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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1826 reviews)

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4.65

Based on 1,826 reviews, last reviewed 15th Nov 2024

763% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Every time I have visited a branch, Wood Street or M... Every time I have visited a branch, Wood Street or Moorland Road, I have been very impressed with the service and how kind and helpful the staff are. ... Read more Reviewed on: 15th November 2024

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (1826)

Good customer services helpful and informative

Good customer services helpful and informative Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you for the feedback. We are always happy to help however we can. Regards, Sam Dorrington, Branches Manager. Response date: 22nd October 2024

Efficient service.

When I have needed to make a transaction it has been straightforward. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you so much for the feedback. If you ever need assistance we are always happy to help. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Bibs the way to save..

I am a fixed rate saver and have always had a good rate on my savings…I also had my mortgage with them..they are also very good at giving out information to its customers. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you so much for being a long term member with ourselves. We hope to continue to offer you the best service possible. Sam Dorrington, Branches Manager Response date: 22nd October 2024

It’s fine , nothing to complain about

It’s fine , nothing to complain about Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, I am glad you have not had any issues. If you ever need to contact us, we are always here to help. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Great Building Society

I've had an account with Bath Building Society since childhood and have never had any issues. New app and website makes it easier to access money. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, I am glad you have not had any issues so far, and look forward to helping you if you need anything! Sam Dorrington, Branches Manager Response date: 22nd October 2024

professional and friendly..

Always dealt with in a professional and friendly manner. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback, I will pass it onto the team! Sam Dorrington, Branches Manager Response date: 22nd October 2024

Lifetime ISA and I good customer support

I have lifetime ISA with BBS and overall I cannot complain! Honestly, it’s all been very good in terms of getting in touch with their team if there is a problem, or, just using their chat-bot which works really well. I’ve never had a problem with them, and on the one time I called them they were quick and really helpful. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, I am glad you have not had any issues when dealing with ourselves! We always strive to provide the best service, and hope to carry that on for the future! Sam Dorrington, Branches Manager Response date: 22nd October 2024

Great local and personal service.

It is easy to make contact with one of the local branches. Staff are helpful and friendly Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you so much for your kind words regarding the staff. I shall pass it onto the branch team. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Friendly face-to-face experience

Very friendly face-to-face experience, and a very good rate for my ISA. So nice to have actual premises which are centrally located that you can visit and actual people to talk to when everything else is only online. Thank you. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you so much for the feedback. The branches staff are always on hand to help or walk you through anything, if you ever need anything just pop in for a chat! Sam Dorrington, Branches Manager Response date: 22nd October 2024

Small is beautiful

The fact the society is small means you get to know the staff and it makes it a very personal experience. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, we always enjoy serving and getting to know our members. Whenever you need anything, any of the savings team will be more than happy to help. Sam Dorrington, Branches Manager Response date: 22nd October 2024

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