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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

I like the friendly staff and the way they give info...

I like the friendly staff and the way they give information. Reviewed on: 26th January 2026

Reply from Bath Building Society Thank you for your feedback. It’s great to hear that you appreciate our friendly team and the clear, helpful way they share information! Thanks again for taking the time to leave a review. Chris Burns – Customer Service Officer Response date: 30th January 2026

The telephone is answered by a real live person.

The telephone is answered by a real live person. All the staff I encountered were friendly, professional and knowledgeable. Reviewed on: 26th January 2026

Reply from Bath Building Society Thank you for taking the time to leave a positive review. It’s great to hear that being able to speak with a real person on the phone made a difference for you. I’m also really pleased that every member of the team you met came across as friendly and professional! Chris Burns – Customer Service Officer Response date: 30th January 2026

Always friendly and helpful service.

Served by Rachelle in Oldfield Park. Always friendly and helpful service. Reviewed on: 21st January 2026

Reply from Bath Building Society Thank you for sharing this lovely feedback. It’s wonderful to hear that Rachelle in our Oldfield Park branch has consistently provided you with friendly and helpful service. I’ll make sure your kind words are passed on to her . Chris Burns – Customer Service Officer Response date: 30th January 2026

Friendly staff, local service and passbooks.

Friendly staff, local service and passbooks. Keep the branch in person service. Reviewed on: 21st January 2026

Reply from Bath Building Society Thank you for sharing your thoughts. It’s great to hear you’ve had such positive experiences with our Branch Team. We appreciate you taking the time to let us know. Chris Burns – Customer Service Officer Response date: 30th January 2026

Chat reply was prompt and gave the information I ask...

Chat reply was prompt and gave the information I asked for Reviewed on: 20th January 2026

Reply from Bath Building Society Thanks for letting us know about your experience. I’m really pleased to hear that our chat team responded promptly and were able to give you exactly the information you needed! Chris Burns – Customer Service Officer Response date: 21st January 2026

Staff at Wood Street are always very friendly and he...

Staff at Wood Street are always very friendly and helpful. A nice office and convenient in the City of Bath. Reviewed on: 19th January 2026

Reply from Bath Building Society Thank you for sharing such kind feedback. It’s great to hear that the team at our Wood Street branch continue to offer friendly and helpful service - and I’m glad you find the office convenient when you’re in the city! Chris Burns – Customer Service Officer Response date: 21st January 2026

Staff really helpful at Oldfield Park Branch

Staff really helpful at Oldfield Park Branch Reviewed on: 19th January 2026

Reply from Bath Building Society Thanks so much for sharing this lovely feedback. It’s wonderful to hear that the team at our Oldfield Park branch have been so helpful! We really appreciate you taking the time to let us know. Chris Burns – Customer Service Officer Response date: 21st January 2026

Opening further accounts

Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at all times Reviewed on: 16th January 2026

Reply from Bath Building Society Thank you for taking the time to share this feedback. I’m really sorry to hear that you received inconsistent information when trying to open an additional account - that’s not the experience we want for any of our customers, especially those who already bank with us. I’ll make sure your comments are passed on so we can review how our teams communicate account-opening requirements and ensure we’re giving clear, accurate guidance every time. If there’s anything you’d still like help with regarding opening a new account, please feel free to get in touch - You can email myself directly at [email protected], I’d be more than happy to assist where i can. Chris Burns – Customer Service Officer Response date: 21st January 2026

We like the fact you can use a savings passbook.

We like the fact you can use a savings passbook. Reviewed on: 16th January 2026

Reply from Bath Building Society Thank you for taking a moment to share your thoughts. Many of our customers value the simplicity and reassurance of having a physical record of their transactions, and we’re pleased this feature continues to work well for you. Chris Burns – Customer Service Officer Response date: 16th January 2026

Prompt and friendly service.

Visited the Wood Street branch and was served by Rachelle. Prompt and friendly service. Reviewed on: 15th January 2026

Reply from Bath Building Society Thank you for leaving a review! It’s always great to know when our team delivers the level of support we aim for, and I’ll be sure to pass your kind feedback on to her. Chris Burns – Customer Service Officer Response date: 16th January 2026

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