to manage your account. Lauren - Customer Service Team Leader Response date: 23rd February 2026

Bath BS review

Nice to have real person to talk too at your Wood St branch. Reviewed on: 19th February 2026

Reply from Bath Building Society Thank you for your comments. I am pleased to hear you enjoy visiting our Wood Street Branch. Lauren - Customer Service Team Leader Response date: 20th February 2026

Excellent service and clear communication

I have set up two savings accounts with Bath Building Society & on both occasions the process has been very simple with clear communication. Reviewed on: 18th February 2026

Reply from Bath Building Society Thank you for your feedback. It is great to hear you have been able to open 2 accounts with ease! Lauren - Customer Service Team Leader Response date: 20th February 2026

Very supportive on-line team helping to get fixed ra...

Very supportive on-line team helping to get fixed rate ISA set up as a new customer. Reviewed on: 18th February 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear you opened your Fixed Rate ISA supported by our team. Lauren - Customer Service Team Leader Response date: 20th February 2026

Friendly

I like Bath Building Society as it is a convenient local business. Ella was very friendly when she served us. Reviewed on: 18th February 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased Ella was able to support you, and I will be sure to share this feedback with her. Lauren - Customer Service Team Leader Response date: 20th February 2026

1 year fixed rate bond

We like Bath Building Society for its competitive interest rates and it’s convenient. We were served by Daisy who was helpful and highly efficient. Reviewed on: 18th February 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased that Daisy was able to help you, and I will share this feedback with her! Lauren - Customer Service Team Leader Response date: 20th February 2026

Quick and easy to open an account.

Quick and easy to open an account. Good communication back and got a call from a human which was nice! Reviewed on: 18th February 2026

Great Service

I’ve been with bath building society for some time now, customer service has always been great. They are quick to help and make things very easy for you! Reviewed on: 17th February 2026

Reply from Bath Building Society Thank you for your continued support; it is great to hear your experience with us has been so positive. Lauren - Customer Service Team Leader Response date: 20th February 2026

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