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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2088 reviews)

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4.71

Based on 2,088 reviews, last reviewed 1st Oct 2025

5% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Served by Hannah - very pleasant young lady who went... Served by Hannah - very pleasant young lady who went out of her way to help. Reviewed on: 1st October 2025

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Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2088)

I like the personal and friendly service I received...

I like the personal and friendly service I received from Ann in the Wood Street branch. Customers are not expected to serve themselves as in many other institutions. Please don’t ever change that. Reviewed on: 14th February 2025

Reply from Bath Building Society Thank you very much for the feedback. We pride ourselves on our service, and I will be sure to pass this onto Ann and let her know what a great impression she left. Sam Dorrington, Branches Manager Response date: 21st February 2025

Customer Service

Only deal with Corinne via email but I always get a quick response and she actions my requests same day. Reviewed on: 12th February 2025

Reply from Bath Building Society Thank you very much for the feedback, I'll be sure to pass it back to Corinne! Sam Dorrington, Branches Manager Response date: 14th February 2025

Great customer service at Oldfield Park

Came into Oldfield to sort out a bereavement and was served by Rachel. She was friendly and really helpful. I came in a few weeks later to sort out payments regarding the funeral where Rachelle and Rachel were helpful and gave great customer service. It was much easier than some of the other banks I’ve had to deal with recently. Reviewed on: 11th February 2025

Reply from Bath Building Society Thank you very much for the feedback, I will be sure to pass it onto Rachelle and Rachel, and I'm glad we were able to make such a difficult time a little bit easier for yourself. Sam Dorrington, Branches Manager Response date: 14th February 2025

Lovely to come to see the same staff at the Wood str...

Lovely to come to see the same staff at the Wood street branch Reviewed on: 11th February 2025

Reply from Bath Building Society Thank you very much for the feedback, I'll be sure to pass it onto the team at Wood Street who pride themselves on the great customer service they offer! Sam Dorrington, Branches Manager Response date: 14th February 2025

Always very friendly and helpful

Always very friendly and helpful Reviewed on: 11th February 2025

Reply from Bath Building Society Thank you very much for the feedback, we're glad to offer such friendly customer service! Sam Dorrington, Branches Manager Response date: 14th February 2025

Always friendly happy staff at wood street

Always friendly happy staff at wood street Reviewed on: 11th February 2025

Reply from Bath Building Society Thank you very much for the feedback, I will be sure to pass on the kind words to the team. Sam Dorrington, Branches Manager Response date: 11th February 2025

Jane was lovely when I came into Wood Street to open...

Jane was lovely when I came into Wood Street to open my account and very efficient. Reviewed on: 10th February 2025

Reply from Bath Building Society Thank you so much for the feedback, I will be sure to pass it onto Jane in the branch. Sam Dorrington, Branches Manager Response date: 11th February 2025

Need some help with this app.

Need some help with this app. Lot more to easy to improve from the app itself Reviewed on: 10th February 2025

Reply from Bath Building Society I am sorry to hear you are having issues with the app. Can you please email us at [email protected] or 01225 330014 to arrange for help for your issues. Sam Dorrington, Branches Manager Response date: 11th February 2025

I like a building society office which is small and...

I like a building society office which is small and friendly, it´s main asset for me are that it is in the centre of Bath with very good opening hours - but most of all uses passbooks and is easily managed by someone who does not want to do everything on line. Reviewed on: 7th February 2025

Reply from Bath Building Society Thank you very much for the feedback. We pride ourselves our on service and won't be forcing any of our valued members to go online! Sam Dorrington, Branches Manager Response date: 10th February 2025

We like having local branches with very friendly fac...

We like having local branches with very friendly face-to-face staff - we like having a passbook (and will be most upset if you ever “Go Digital” and replace the passbook!) and your rates are decent. So - as little “CHANGE” as possible - I am sure we aren’t the only 60+ people who think this. “CHANGE/DIGITAL is NOT what we want. Reviewed on: 4th February 2025

Reply from Bath Building Society Thank you for the feedback, and we pride ourselves on our personal service, and have no intentions of ever removing that aspect of our business. Sam Dorrington, Branches Manager Response date: 7th February 2025

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