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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1829 reviews)

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4.65

Based on 1,829 reviews, last reviewed 28th Nov 2024

690% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

I use Wood street branch as it is local and easy to... I use Wood street branch as it is local and easy to deal with human beings face to face, rather than being forced to deal with everything online. Reviewed on: 28th November 2024

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1829)

Review of the Bath Building Society, Savings:

I’ve had savings accounts with Bath Building society...

I’ve had savings accounts with Bath Building society for many years and quite apart from good service they also offer good products and great interest rates Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you David for your great feedback. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

ALWAYS HELPFUL

ALWAYS HELPFUL AND VERY HAPPY WITH RATES FOR INTERST AND UPDATES ETC Reviewed on: 4th September 2024

Reply from Bath Building Society Thank you for your feedback, its great to hear you're pleased with our service and our rates. Charlotte Tillen, Savings Services Manager Response date: 5th September 2024

We have been with the building society for a long ti...

We have been with the building society for a long time and had never had an issue Reviewed on: 4th September 2024

Reply from Bath Building Society Thank you for being a loyal customer of ours, we look forward to continuing the relationship. Charlotte Tillen, Saving's Services Manager Response date: 5th September 2024

Wood Street ladies are just great, always cheerful a...

Wood Street ladies are just great, always cheerful and very helpful, Reviewed on: 3rd September 2024

Reply from Bath Building Society Thank you for your feedback regarding the staff in Wood Street, its great to hear. Charlotte Tillen, Savings Services Manager Response date: 3rd September 2024

Staff are very polite and very helpful

Staff are very polite and very helpful Reviewed on: 3rd September 2024

Reply from Bath Building Society Thank you for your feedback regarding the team, its great to hear and I will pass this back to them. Charlotte Tillen, Savings Services Manager Response date: 3rd September 2024

Really nice staff,nice Office to come into

Really nice staff,nice Office to come into Reviewed on: 3rd September 2024

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the team. Charlotte Tillen, Savings Services Manager Response date: 3rd September 2024

In branch service review

New website could be improved as sometimes shows code errors or error messages which doesn't instil confirdence!. Reviewed on: 30th August 2024

Reply from Bath Building Society Thank you for your feedback. We are aware of these issues with Bath Online and Mobile App and hope for these to be resolved soon. Charlotte Tillen, Savings Services Manager Response date: 2nd September 2024

Really great experience in Wood Street.

Really great experience in Wood Street. Staff very friendly. Reviewed on: 30th August 2024

Reply from Bath Building Society Thank you for your feedback regarding the staff in Wood Street, its great to hear. I will pass this back to them. Charlotte Tillen, Savings Services Manager Response date: 2nd September 2024

Excellent officers with wonderful staff

Efficient service with good internets rates and excellent Office facilities. Reviewed on: 29th August 2024

Reply from Bath Building Society Thank you for your feedback, and I will pass these back to the team. We look forward to serving you again. Sam Dorrington, Branches Manager Response date: 30th August 2024

The staff are very kind to me and helpful

The staff are very kind to me and helpful Reviewed on: 29th August 2024

Reply from Bath Building Society Thank you for your feedback. I am glad the staff here made you feel welcomed, and we strive to give the best service as possible. Sam Dorrington, Branches Manager Response date: 30th August 2024

Trouble logging in but customer service is great

I was having trouble logging into my account following system updates with BBS. I got on the chat function and after a little wait, was connected to Jess. She calmly told me what I need to do, answered all my clarification questions and stayed with me the whole process. I had some trouble with logging into the app, she waited with me while I tried to log in and was just amazing! Reviewed on: 28th August 2024

Reply from Bath Building Society Hi, thank you very much for your feedback. I am pleased that we were able to help with your query, and I will ensure that this feedback is passed onto Jess, who I am sure will be pleased. Sam Dorrington, Branches Manager Response date: 30th August 2024

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