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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

Lauren in customer service has helped us all the way...

Lauren in customer service has helped us all the way through the process of opening a trust account and her communication via a number of phone calls and emails has been superb. Call backs and responses have been very quick. Lauren's support has been outstanding, but I would also like to thank Katie, who was in the branch I first visited with whatever documents I had and started the process and pointed me in the right direction. I also called today and Lauren wasn't available, so Joe helped me with a query and was diligent in checking that he gave the right information. All BBS employees that I have spoken to or emailed have been excellent. Thank you very much. Reviewed on: 25th March 2026

Reply from Bath Building Society Dear Peter J Thank you for taking the time to share a thoughtful and positive review. We’re delighted to hear that Lauren provided outstanding support throughout the trust account opening process, keeping you informed with prompt call backs and clear communication. It’s also great to know that Katie was able to assist you during your first branch visit and that Joe was diligent and thorough when helping with your query in Lauren’s absence. Your feedback really highlights the teamwork and commitment of our colleagues, and I’ll be sure to pass on your kind words to Lauren, Katie, Joe, and the wider team. Chris Burns – Customer Service Officer Response date: 16th April 2026

Moorland Road Branch

I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of Interest. Reviewed on: 12th March 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased that you enjoy visiting our branch. Lauren - Customer Service Team Leader Response date: 19th March 2026

It feels like a personal service and I was served by...

It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be able to speak to a person and not have them try to push the Internet onto me. Reviewed on: 6th March 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear you are happy with our personal approach. I have passed your comments back to Jane. Lauren - Customer Service Team Leader Response date: 11th March 2026

Great visit to Oldfield Park branch

I visited the Oldfield Park branch today as I was having trouble getting online. I was served by Gemma who was extremely helpful and spent the time helping me download the app and register my details. This was a success and I am now able to view my account and request transfers at home. I can’t thank Gemma enough for her kindness and patience. Great service! Reviewed on: 5th March 2026

Reply from Bath Building Society Thank you for your kind comments. I am pleased to hear Gemma was able to support you with our app. I have passed your feedback to Gemma. Lauren - Customer Service Team Leader Response date: 11th March 2026

Personal service

It has been easy to deal with my accounts and any issues I have had. Reviewed on: 2nd March 2026

Reply from Bath Building Society Thank you for your feedback. I am pleased to hear that you have found our accounts easy to manage. Lauren - Customer Service Team Leader Response date: 11th March 2026

Fast service and great communication.

Fast service and great communication. Rachelle dealt well with my account opening process today. Reviewed on: 26th February 2026

Reply from Bath Building Society Thank you for your feedback. It’s great to know that Rachelle supported you well throughout your account opening process - I’ll be sure to pass your comments on to her! Chris Burns – Customer Service Officer Response date: 27th February 2026

Always excellent service by very welcoming staff - I...

Always excellent service by very welcoming staff - I was assisted by Daisy with my application today. Cannot think of anything that would make my experience better. Reviewed on: 26th February 2026

Reply from Bath Building Society Thank you for sharing your review. I’m glad to hear you consistently receive excellent service when visiting us, and it’s wonderful that Daisy was able to assist with your application so smoothly today! Chris Burns – Customer Service Officer Response date: 27th February 2026

Very competitive rates on savings, friendly staff,...

Very competitive rates on savings, friendly staff, queries dealt with promptly Reviewed on: 26th February 2026

Reply from Bath Building Society Thank you for taking the time to leave your feedback. It’s great to hear that you’re finding our savings rates competitive and that our team has been friendly and helpful! Chris Burns – Customer Service Officer Response date: 27th February 2026

Lovely ladies!

I recently went into the Branch in Moorland Road to register the death of a close family member. I was served by Daisy and Rachel and although I was feeling very anxious about it they made the whole process really straightforward and they put me at ease which really helped me feel better in a difficult situation, really lovely ladies, thank you! Reviewed on: 25th February 2026

Reply from Bath Building Society Thank you for taking the time to leave us a review. I’m sorry to hear about the loss of your family member, and I’m glad to hear that Daisy and Rachel were able to support you with compassion during such a difficult time. Handling these matters can feel overwhelming, so it’s wonderful to know they helped put you at ease and made the process as straightforward as possible. Take care, and thank you again for letting us know about your experience. Chris Burns – Customer Service Officer Response date: 27th February 2026

Trust account - clear and efficient

We had a unique experience of transferring a trust account to yourselves. Once we found the right person to talk to on the phone (Lauren) the experience became smooth and clear. Lauren was very efficient, a clear communicator and the account has been set up quickly so that we can transfer our funds. We even managed to do it without visiting the branch which was very helpful due to distances. Thank you for offering this service, and for being a voice at the end of the phone; that really helped to be able to talk to someone. Those who first answer the phone need to be able to know where to direct you when you have a specific query as sorting that part out took a couple of calls. Reviewed on: 25th February 2026

Reply from Bath Building Society Dear Eliza, Thank you so much for taking the time to share your experience with us. I’m really pleased to hear that once you were in touch with Lauren, everything became clear and straightforward. She’ll be delighted to know her support made the trust account transfer smooth for you, especially given the distance involved. I also appreciate your feedback regarding the initial calls. Making sure customers reach the right team quickly is important, and your comments will help us continue improving that part of the journey. Thank you again for your kind words and for choosing us to support you with your trust account. Chris Burns – Customer Service Officer Response date: 27th February 2026

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