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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

Local, friendly and helpful.

Local, friendly and helpful. Thank you Ella. Reviewed on: 15th January 2026

Reply from Bath Building Society Thank you for your kind words. It’s lovely to hear that you found the service local, friendly and helpful - that’s exactly the experience we aim to provide! Chris Burns – Customer Service Officer Response date: 16th January 2026

A local branch where you can speak to someone.

A local branch where you can speak to someone. I visited the Wood Street branch and spoke to Jane - keep up the good work! Reviewed on: 15th January 2026

Reply from Bath Building Society Thank you for your lovely feedback. It’s great to hear how much you value having a local branch where you can speak to someone in person - it’s something we’re really proud to offer, and I’m glad it makes a difference to your experience. Chris Burns – Customer Service Officer Response date: 16th January 2026

Like being able to come in and sort out my ISA rathe...

Like being able to come in and sort out my ISA rather than stress of doing it on-line. Ella was very helpful. Reviewed on: 14th January 2026

Reply from Bath Building Society Thank you for taking the time to share your feedback. It’s lovely to hear that Ella was so helpful during your visit. I’ll be sure to pass your kind words on to her; I know she’ll really appreciate it. Chris Burns – Customer Service Officer Response date: 16th January 2026

We’ve had savings with you in the past you’re local...

We’ve had savings with you in the past you’re local so easy to access. I don’t have to go online, I prefer Face to Face Reviewed on: 7th January 2026

Reply from Bath Building Society Thank you for sharing your thoughts with us. It’s great to hear that you’ve chosen to save with us again and that having a local, easily accessible branch makes a real difference for you! Chris Burns – Customer Service Officer Response date: 16th January 2026

Not the best, but not the worst

No further comment. No further comment Reviewed on: 2nd January 2026

Reply from Bath Building Society Thank you for taking the time to leave a review. I’m sorry to hear that your experience didn’t quite meet expectations, though I do appreciate your honesty. If you would like to share any further details, please feel free to contact us directly at [email protected]. We would be keen to resolve any issues you may be experiencing. We’re always working to improve our service and your feedback helps us do that. Chris Burns - Customer Service Officer Response date: 16th January 2026

Moorland Road Branch

I have used Moorland Road Branch for many years and always receive a personal friendly service from the staff. I have got to know Rachel and Gemma and they give good advice and are very efficient. Most importantly it’s great to have a local branch to visit and easy to park. Reviewed on: 2nd January 2026

Reply from Bath Building Society Thank you for sharing your feedback. It’s wonderful to hear that you’ve been visiting our Moorland Road branch for so many years and continue to enjoy the personal, friendly service. Rachel and Gemma will be absolutely delighted to know their efficiency make a positive difference to your visits! Chris Burns – Customer Service Officer Response date: 16th January 2026

Perfect customer service

Perfect customer service Following a change of phone I had to reregister for the app and ran into technical issues, the service I received I’ve the phone was first class. Can you please pass my thanks onto Chris B, I had an issue using the app, we had a number of technical issues which Chris patiently worked through. Very professional and excellent customer service I’m now back online in the app and via the browser Perfect Thanks again Reviewed on: 29th December 2025

Reply from Bath Building Society Dear Mr Towers Thank you so much for your wonderful feedback! I’m delighted we could work through the technical issues together and get you back online. Your patience made the process smooth, and I truly appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out! Chris Burns – Customer Service Officer Response date: 29th December 2025

New Trust

Katie was so helpful to use whilst setting up trusts. She was so kind during our telephone call and promised to follow up with us which she did indeed do. There is little positive customer service today but Katie restored our faith in our time of need. Thank you! Reviewed on: 15th December 2025

Reply from Bath Building Society Thank you for sharing your experience. I’m pleased to hear that Katie provided such thoughtful and reliable support during an important process. It’s wonderful to know she restored your confidence in customer service. We’ll make sure your kind words reach her! Chris Burns – Customer Service Officer Response date: 29th December 2025

Setting Up Trusts

Jane went out of her way to help us when we were struggling to provide info for Trust set up. She was patient, extremely friendly and kind and is a real asset to this Bath branch. She also kept in touch and updated us as requested. This has been an extremely stressful time for us and Jane made such a difference. Thank you!! Reviewed on: 15th December 2025

Reply from Bath Building Society Thank you so much for sharing your experience Ian. Your kind words mean a lot, and we truly appreciate your patience throughout the process. We'll be sure to pass on your feedback to Jane too! If you need any further assistance, please don’t hesitate to reach out. Chris Burns – Customer Service Officer Response date: 29th December 2025

Local office with helpful knowledgable staff

Local office with helpful knowledgable staff Reviewed on: 15th December 2025

Reply from Bath Building Society Thank you for your kind words! We’re delighted to hear that our local office team was able to assist you and provide knowledgeable support. Chris Burns – Customer Service Officer Response date: 29th December 2025

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