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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

Great customer service from technical support assist...

Great customer service from technical support assisting to repair my app Reviewed on: 10th February 2026

The Branch service is excellent with a knowledgable...

The Branch service is excellent with a knowledgable , well trained and motiovated team. Easy to access on-line Help tesam who respond quickly and sorted any log on issues . Reviewed on: 10th February 2026

Reply from Bath Building Society Hi David, thanks so much for the positive feedback. The team in the branches pride themselves on helping our members however they can, and I'll be sure to pass on your words to them. Regards, Sam Dorrington Branches Manager Response date: 13th February 2026

Exquisite services all through supplies and supports...

Exquisite services all through supplies and supports local people Reviewed on: 8th February 2026

Reply from Bath Building Society Thank you for sharing your review! It’s fantastic to hear that you’ve found our service to be consistently excellent. Chris Burns – Customer Service Officer Response date: 11th February 2026

Always treated like a person, not just a member.

Local, convenient. Friendly staff and helpful. Rates are always competitive, hours are convenient. Visited the Oldfield branch and was served by Antonia. I am always treated as a person, not just a member. Reviewed on: 4th February 2026

Reply from Bath Building Society Thank you for taking the time to leave such a wonderful review. I’m glad you find the branch convenient and our team friendly and supportive. I’ll be sure to pass on your kind words to Antonia at the Oldfield branch. If there’s anything more we can help with, we’re always here for you. Chris Burns – Customer Service Officer Response date: 11th February 2026

Very helpful staff, in the branch and on the phone

Very helpful staff, both in the branch and Ella was helpful when I rang with a query on the phone. Reviewed on: 3rd February 2026

Reply from Bath Building Society Thank you for sharing your feedback! I’m really pleased to hear that Ella was able to help when you called in with your query. I’ll make sure your kind comments are passed on. Chris Burns – Customer Service Officer Response date: 11th February 2026

Came into Oldfield park today to open a new account.

Came into Oldfield park today to open a new account. Daisy and the whole team were really helpful, thank you! Reviewed on: 29th January 2026

Reply from Bath Building Society Thank you for sharing this lovely review. I’m really pleased to hear your visit to the Oldfield Park branch went so well. It’s great to know Daisy and the rest of the team were able to make opening your new account a smooth and helpful experience Thank you again for taking the time to leave your feedback. Chris Burns – Customer Service Officer Response date: 30th January 2026

Good service, easy to apply account

Good service, easy to apply account Reviewed on: 28th January 2026

Reply from Bath Building Society Thank you for taking the time to leave your feedback. We work hard to make the process as straightforward as possible, so it’s great to know that came through in your experience. Chris Burns – Customer Service Officer Response date: 30th January 2026

Very patient and helpful response to my enquiry

Very patient and helpful response to my enquiry Reviewed on: 27th January 2026

Reply from Bath Building Society Thank you for your kind review. I’m really pleased to hear that you received such a patient and helpful response to your enquiry. Thanks again for taking the time to share your feedback. Chris Burns – Customer Service Officer Response date: 30th January 2026

The telephone is answered by a real live person, all...

The telephone is answered by a real live person, all the staff I encountered were friendly, professional and knowledgable. Reviewed on: 27th January 2026

Reply from Bath Building Society Thank you for sharing such positive feedback. Your comments mean a lot to us! Chris Burns – Customer Service Officer Response date: 30th January 2026

I like the friendly staff, and the way they give inf...

I like the friendly staff, and the way they give information. Reviewed on: 27th January 2026

Reply from Bath Building Society Thank you for sharing your feedback. We always aim to make every visit feel welcoming and straightforward, so I’m really pleased that this has been your experience. Chris Burns – Customer Service Officer Response date: 30th January 2026

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