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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1836 reviews)

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4.65

Based on 1,836 reviews, last reviewed 27th Dec 2024

12% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Very helpful staff. Very helpful staff, - in person, on line or by phone - who make sure you understand and receive all relevant information. Reviewed on: 27th December 2024

Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1836)

Review of the Bath Building Society, Savings:

Atrocious customer service

I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Society via both chat facilities, answerphone and email requests have effectively been ignored. Will attempt to withdraw my application as I have never encountered such poor customer service before Reviewed on: 28th October 2024

Reply from Bath Building Society Good morning, I am very sorry that you feel this way and we have let you down. If you could email me directly on [email protected] I would be more than happy to assist you however I can. Sam Dorrington, Branches Manager Response date: 31st October 2024

Everything was explained clearly, staff were really...

Everything was explained clearly, staff were really helpful, always cheerful and friendly, always a pleasure to visit them at Moorland Road. Reviewed on: 25th November 2024

Reply from Bath Building Society Thank you very much for the great feedback, I will pass on the kind words to the team down here! They're always more than happy to help in anyway they can. Sam Dorrington, Branches Manager Response date: 29th November 2024

Every time I have visited a branch, Wood Street or M...

Every time I have visited a branch, Wood Street or Moorland Road, I have been very impressed with the service and how kind and helpful the staff are. I was so grateful for the help of Jane and Sophie when I recently opened an ISA - they went above and beyond after I had experienced some challenges and I cannot recommend them more highly! Bonuses? If you do bonuses for Staff then I`d recommend you reward their exceptional customer service skills! Reviewed on: 15th November 2024

Reply from Bath Building Society Thank you so much for the amazing review! I will be sure to pass on the very kind feedback to both Jane and Sophie, and if you experience any problems in the future please continue to reach out! Sam Dorrington, Branches Manager Response date: 18th November 2024

Opened an ISA account at Wood Street.

Opened an ISA account at Wood Street. Good product and good customer service. Reviewed on: 15th November 2024

Reply from Bath Building Society Thanks for the review, if you need any help please do reach out to us. Sam Dorrington, Branches Manager Response date: 18th November 2024

As my usual building society has done away with pass...

As my usual building society has done away with passbooks, so glad to join a society that is traditional, owned by us the members and still offer passbooks. Reviewed on: 13th November 2024

Reply from Bath Building Society Thank you very much for your feedback! We have no plans at all to do away with our passbooks, so you can continue enjoying them! Regards, Sam Dorrington, Branches Manager. Response date: 18th November 2024

Wood Street ladies are so helpful and friendly and g...

Wood Street ladies are so helpful and friendly and go out of their way to helpful. Well done and keep it up! Reviewed on: 13th November 2024

Reply from Bath Building Society Thank you so much for the kind feedback, I will make sure to pass it onto the team at Wood Street. Sam Dorrington, Branches Manager Response date: 18th November 2024

Wood Street Customer.

Wood Street Customer. One of the few (or the only) financial institutions I know of (and we have 30 or so different BS and Bank account) who allow customers to Phone direct to to the branch. All calls are answered promptly and helpful. Service in branch is equally warm, professional and friendly. Please do not automate your telephone service! Reviewed on: 13th November 2024

Reply from Bath Building Society Thank you so much for the very kind words for the team. We will always offer a personal touch when it comes to our customer service! Sam Dorrington, Branches Manager Response date: 18th November 2024

Greate Service

Excellent customer service. She was very helpful. She is a STAR Reviewed on: 12th November 2024

Reply from Bath Building Society Hi, thank you so much for the review! We are always more than happy to help our members however we can! Regards, Samuel Dorrington, Branches Manager Response date: 18th November 2024

Really helpful staff , i like goding into Wood stree...

Really helpful staff , i like goding into Wood street to sort out my accounts Reviewed on: 11th November 2024

Reply from Bath Building Society Thank you for the feedback, Wood Street are always more than happy to serve our valued members! Sam Dorrington, Branches Manager Response date: 12th November 2024

It’s local part of the community, lovely to have fa...

It’s local part of the community, lovely to have face to face contact, .Jane at Wood street was so helpful Reviewed on: 11th November 2024

Reply from Bath Building Society Thank you so much for the feedback, as well as the kind words to Jane. I will be sure to pass this onto her, she'll be over the moon! Sam Dorrington, Branches Manager Response date: 12th November 2024

Fab service Wien opening up my ISA account

Fab service when opening up my account town Branch Reviewed on: 11th November 2024

Reply from Bath Building Society Thank you very much for the feedback, I will pass the kind words onto the team and thank them for the good work! Sam Dorrington, Branches Manager Response date: 12th November 2024

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